9. Possible sources of error and their elimination
9.1
The white LED doesn’t light up after the first connection to the port. Make
sure that the PC or notebook is turned on, and test the port, possibly with
another device. If this other device works fine, please contact the
support centre.
9.2
The engine module needs up to 20 minutes for its first satfix on another continent.
To get a satfix the view to the sky must be unobstructed. Move the engine
module as far as possible from the wall. A house wall reflects the signal strongly
and contributes to the satfix time delay.
9.3.
The engine module came in touch with jet water (water jet from a shower head or strong
rain (when it was mounted on a car roof). Do not connect the receiver with the notebook
etc. under any circumstances, because it will otherwise be completely and irreparably
destroyed. Return the receiver to our support centre, mentioning “water damage”. The
support centre will disassemble the module, dry it and check its functionality.
The Navilock repair centre tries to be as obliging as possible, so please tell us the real reason for
the defect. During the error analysis, we can generally detect if the cause for the defect was an
external cause, water damage, fall, over-voltage or the wrong handling of the unit.
Failures are often the result of little causes. It is not always necessary to exchange the product
immediately, because this will not solve the cause of the failure if it is not a GNSS hardware
problem.
Before visiting your dealer, please contact the Navilock support centre. They will try to help you
quickly and without further ado, so that the circumstances of an exchange, which might in any
case be unnecessary, are avoided.
In this case, please write down a detailed description of the error, add this information to your
end device and the software used in this device, as well as the operation environment (operating
system, service pack version, CUP size and type, storage size, hard disk drive and interface
etc.), and send an e-mail to [email protected].
A support member will look into your problem and work out a solution.
We hope your Navilock product brings you fun and enjoyment!
