NCR Orderman7 User Manual Download Page 52

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User Guide V01.06

Troubleshooting

Orderman GmbH (Part of NCR Corporation)

Error

Possible cause

Possible solution

Cannot connect to Orderman
Secure Radio

No network connection from
Orderman base station to host
system

Check network cable and power
supply to the Orderman base station

Range exceeded

Change position of the Orderman
base station accordingly

Radio interference (other
Orderman Secure Radio)

Change radio channel

Network configuration was
changed

Check/change network configuration

Summary of Contents for Orderman7

Page 2: ...e 2017 Version 01 06 Orderman accepts no responsibility for any damage or losses that arise from the use of this manual Orderman accepts no responsibility for any losses or claims by third parties tha...

Page 3: ..._________________ 11 3 1 1 Overview 11 4 NCR Orderman7 13 4 1 Product description ____________________________________________________________ 13 4 2 Overview _________________________________________...

Page 4: ...onditions of the handhelds ____________________________________________ 34 12 1 1 Handheld On Off 34 12 1 2 Standby 34 12 2 Acceleration sensor_________________________________________________________...

Page 5: ...standards product descriptions and manufacturer specifications 1 3 1 Serial number The serial number is used to uniquely identify the unit You will find the serial number in the unit s battery slot W...

Page 6: ...f its capacity at delivery Before using the battery for the first time recharge the battery fully 1 5 Safety notices 1 5 1 Explanation of symbols Icons and signal words indicate the degree of danger t...

Page 7: ...by a heavy mechanical load such as twisting or falling from an excessive height or onto sharp objects Do not under any circumstances short circuit the charging contacts of the handheld unit Note The...

Page 8: ...er laser The NCR Orderman7SC unit is equipped with a laser The laser meets the specifications for a class 2 laser DIN EN 60825 1 or IEC 60825 1 01 2001 Laser class 2 Class 2 includes lasers in the vis...

Page 9: ...angegebener Formatvorlage im Dokument User Guide V01 06 NCR Orderman7 Handhelds Orderman GmbH Part of NCR Corporation 9 2 NCR Orderman7 Handhelds 2 1 Overview NCR Orderman7 NCR Orderman7 NCR Orderman...

Page 10: ...poration 10 2 2 NCR Orderman7 Features Feature Orderman7 Orderman7 Orderman7MSR Orderman7SC Orderman radio network Bluetooth NFC 125kHz RFID reader Magnetic strip reader MSR Barcode reader Camera Ambi...

Page 11: ...signed to connect with an Orderman Secure Radio OSR Data is entered only through the input on the touchscreen display 3 1 1 Overview Fig 2 NCR Orderman7 handheld front Ambient light sensor Status LED...

Page 12: ...Formatvorlage im Dokument User Guide V01 06 NCR Orderman7 Orderman GmbH Part of NCR Corporation 12 Fig 3 NCR Orderman7 handheld back Camera LED flash torch flashlight Intercom Model plate Charging con...

Page 13: ...The NCR Orderman unit supports connectivity through Bluetooth RFID wireless LAN and Near Field Communication NFC Data is input by tapping the touchscreen display Bluetooth RFID NFC 4 2 Overview Fig 4...

Page 14: ...Formatvorlage im Dokument User Guide V01 06 NCR Orderman7 Orderman GmbH Part of NCR Corporation 14 Fig 5 NCR Orderman7 handheld back Camera LED flash torch flashlight Intercom Model plate Charging con...

Page 15: ...rderman7MSR unit supports connectivity through Bluetooth RFID wireless LAN and Near Field Communication NFC Data is input by tapping the touchscreen display Magnetic strip reader Bluetooth RFID reader...

Page 16: ...im Dokument User Guide V01 06 NCR Orderman7MSR Orderman GmbH Part of NCR Corporation 16 Fig 7 NCR Orderman7MSR handheld back Camera LED flash torch flashlight Intercom Model plate Charging contacts a...

Page 17: ...cription The NCR Orderman7SC unit is designed especially for use with different types of connections as well as magnetic cards and barcodes The NCR Orderman7SC unit supports connectivity through Bluet...

Page 18: ...rporation 18 6 2 Overview Fig 8 NCR Orderman7SC Handheld Ambient light sensor Status LED Notification message LED freely assignable Touch Display Hardware button freely assignable Lock for battery slo...

Page 19: ...tvorlage im Dokument User Guide V01 06 NCR Orderman7SC Orderman GmbH Part of NCR Corporation 19 Fig 9 NCR Orderman7SC handheld back Camera LED flash torch flashlight Intercom Model plate Charging cont...

Page 20: ...on also have a quick charge function quick recharging slot for battery packs Note The service station multi service station or a Multi Service Station is required to update the firmware In the Multi S...

Page 21: ...11 Connections for the service station Service station RJ45 Ethernet port Ethernet cable Plug for Orderman power supply Power supply cable Data transmission Cable category 100Mbit Cat5 or higher 1Gbit...

Page 22: ...vicinity of the service station Once you place the handheld unit in the service station the unit will start to charge The charging status is displayed via the Status LED on the handheld In addition t...

Page 23: ...cks The service station and multi service station also provide an IP based Ethernet connection to the host system Fig 13 Multi service station Multi service station Charging contacts handheld charging...

Page 24: ...ce station Multi service station 2x RJ45 Ethernet port Ethernet cable Power supply Data transmission Cable category 100Mbit Cat5 or higher 1Gbit Cat5e or higher Plug the network cable into the socket...

Page 25: ...d to recharge the handheld Note A service station or multi service station is required to update the firmware The charging station does not allow a network connection to be made to the Orderman7 in th...

Page 26: ...shown in the following figure Plug in the Orderman power supply Fig 16 Connection for charging station Charging station Power supply cable Plug for Orderman power supply Note Avoid direct sunlight or...

Page 27: ...ue Handheld is in boot process startup LED flashes green Battery is charging LED green Battery is charged LED red Battery is not charging see Troubleshooting section Fig 17 Charging station with handh...

Page 28: ...ated on both sides of the handheld unit By pressing the lock buttons the battery pack is released slightly from the handheld When inserting the pack press on it with force until you feel it engage cli...

Page 29: ...d Proceed as shown in the figure below steps Fig 19 Safety Cord Handheld Safety Cord Leadership Pull the safety cord in the guide provided by the handheld until it clicks You can push the safety cord...

Page 30: ...service station or multi service station The Service Station Multi Service Station offers different charging options Charge the battery pack in the handheld Charge a battery pack in the fast charging...

Page 31: ...rvice station Additional battery pack Note In addition to the handheld unit an additional battery pack can also be charged in the fast charging slot Handheld status LED Status LED blue Handheld is in...

Page 32: ...ry pack in the service station Battery pack Service station Charging status LED Network status LED Power LED 11 2 Charging status LED for service station Charging status LED Status Green flashing Batt...

Page 33: ...Orderman GmbH Part of NCR Corporation 33 11 3 Network Status LED service station The Network status LED indicates whether the service station or multi service station is connected to an active Ethern...

Page 34: ...may be too low see Troubleshooting section You can turn off the handheld by pressing and holding the On Off button 12 1 2 Standby When the handheld is in ready mode briefly press the On Off button to...

Page 35: ...the operating mode used typically the Settings can be accessed by pressing and holding the Back button However this option can be suppressed in addition there are other access options depending on th...

Page 36: ...ere If your Orderman7 is emulating an Orderman Sol you can access the configuration menu as follows alongside pressing and holding the Back button Touch the Get More icon to also open the device setup...

Page 37: ...alongside pressing and holding the Back button by pressing the Settings button in the start screen for the application selection in Settings Fig 26 Settings for Danube and or ByOA There are two optio...

Page 38: ...bar to open the Configuration menu Enter the Waiter Settings Tap Screen The following settings are available Function Value Effect Control automatically Enabled The brightness setting is automatically...

Page 39: ...r close to the handheld see figure below The antenna used for detecting the printer is located in the upper right corner of the handheld The antenna for the printer is located approximately in the cen...

Page 40: ...The log files including debug marks can only be read by trained service technicians Note Activate the Logging function only for error analysis 12 3 2 5 Side Buttons You can assign the functions of th...

Page 41: ...talled firmware Assign a customized button to the menu card in use When this function is selected the previously grayed out option in the Button Mapping menu is usable Map the left right button menuca...

Page 42: ...rderman GmbH Part of NCR Corporation 42 12 4 Use the magnetic strip reader Drag the magnetic card with the magnetic strip forward see figure below from top to bottom quickly and along its entire lengt...

Page 43: ...GmbH Part of NCR Corporation 43 12 5 Use the barcode reader The barcode reader is used to read 1D and 2D barcodes Hold the barcode as centrally as possible in the laser aimer Fig 30 Handheld back NCR...

Page 44: ...lue measured in real time for the integrated light sensor the sensor is located above the display on the left Touchscreen This test allows you to check the touchscreen function for errors and glitches...

Page 45: ...nd QR code reader The laser aimer should be positioned as centrally as possible on the code Fig 33 Imager Test QR Code Laser aimer Handheld Test result LED Tests the functionality of the three integra...

Page 46: ...ting the unit Orderman GmbH Part of NCR Corporation 46 Vibration Test the integrated vibration motor three sequences can be test short medium and long Display Display test in the following colors blue...

Page 47: ...te We are not liable for damage to the touchscreen display outside of intended use of the capacitive stylus Note Secure the capacitive stylus against being dropped by using a safety cord The tip of th...

Page 48: ...time Use a dry and clean cloth or cotton swab to wipe clean the contacts Periodically clean the contacts of the dirty contacts of the rechargeable batteries with a dry clean cloth Wipe the touchscree...

Page 49: ...han 1 mW ERP Battery Li Ion polymer 3 7V 3150 mAh Leak tightness IP67 Dimensions H W D mm 165 84 18 165 84 24 6 165 84 27 Weight handheld without battery g 191g 214g 228g Battery weight g 76g Bluetoot...

Page 50: ...e in fast charging station 2 hours Storage temperature ambient 20 to 60 C Operating temperature ambient 10 to 50 C Charging temperature ambient 0 to 35 C Camera 5 megapixel autofocus flash Display Siz...

Page 51: ...Handheld needs to be repaired Battery is defective Battery needs to be replaced Handheld does not start Batteries are empty Charge the battery Battery is not inserted correctly Insert the battery corr...

Page 52: ...not connect to Orderman Secure Radio No network connection from Orderman base station to host system Check network cable and power supply to the Orderman base station Range exceeded Change position of...

Page 53: ...s 8 Firmware 21 Labeling 5 Laser class 2 9 Lithium ion battery 8 Log file 37 Magnetic strip 38 Magnetic strip reader 11 Manufacturer information 5 Network status LED 21 22 24 25 30 31 47 NFC 11 On Off...

Page 54: ...c devices H Handheld A handheld in this manual refers to all the versions of Orderman handhelds L Laser class In order to classify laser devices according to their danger they are divided into laser c...

Page 55: ...ign are considerably better than other radio networks Orderman Base Station OMB The Orderman base station allows users to connect Orderman devices to the host system and an extension of the radio rang...

Page 56: ...to system components Make absolutely sure that you only use shielded cable for the connection between system components in order to avoid any possible inference with radios TVs or other electronic equ...

Page 57: ...Fehler Kein Text mit angegebener Formatvorlage im Dokument User Guide V01 06 Regulatory information Orderman GmbH Part of NCR Corporation 57 CONTACT...

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NCR Orderman7, User Manual, Page: 52 / 57

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