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28   

Instant

Wave High Speed 

USB Adapter

Troubleshooting

Windows 95/98

Installation Problems

Windows could not find the adapter

•

 

The adapter is not properly inserted in the slot

1.

 

Power off the computer

2.

 

Remove and reinsert the wireless adapter

3.

 

Reboot the computer and re-install the adapter driver

•

 

A previous adapter installation was aborted by the user, or by Windows

1.

 

Look in Control Panel/System/Device Manager/?-
Unknown Devices for a Wireless adapter entry

2.

 

If an entry exists, delete it from the list, and exit the
Control Panel/System folder

3.

 

Reboot the computer and re-install the adapter driver

The InstantWave High Speed adapter driver cannot be started.  Windows
displayed a driver startup problem message window

•

 

IRQ conflict with other device

1.

 

Open Control Panel/System/Device Manager/Network
Adapters.  You will see an exclamation sign displayed on
the wireless adapter icon

2.

 

Highlight the wireless LAN adapter entry and click on the
Properties button

3.

 

Select the Resources tab.  You will see a device conflict
message displayed in the Conflicting Device list

4.

 

Uncheck Use automatic settings, and click on the Change
Setting button

5.

 

Select a new IRQ value.  When the Conflicting Device list
confirms there are no conflicts, click OK to close the
windows

6.

 

Reboot the computer

Summary of Contents for Instant Wave High Speed

Page 1: ...r s Guide P N 85 506300 00 Rev X1 August 2001 National Datacomm Corporation 4F No 24 2 Industry East 4th road Science Park Hsin Chu Taiwan R O C Technical Support E mail techsupt ndc com tw NDC World Wide Web www ndc com tw USB Adapter ...

Page 2: ...sed in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or mo...

Page 3: ...tion Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body ...

Page 4: ...The package contents vary depending on whether you have purchased the PnP USB Adapter The USB Adapter package should contain the following items One USB Adapter One Diskette for Windows driver Two Diskettes for Windows Utility Program This User s Guide ...

Page 5: ...ility Program InstantWave High Speed Family The InstantWave High Speed USB Adapters are part of the InstantWave High Speed family of easy to use high performance wireless communication products The family products include InstantWave High Speed PC Card NWH610 InstantWave High Speed PCI Card NWH630 InstantWave High Speed Access Point NWH660 NWH650 InstantWave High Speed USB Adapter NWH640 System Re...

Page 6: ... on the wireless network appear exactly as they would on a regular wired network The wireless operation of the network is totally transparent Figure 1 depicts a typical Ad Hoc network scenario Figure 1 An Ad Hoc Network Infrastructure Network An Infrastructure network is formed by several stations and one Access Point AP with the stations within range of the AP Figure 2 depicts a typical Infrastru...

Page 7: ...network setup Figure 4 Roaming in the Same Domain Roaming The convenience of a mobile PC is the ability to move freely The concept is similar to that of a cellular phone moving from one base station to another InstantWave High Speed offers built in high performance seamless roaming capabilities Carrier Set InstantWave products use the unlicensed ISM Industrial Scientific Medical band to communicat...

Page 8: ...o the country of sale s frequency band Access Point An Access Point AP provides a transparent bridged connection between a wired network and a wireless network and allows wireless stations to communicate with devices attached to a wired network It manages the flow of data packets from the wired LAN to the Wireless LAN and vice versa ...

Page 9: ...fits into a USB slot The antenna is encased in a plastic case in line with the main body of the USB Adapter such that it extends outside the USB slot when the card is inserted step2 Repeat the above procedure for each of the other computers to be networked LEDs The USB each have two LED In normal use the orange LED when the adapter is activity The green LED is used for DC power ...

Page 10: ...he System Properties screen will open Figure 5 Check the version number Figure 5 System Properties On the General card you will find the Windows 95 version number If the version number is 4 00 950 or 4 00 950a you are running the original version of Windows 95 not supported by the adapter For version 4 00 950 B or later is Windows 95OSR2 go to procedure A on page 6 Procedure A For Windows 95 4 00 ...

Page 11: ...lick Finish Figure 7 Update Device Driver Wizard 2 step5 The installer will copy the driver files into the system There is a known problem with the Windows 95 OSR2 device installer The installer may default to the wrong source location Typically the installer source path defaults to the Windows installation location The user should manually redirect the installer to the correct source location The...

Page 12: ...InstantWave High Speed Adapter will be marked with an exclamation mark in Device Manager Uninstall the adapter using methods described below and then restart your computer The Windows 95 plug and play function will detect the adapter again 2 You want to remove the device The uninstallation process is as follows To completely remove the adapter and driver from your system you will need to physicall...

Page 13: ... to install the driver program for Windows 98 step1 Turn on the power and start Windows 98 step2 Windows 98 will detect the adapter and the Add New Hardware Wizard dialog box will open Figure 10 Figure 10 Add New Hardware Wizard 1 step3 Click Next Figure 11 Add New Hardware Wizard 2 step4 Choose Search for the best driver for your device Figure 11 Click Next to open the following screen Figure 12 ...

Page 14: ...o to page and follow steps 7 to 13 The default network protocol for Windows 98 is TCP IP If other network protocols are required they can be added via Control Panel Network Uninstalling the Adapter from Windows 98 step1 Click Start Settings Control Panel and double click the Network icon then highlight the InstantWave High Speed adapter driver entry step2 Click the Remove button to remove the old ...

Page 15: ...lect Network Adapter dialog box will open step4 Click Have Disk step5 Insert the Windows NT driver diskette into drive a or b and then type a winnt or b winnt step6 Click OK The Select OEM Option dialog box will open Figure 14 Figure 14 Select OEM Option step7 Select the correct adapter and click OK If USB Adapter is selected the dialog box for setting the Interrupt number and I O address will be ...

Page 16: ... floppy disk from the floppy drive and click Yes to complete the installation step16 Owing to Windows NT constraints the InstantWave High Speed Windows Utility Program will not be automatically installed The user needs to install this program by following the procedure described on page 14 Uninstalling the Adapter from Windows NT 4 0 step1 Click Start Settings Control Panel and double click the Ne...

Page 17: ...package step1 Turn on the power to the PC and start the Windows 2000 operating system Figure 16 Found New Hardware Wizard 1 step2 The Found New Hardware Wizard dialog box will open Click Next Figure 17 Found New Hardware Wizard 2 step3 Choose Search for a suitable driver for my device and click Next step4 Check Specify a location Click Next step5 Insert the InstantWave High Speed driver disk Type ...

Page 18: ... New Hardware screen click Finish step9 Restart the computer Uninstalling the Adapter from Windows 2000 step4 Click Start Settings Control Panel and double click the Network icon then highlight the InstantWave High Speed adapter driver entry step5 Click the Remove button to remove the old InstantWave High Speed adapter driver step6 Click OK The system will ask you to restart the PC ClickYes ...

Page 19: ...e Disable The Network Watcher tool allows users to view existing groups Group ID BSSID See an explanation of this term on page 3 of wireless cells in a Domain It provides the option to join a particular group in the network Tools are also provided for viewing the network in terms of radio signal quality and for monitoring the station data throughput InstantWave High Speed Utility Installation Inse...

Page 20: ...e High Speed Information dialog box will be displayed step5 Click OK to complete the installation The InstantWave High Speed Utility toolbar will open Figure 20 Using the InstantWave High Speed Utility Program The following section explains how to use the InstantWave High Speed Utility step1 Click the Start button on the taskbar step2 Go to Programs and InstantWave High Speed Utility The Station U...

Page 21: ...ition Close is used to close the Toolbar Preferences allows you to customize utility settings About provides product information step6 Click Preferences The Preferences dialogue box will be shown Figure 21 Figure 21 Preferences Launch InstantWave High Speed Utility on startup automatically starts the utility at each system boot Show Icon on the Taskbar displays an icon on the taskbar Figure 22 Fig...

Page 22: ...nge the wireless configuration of the Station Configuration Configuration displays and allows you to modify some important parameters of the InstantWave High Speed adapter All parameter changes are saved and are referred to by the InstantWave High Speed driver when the system boots Therefore most of the parameter changes require a system reboot to make them effective Changes to Enable Roaming do n...

Page 23: ...stantWave High Speed USB Adapter 19 Extended Service Set ID Having the same Domain Name allows all wireless nodes in the same Domain or Cell to communicate with each other The default setting is Wireless ...

Page 24: ...use in the adapter read only Channel You can change the channel number In case of the Ad hoc Network Mode the change in the channel number is effective In case of the Infrastructure Mode changing the channel number is of no concern as the channel is scanned automatically The client will look for AP with the same ESSID and automatically associated with the AP Channels supported on every carrier set...

Page 25: ...ing can be turned on or off When roaming is enabled the station is allowed to roam to another Access Point in the same domain when the radio signal quality of the currently connected AP is below an acceptable level Advanced Information Click the Advanced Information tab to view the Adapter Properties Figure 24 Figure 24 Wireless Adapter Properties The window is divided into three sections as descr...

Page 26: ...nel Channel number is the channel avalable for the communication between the clients and AP or between the clients only In case of the Infrastructure Network Mode the channel number is scanned automatically Need not to worry about setting the channel number While in case of the Ad hoc Network Mode the channel number is set by the clent and can be changed by the client later Current Tx Rate Shows t...

Page 27: ...client on the network must use the identical 40 bits key WEP Key Generation There are two ways of generating the WEP key The first is by entering any text in the Passphrase And click on Generate It will generate four WEP keys as Key 1 Key 2 Key 3 and Key 4 You can select any key for the security If you do not select any key key 1 is selected as it is default key Then click on Write and it will upd...

Page 28: ... AP all client should be use the same WEP key with AP Otherwise the client can not be association with the AP Troubleshooting Should a problem be encountered using the wireless adapter that cannot be resolved using the Troubleshooting section of this manual click the Troubleshooting tab Figure 27 A diagnosis program will run and report the message Send the diagnostic message together with a descri...

Page 29: ...cture Scan Click Scan to obtain and display updated data You may need to wait a short time depending on the number of wireless cell replies received Join Selecting one of the APs from the list will enable the Join command The Join command allows you to manually connect to a specific AP If joining cannot be accomplished within 20 seconds possibly due to an AP that has gone off the air since the dat...

Page 30: ...ation will start to roam if roaming is enabled Figure 30 Signal Quality Indicator Throughput Monitor This item enables users to monitor the throughput transmitted and received bits of the wireless station Figure 31 Figure 31 View Station Throughput The graph shows the amount of transmitted received bits from to this station Uninstalling the Utility Program Should you wish to uninstall the InstantW...

Page 31: ... InstantWave High Speed adapter driver step3 Click Close The system will ask you to reboot the PC Click Yes After removing the old InstantWave High Speed adapter driver follow the installation procedure for your operating system InstantWave High Speed Utility Upgrade step1 Click Control Panel Click Add Remove Programs and remove the old InstantWave High Speed Utility from the program list step2 Fo...

Page 32: ...older 3 Reboot the computer and re install the adapter driver The InstantWave High Speed adapter driver cannot be started Windows displayed a driver startup problem message window IRQ conflict with other device 1 Open Control Panel System Device Manager Network Adapters You will see an exclamation sign displayed on the wireless adapter icon 2 Highlight the wireless LAN adapter entry and click on t...

Page 33: ...nd reinsert the wireless adapter 3 Reboot the computer and re install the adapter driver A previous adapter installation was aborted by the user or by Windows NT 4 0 1 Look in Control Panel Network Adapters 2 If an InstantWave adapter entry exists remove it from the list and exit the Control Panel Network dialog box 3 Reboot the computer and re install the adapter driver The InstantWave High Speed...

Page 34: ...pter The long term solution to this problem is to disable through the PC BIOS the PC Sleep function Operational Problems The Wireless adapter appears to be functioning The Activity LED is active However no network PC can be found when run in Infrastructure Wireless Network mode Station is having difficulties finding an AP to join 1 Use Network Watcher to scan for all APs in the same wireless domai...

Page 35: ...ons are connected to the same group and heavily utilizing the network 1 On an Infrastructure wireless network use Network Watcher to find and connect to a different AP with only a few PC connections 2 In an Ad Hoc environment form your own wireless group with a different wireless domain name to start a different channel hopping pattern Ad Hoc stations can t join each other Two stations started at ...

Page 36: ...u were doing when the error occurred What error messages you saw Whether the problem can be reproduced The serial number of the product Send the above information and the output of the Troubleshooting screen see page 24 to one of the following addresses support ndclan com US only techsupt ndc com tw Europe and Asia Pacific For other information about NDC please visit us at www sohoware com www ndc...

Page 37: ... whichever is longer NDC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by the purchaser s or any third party s misuse neglect improper installation or testing unauthorized attempt to repair or modify or any other cause beyond the range of the intended use or by accident fire lightning or other haz...

Page 38: ...ervices after Warranty Period After the warranty period expires all products can be repaired for a reasonable service charge The shipping charges to and from the NDC facility will be borne by the purchaser Return for Credit In the case of a DOA Dead on Arrival or a shipping error a return for credit will automatically be applied to the purchaser s account unless otherwise requested Limitation of L...

Page 39: ... Council Directive on the Approximation of the Laws of the Member States relating to R TTE Directive 99 5 EC For the evaluation regarding the electromagnetic compatibility the following standards were applied EN 300 328 November 1996 A1 July 1997 EN 300 826 November 1997 En 60950 1992 A1 1993 A2 1993 A3 1995 A4 1996 A11 1997 The manufacturer importer is responsible for this declaration Company Nam...

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