© Pro Advantage by NDC. All rights reserved
PS-733 Rev 00-3/10
14/23
5. Troubleshooting
General Information
Your Pro Advantage Urine Analyzer will function properly if you follow the directions provided in this manual and also
maintain the instrument.
Error Messages
Error messages will be displayed on the LCD screen to alert the user that the Pro Advantage Urine Analyzer has found a
problem with the analyzer. To correct the error, see the
List of Error Codes
below.
Errors which Disable the Instrument
If the error is one which prevents the user from using the analyzer at all, the key pad will be disabled, and the
machine must be turned off. In the event of a disabling error, please immediately contact your local Sales
Representative, Distributor or Technical Support provider.
Errors which do not Disable the Instrument
There are specific errors which need to be corrected prior to testing another sample, but still allow for the user to
operate the analyzer.
Calling for Assistance
If your Pro Advantage Urine Analyzer is displaying an error, please follow the instruction shown in this manual to
resolve the error shown on the analyzer. If the error still exists after following the steps in the manual, please
contact your local technical support provider. If you are calling for assistance to a displayed error, please have
the following items ready:
1. Displayed Error Message
2. Lot number of the strips
3. Serial Number of the instrument
Error Code
Error Status
Cause of Error
Solution
Trouble 1
Stop using the
analyzer
Optical system has
failed
Please call your technical service
provider immediately
Trouble 3
Re-Test the samples
again
Improper strip
placement on strip
bed
Re-test sample, and ensure the strip
touches the rear of the strip bed
Trouble 4
No Strip on Strip Bed
Continuous Mode
Error, Missing
Strip/Strip
Misplacement
Please check that the last test result
printed, and press NO when you are
finished testing.
Trouble 7
Re-Test the sample
again
•
Improper strip type
•
Improper strip
placement
•
Check the Strip Type (see pg. 9)
•
Re-test sample, and ensure the strip
touches the rear of the strip bed
