7
Troubleshooting Guide
Problem
Steps to Take and things to check
What Next?
The unit is not turning
on/charging
Try to charge the unit through a USB cable
connected to a computer. If the unit
charges then the issue is with the in car
charger. If the unit still fails to charge, then
the fault is with the unit.
Contact technical support and an
RMA will be created to fix the
unit or replace the in car charger.
I can not get a GPS Signal
Make sure you are stationary and have a
clear line of site to the sky. If this fails to
resolve the issue, please reset the GPS chip
through the Settings menu of your unit.
If the fault is still not resolved,
please visit our self help site (see
the information below), or
contact our technical support
team.
My unit is always showing
that the speed limit is 110
kph even when it is not
The units are set at a manual speed limit
defaulted at 110 kph. This can be changed
through the 'Safety' section of your
'Settings' menu.
If the fault is still not resolved,
please visit our self help site (see
the information below), or
contact our technical support
team.
Where is my product key?
I want to activate my unit.
There is no need to activate your unit in
anyway. This Activation tab within the
NavDesk software is for subscriptions,
travel books, international maps and map
upgrades only. Your unit will work straight
out of the box and there is no need to
activate it in anyway.
If the fault is still not resolved,
please visit our self help site (see
the information below), or
contact our technical support
team.
Navman Customer Support
To report a faulty product or speak to a member of our Technical Support team, contact:
Australia: 1300 NAVMAN (628626), New Zealand: 0800 GONAVM (466286);
or visit our Technical Support Website:
(New
Zealand).
