384i/704i
Remote Modem Installation Instructions
22
6. Connecting to the Site
Now that your office modem is correctly set up and tested, you can call the site
modem and program remotely from your office. Also use this procedure when test-
ing the site modem from another modem on site.
384i Only:
To call the site modem:
1.
Make sure your modem is correctly connected to your office comput-
er, an outside telephone line (or other dial tone source) and is func-
tioning correctly.
Your modem can only connect to COM1 or COM2.
2.
Start the Remote Maintenance program and enter your programming
password (when requested).
3.
From the
Main Menu
, load the data file for the site you are calling:
•
Select
File
and
Read.
•
Choose the directory that contains your customer data files and
press
Enter
.
•
Highlight the customer data file you want to load and press
Enter
.
If you are using this procedure to check the site modem while on
site, make sure the Modem phone entry is the extension number of the
ASTU circuit (or dial tone source) connected to the site modem.
4.
Press
Esc
to return to the
Main Menu
, select
Communication
and
press
Enter
.
5.
Select
Modem Control
and press
Enter
.
For Local PC Connections, skip to Step 9.
6.
Type
AT&F
and press
Enter
. You should see
OK
.
If you don’t get the proper response (OK) or you can’t type the
entry, check your modem connections and settings and try again.
7.
Press
F2: Auto Dial
.
This automatically sends out the initialization string you entered
in Part 5 and the Modem phone entry in the Customer Information
Screen.
If you don’t have a Modem phone entry, press Enter, type ATDT,
the site modem’s telephone number and press Enter again.
8.
After you connect to the site modem, you will see a numeric connect
message (12). This is the connect message returned by the site
modem.
9.
Type
AT
and press
Enter
. You should see
OK
. This response is from
the site modem’s DCI connection.
If you don’t see OK, press F4 to break the connection and Esc
when prompted to do so. Repeat from step 6. If you still don’t see OK,
there is a problem with the site modem’s DCI setup.
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