NCS Technologies Cirrus LT TZ-241G Page 1 User Manual Download

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Computing Innovations.

TZ-241G

v1.2d June 25, 2015

Cirrus LT

User Guide

Summary of Contents for Cirrus LT TZ-241G

Page 1: ...Computing Innovations TZ 241G v1 2d June 25 2015 Cirrus LT User Guide...

Page 2: ...16 Starting Your Notebook 17 Opening the Display Panel 17 Turning On Your Notebook 18 Using the Keyboard 18 Function Keys 18 Touchpad 19 Point 19 Click 19 Double click 19 Drag 19 Using the Fingerprin...

Page 3: ...ngs 79 Allow Saving Wi Fi Password 79 Allow Web Portal 80 Change Admin Credentials 80 Change User Credentials 81 System Info 82 Restore Factory Defaults 82 Admin Log Off 82 Chapter 5 Opening and Confi...

Page 4: ...in Menu 107 Configuring Enhanced Roaming via the Management Console MC 109 Chapter 11 Troubleshooting 115 General Troubleshooting Tips 115 Conflicts Between Teradici and NCS Firmware 117 Chapter 12 Wa...

Page 5: ...fields DO NOT use or store your notebook in extreme temperatures DO NOT place your notebook near fire or other sources of heat DO NOT expose to dust or corrosive materials DO NOT spray water or any ot...

Page 6: ...s Do not dispose of battery in a fire It may explode Check with local authorities for disposal instructions Keep away from children Store unused battery in a normal room temperature range To optimize...

Page 7: ...lient Remote users have effortless access to a fully functional even HD computing experience and now secure computing functionality is available for the first time on a zero client laptop Compact ligh...

Page 8: ...8 Cirrus LT User Manual 1 2d 062515 Chapter 1 Before You Start Package Contents Cirrus LT Lithium ion Battery 65 Watt Power Adapter Cirrus LT Quick Start Guide...

Page 9: ...d 062515 1 Built in PC Webcam Optional 2 LCD Screen 3 Speakers 4 Power Button LED Connect Disconnect 5 Keyboard 6 Function Fn Key 7 Touchpad Buttons 8 LED Indicators 9 Fingerprint Reader Optional 9 1...

Page 10: ...4 Dedicated Mouse USB Port 5 Primary Smart Card Reader 2 3 4 5 1 6 1 Security Key Lock 2 DC in Jack 3 Mini DisplayPort 4 Charging USB Port 5 RJ 45 LAN Jack 6 PCoIP USB Ports 2 3 4 5 6 Left View 1 This...

Page 11: ...licator Connector Bottom View Notebook LEDs 1 Battery 2 Wi Fi 3 PCoIP 4 Local 5 CapsLock 6 NumLock 2 3 4 6 1 5 Note The Docking Station port may be covered with a rubber cover to keep dust and debris...

Page 12: ...use and Keyboard USB Ports 5 PCoIP USB 2 0 Ports 6 Fiber SFP Port 7 Charging USB Port 8 RJ 45 LAN Jack 9 DVI 1 Port 10 DVI 2 Port 2 3 4 6 7 1 5 8 9 10 1 CapsLock 2 Battery 3 PCoIP Session Status 4 Num...

Page 13: ...ttery is full or AC adapter is plugged IN Blinking Green LED Battery is charging Blinking Amber LED Low Battery Battery is under 10 charge or battery is not present Amber LED charging error NO LED nor...

Page 14: ...tarting Your Notebook Using the Keyboard Using the Touch Pad Navigating the On Screen Menu Powering Up Your Notebook Your notebook can be powered up using the AC Adapter or the Lithium ion battery Con...

Page 15: ...ide the battery into the battery compartment 2 Push the battery into the compartment until the battery locks into place and make sure the latches are locked into position The left latch will automatic...

Page 16: ...lly charged upon purchase To charge the battery follow the steps below 3 Install the battery to your notebook See procedures above 4 Connect the AC adapter to the DC in jack of your notebook 5 Connect...

Page 17: ...Your Notebook Opening the Display Panel The notebook lid is secured with small magnets while closed and is easily opened To open simply lift the cover lid up to the upright position To close carefully...

Page 18: ...ons Fn F1 Turns Wi Fi on and off Fn F2 Decreases screen brightness Fn F3 Increases screen brightness Fn F4 Turns Native Display on and off Fn F5 Toggles between various available display modes Fn F6 E...

Page 19: ...the screen Click To left click move the cursor to the item or object on the screen then lightly tap the touch pad or press the left button To right click move the cursor to the item or object on the...

Page 20: ...rprint reader There is also an option for a swipe fingerprint reader or for no fingerprint reader at all Note You will need to load your appropriate drivers on your virtual machine or remote host to s...

Page 21: ...ge It is sold separately or it may come with your external display device Note The Cirrus LT is designed to support both passive and active miniDP to DVI adapters The Cirrus LT is compatible with most...

Page 22: ...ficially supported Most of these devices tend to draw too much power from the USB port But you can still connect these devices to the Cirrus LT If the device only has one USB port use one of the two P...

Page 23: ...T OnScreen Menu Certain special multifunction or Bluetooth combo mouse and keyboards will work in the dedicated keyboard port Not all of these special devices have been tested As a general rule you ca...

Page 24: ...ill be output to the Cirrus LT s built in speakers when the Headphones Headset Port is not used If a webcam is installed the webcam microphone can be used for applications like Skype When a Headset Ex...

Page 25: ...er for the Cirrus LT to function correctly while in the Docking Sta tion You can connect your notebook to a Docking Station The Docking Station has many of the same ports as the notebook except it als...

Page 26: ...26 Cirrus LT User Manual 1 2d 062515 2 Ensure the notebook Docking Station port cover is removed before you try to dock the notebook into the Docking Station...

Page 27: ...e the high lighted area shown below 3 Notice the two small triangles on the notebook lid these match up with the triangles on the Docking Station Line these up and then firmly press down on the lid of...

Page 28: ...28 Cirrus LT User Manual 1 2d 062515 To disconnect your notebook from the Docking Station 1 Pull up the black lever on the back right side of the port connector...

Page 29: ...ts are labeled with an icon of a mouse and a keyboard However the two PCoIP and charging ports on the notebook will still work giving you a total of 6 working USB Ports when using the Docking Station...

Page 30: ...Audio for Remote Hosts Connecting to Teradici Host PC Headset Port or Built in Speaker Configuration 1 Open the Control Panel Sound Playback tab 2 In the Playback tab select Headphones 3 High Definit...

Page 31: ...rt 1 Open the Control Panel Sound Playback tab 2 In the Playback tab select Headphones 3 High Definition Audio Device as the Default Device Connecting to VMHost 1 Download and install the latest PCoIP...

Page 32: ...ual 1 2d 062515 2 Open the Control Panel Sound Playback tab 3 Ensure that the Teradici Virtual Audio Driver is selected as the default driver The Speakers setting will work for both the Headset Port a...

Page 33: ...gs Priority of the audio plugs while docked are as follows By default audio will be output to the built in speakers when Headset Line out port is not used If a webcam is installed the webcam MIC can b...

Page 34: ...port on the Docking Station and allows you to use fiber optic cable for more secure networking The SFP module is pictured below To install the SFP module 1 Place the SFP module into the Fiber SFP por...

Page 35: ...ser Manual 1 2d 062515 2 Push the module all the way into the port 3 You will know the module is securely installed when you hear a click when you push it into place Push up the lever back into place...

Page 36: ...y pressing SHIFT F10 will bring up the OSM for your convenience On Screen Menu OSM Structure The On Screen Menu OSM is based on a tree structure moving from left to right as you drill deeper into the...

Page 37: ...OSM Low Power Mode and Sleep Timing Preferences Device Manager For configuring speaker volume webcam and touchpad settings Administrator For configuring authentication credentials of local and admini...

Page 38: ...and wireless settings and al lows you to enable and disable both Ethernet and Wi Fi connections Ethernet To enable the Ethernet 1 Click the Network Submenu 2 Select Ethernet 3 Click the Enable Etherne...

Page 39: ...or disable wireless entirely If you want to auto connect to the same set of wireless LANs WLANs you can save those for auto connection at a later time Once connect ed to a WLAN you can see signal str...

Page 40: ...1 Click the Network Submenu 2 Select Wi Fi 3 Click the Enable Wi Fi selection box A gray X signifies that Wi Fi has been disabled Note if both a wired and a wireless network are present wired will ta...

Page 41: ...ave Connection check box if you would like to save this information for future convenience Available wireless networks are sorted by signal strength WLANs that have higher signal strength are at the t...

Page 42: ...4 Choose the network you wish to connect to Note Networks that do not broadcast their SSID will be placed at the bot tom of the list and labeled as Join Other Network You will then have to provide the...

Page 43: ...k from the available networks list the OSM will automatically detect the proper network type You only need to select the network type of hidden networks Note When making wireless connections the Cirru...

Page 44: ...is 64 characters IMPORTANT you cannot use certain characters in the wireless net work name SSID and you cannot use certain characters in your password See below for a list of supported and unusable ch...

Page 45: ...code and non english letters haven t been tested and will probably not be supported Preferred Networks Your preferred wireless networks are shown in this list You can remove or con nect to one of thes...

Page 46: ...Password in the System Admin Section This will add a new check box when signing onto Wi Fi networks labeled Save By checking this check box you will be adding this Wi Fi network as a preferred network...

Page 47: ...automatic connection has been enabled Enhanced Roaming To enable Enhanced Roaming 1 Click the Network Submenu 2 Select Wi Fi 3 Click the Enable Enhanced Roaming selection box A green check mark signi...

Page 48: ...nu 2 Select SSL VPN 3 Click the Enable VPN selection box A green check mark signifies that VPN has been enabled as shown below To disable SSL VPN 1 Click the Network Submenu 2 Select SSL VPN 3 Click t...

Page 49: ...rtal feature under the administrator settings in order for another window to pop up for you to interact with that Wi Fi networks web interface To connect to a Public Wi Fi Open Network you are often p...

Page 50: ...ault web page on ncst com to confirm everything is working properly and you should be able to do a remote session Note You may need to click REFRESH on the Web Portal to display the web page NCS striv...

Page 51: ...Cirrus LT User Manual 1 2d 062515 Display Settings In the Display Settings Menu you can select the display configuration of the notebook and adjust display brightness You can even disable the native L...

Page 52: ...lay To turn off the Native Display 1 Click the Display Settings Submenu 2 Click the box next to Native Display On The Native Display will then turn off Note You can also turn off the Native Display by...

Page 53: ...until you reach your desired screen brightness Moving the slide to the right will increase the bright ness and moving the slide to the left will decrease the brightness OR press Fn F2 to decrease the...

Page 54: ...us bar visibility 1 Click the Status Bar Submenu 2 Under the Status Bar Visible section choose On or Off To change the status bar position 1 Click the Status Bar Submenu 2 Under the Status Bar Positio...

Page 55: ...lay configurations you can select 1 Use Native LCD Display Only 2 Clone Native LCD on Display 1 of Docking Station 3 Turn off Native LCD Use Display 1 of Docking Station and Display 2 of the MiniDP po...

Page 56: ...D on Display 1 of Docking Station 1 In order to Clone your display with a Docking Station you will need to connect your laptop into the Docking Station and then connect an exter nal display to PCoIP1...

Page 57: ...or Docking Station This option allows you to close the notebook lid and use Display 2 or have one display plugged into the Docking Station and a second miniDP Port for another screen for an extended d...

Page 58: ...ere including Cloning Displays Without a Docking Station or How to Make miniDP the Primary Display Cloning Displays Without a Docking Station 1 In order to clone two displays without the use of a Dock...

Page 59: ...n on the Teradici Firmware Configuration Options Navigate to the Display Tab and check the following boxes Enable Attached Display Override Enable Display Cloning 3 Next click apply and OK to close th...

Page 60: ...ation 1 On the OSM Menu navigate to the Display Settings and select the fol lowing option as shown below 2 In the Teradici Firmware Options under User Settings navigate to the Display Topology tab Che...

Page 61: ...l 1 2d 062515 Power Management The Power Management Section allows you to customize the Cirrus LT s On Screen Menu OSM Timeout determine when Low Power Mode should be enabled and to choose when Sleep...

Page 62: ...nu Note You may change the duration of the timeout with either option However please note that if the OSM Menu Display Timeout Menu and the Teradici OSM Screen Saver Timeout Menu are set to different...

Page 63: ...Time Out Section will appear as shown below You may choose between Do Not Sleep 1 Minute 5 Minutes 15 Minutes 30 Minutes or 60 Minutes 5 Minutes is the default setting 3 Select the desired interval an...

Page 64: ...15 Option 2 Via Teradici s Firmware Menu Options Power To change the timeout duration via the Teradici Power Menu 1 From the Teradici main window select Options in the upper left hand corner to open t...

Page 65: ...out in seconds not minutes For example if you wanted to set the duration to 10 minutes you would enter 600 seconds Teradici s Firmware OSM Screen Saver Timeout default is set to 300 seconds or 5 minut...

Page 66: ...r and the unit will not enter sleep mode To turn on Low Power Mode 1 Click the Power Management Submenu 2 Click the box next to Low Power Mode When the green check mark is selected Low Power Mode will...

Page 67: ...ssion To Enable In Session Mode 1 Click the Power Management Submenu 2 Click the box next to Enable In Session When the green check mark is selected Enable In Session Mode will then be turned on To Di...

Page 68: ...r cord plugged into an AC outlet To Enable Plugged In Mode 1 Click the Power Management Submenu 2 Click the box next to Plugged In When the green check mark is selected Plugged In Mode will be enabled...

Page 69: ...ment Submenu then click the Sleep Mode Time out Submenu as shown below 2 The Sleep Mode Timeout Section will appear as shown below You may choose between Do Not Sleep 1 Minute 5 Minutes 15 Minutes 30...

Page 70: ...ubmenu then click the Auto Power Off Submenu as shown below 2 The Auto Power Off Menu will appear as shown below You may choose between Do Not Shutdown 1 Minute 5 Minutes 15 Minutes 30 Minutes or 60 M...

Page 71: ...lows you to do a number of things including muting or con trolling the speaker volume determine what the notebook does when you close the lid turning the touchpad on or off and enabling or disabling t...

Page 72: ...mine what the notebook does when you close the lid You can ei ther turn off the screen only enter sleep mode or power down To configure the On Lid Close settings 1 Click the Display Settings Submenu 2...

Page 73: ...y touching the Touchpad while they are typing Keyboard Settings lets you toggle the ability to tap the touchpad to simulate the left button click and use other touchpad gestures to zoom in on the scre...

Page 74: ...ouchpad will be enabled Tap and Gesture When this feature is enabled you will be able to tap the touchpad to simulate the left button click and use other touchpad gestures to zoom in on the screen To...

Page 75: ...g Touchpad Sensitivity Mouse Cursor Speed Settings You can adjust the sensitivity of the Cirrus LT s Touchpad referred to here as mouse speed cursor settings for the OSM sessions via Teradici s Option...

Page 76: ...ual 1 2d 062515 To change the touchpad sensitivity aka mouse cursor speed via the Teradici Power Menu 1 From the Teradici Main Window select Options in the upper left hand corner to open the Teradici...

Page 77: ...slider to decrease or increase the Cirrus LT s touchpad sensitiv ity 4 When you are done click the Apply button then OK to exit back to the Teradici Main Window Webcam You can enable or disable the w...

Page 78: ...enu lets you adjust the administra tor settings and view the system information Admin Login To login as an administrator 1 Click the Administrator Submenu 2 Click Admin Login 3 Type in your user ID an...

Page 79: ...ds and web portals change the asset tag change admin and user credentials and view system info Allow Saving Wi Fi Password To allow or disallow the saving of Wi Fi passwords 1 Click the Administrator...

Page 80: ...el may require a room number before proceeding onto their Wi Fi network To allow or disallow the web portal 1 Click the Administrator Submenu 2 Click the box next to Allow Web Portal WARNING Allowing...

Page 81: ...name and password 1 Click the Administrator Submenu 2 Click Change User Credentials 3 Type in your new user login name your new password and lastly retype the new password 4 Click Accept Note You can...

Page 82: ...tore Factory Defaults To remove all saved Wi Fi and user data on the device you can select the Re store Default Settings and this will reset the device back to the way it was when it was shipped from...

Page 83: ...ntinually revise their firmware As a result some screens are sub ject to change To configure the Teradici Firmware 1 From the Teradici main window select Options in the upper left hand corner to open...

Page 84: ...wer button to Connect and Disconnect from a remote session Pressing the button between 1ms to 1 second will disconnect Pressing and holding the Power button for more than 1 second will power down the...

Page 85: ...configure the Direct to Host session connection type and enter the IP address of the destination enterprise NAT device 3 From the host card s AWI configure the Direct from Client session connec tion...

Page 86: ...to update the Firmware Downloading and Logging Onto the Cirrus LT Web Interface Downloading You can find the downloads for the Cirrus LT by going to http www ncst com content downloads 0 And then sel...

Page 87: ...type the IP Address plus the port 8081 into the address bar 2 In the example shown below it is https 192 168 2 146 8081 3 You will be asked to type in the admin user name and password By de fault thi...

Page 88: ...Desk will send you a recovery file that you will use Download the file be sure to note the location you downloaded you will need it for later 3 Determine the IP address of the Cirrus LT that needs th...

Page 89: ...515 8 Choose File to Locate the recovery file and select the file that the NCS Help Desk sent you and you downloaded 9 Upload file 10 The Cirrus LT will restart automatically 11 The password has been...

Page 90: ...o so while updating the firmware could result in lost power due to a low battery this could render the Cirrus LT unusable The firmware will not upgrade if the unit is not plugged in and the battery do...

Page 91: ...you are able to see the current firmware version on the Cirrus LT 3 You can then select the firmware file to upload by clicking the Browse but ton When you download the firmware file from the NCS down...

Page 92: ...TE This progress bar will only be displayed on the LCD of the note book If you have the lid closed and external monitors connected to the unit you will not be able to see the firmware progress bar On...

Page 93: ...een upgraded successfully you can check the firmware version in the NCS OSM under Administrator System Information Firmware Version You will be asked to type in the admin user name and password By def...

Page 94: ...cer tain Wi Fi settings etc There is a separate user manual for this Management Console to describe all the various features it has It is also available for download on our NCS down loads page Install...

Page 95: ...2515 2 The following window will open up You may find it convenient to keep it minimized 3 Open the Google Chrome browser 4 Type https localhost 444 into the browser s address field as shown below 5 C...

Page 96: ...62515 6 Click on Proceed to localhost unsafe as shown below 7 You will be asked to type in the admin user name and password By default the user name is admin and the password is password Then click th...

Page 97: ...97 Cirrus LT User Manual 1 2d 062515 8 The Management Console Screen will then appear as shown below You are now ready to manage your Company s Cirrus LT devices...

Page 98: ...ted results may vary The Cirrus LT supports PEM and PK12 file formats of the user certification files CA certificate files can also be uploaded to the Cirrus LT It is assumed you already have some bas...

Page 99: ...15 2 Click on Discover under the Control Tab Note You will need to enter the IP address range to detect the devices you want to add the software certificates to 3 Click the Apply Found Devices to the...

Page 100: ...nd use the check box to select the unit you want to update as shown below Note You can select multiple units to update simultaneously by selecting the relevant check boxes as needed 5 Navigate to the...

Page 101: ...elect the certificate Select the Certificate Type 7 You may also name the certificate anything you wish or in accordance with your Company s naming conventions so it will be uniquely identifiable but...

Page 102: ...k the Upload Certificate To Selected Devices button as shown below 9 A pop up window will then appear as shown below Click OK to confirm the operation 10 If the certificate uploads successfully you wi...

Page 103: ...ate successful message as shown below Note If you are unsuccessful go back to Step 6 and try again 12 You may also want to verify that the certificate was successfully applied to the selected devices...

Page 104: ...104 Cirrus LT User Manual 1 2d 062515 13 Confirm the certificate is there as shown below...

Page 105: ...s screen under the Security Certificates bar Make sure the devices you want to remove the certificates from have been selected in the Devices tab 2 You can remove certificates by file name file type o...

Page 106: ...y you will see the following pop up win dow Click OK 6 Go back to the Devices Tab Under the Last Operation Column confirm the selected device s status displays the remove_certificate successful messag...

Page 107: ...nd it isn t then you will need to configure Enhanced Roaming on the Cirrus LT To clarify this is not meant to enhance roaming from one Wi Fi network to another with different SSIDs The minimum require...

Page 108: ...nced Roaming from the OSM Main Menu 1 Click on Network Wi Fi 2 Click the box next to Enhanced Roaming When the gray X is selected Enhanced Roaming will be disabled Note This is all you can change on t...

Page 109: ...y have some basic knowledge of the MC It is assumed you already have some basic knowledge of the MC If you haven t already installed the and logged in to the Management Console do so now Refer to Chap...

Page 110: ...5 2 Click on Discover under the Control Tab Note You will need to enter the IP address range to detect the devices on which you want to change enhanced roaming aggressiveness on 3 Click the Apply Foun...

Page 111: ...by ticking the checkbox you wish to configure as shown below Note You can select multiple units to update simultaneously by selecting the relevant check boxes as needed 5 Once you add the detected dev...

Page 112: ...he Device Details of the selected device will then appear please note that the Device Details table has been repositioned for the screenshot The actual placement of the Device Details table in the Man...

Page 113: ...lue correctly Setting this value incorrectly can cause your system to perform very poorly 9 Sliding this value to the right will make the Wi Fi roam more aggres sively sliding to the left is less aggr...

Page 114: ...annels used in a Wi Fi environment you will see faster roaming from one AP to another Cirrus LT will take less time to scan for other APs if it knows which chan nels to scan By default when you enable...

Page 115: ...om General Troubleshooting Tips My keyboard and or mouse will not work what can I do For external USB keyboards and mice make sure you are plugging them into the correct ports There are dedicated USB...

Page 116: ...ystem Info page This happens when there are recent changes to your IP Address The OSM just reads what the Teradici firmware is reporting and sometimes this communication isn t instantaneous Try closin...

Page 117: ...PCoIP in a VMware View 4 0 x and later environment This port is re quired for the PCoIP display protocol on the software client and must be open in both inbound and outbound directions PCoIP Port 417...

Page 118: ...a wake up network packet to the network from either a third party software or the NCS Cirrus LT management console To configure the Wake on LAN WOL feature From another computer using a browser enter...

Page 119: ...888 RING NCS 746 4627 NCS Customer Service is available Monday through Friday 8 a m to 6 p m eastern time If you call after 6 p m or before 8 a m your call will be redi rected to a 24 hour support lin...

Page 120: ...mary 6 Cell Li ion Smart Battery 5 200 mAh Keyboard Pointing Device 86 Key Chiclet Style Keyboard Touchpad Pointing Device Support for external USB keyboards with multi functions driver loaded on host...

Page 121: ...gy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interfer ence will not occur in a particu...

Page 122: ...ny purchaser for damage lost revenue lost wages lost savings or any other incidental or consequential damages arising from the purchase or use of the product or inability to use the product Warning St...

Page 123: ...eiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Notice The changes or m...

Page 124: ...124 Cirrus LT User Manual 1 2d 062515 FCC Test Report...

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