Warranty Against Defects
Step 2b): If your place of purchase cannot be contacted then you can contact
Laser Customer Service with details of your defective Laser Product: Phone:
(02) 9870 3388; or Email: [email protected] or online
www.laserco.com.au/warranty (click on “Consumers (End Users)”). Our
business address is at 1/6-8 Byfield Street, North Ryde, NSW 2113
Step 3: Laser will issue you with a Return Authorisation (RA) number within
48 hours. When requested, send us the defective Product and a copy of your
receipt. Laser will cover the cost of the return delivery.
Step 4: Wait for us to contact you, once we have received your defective Laser
product for inspection we will inform you of our assessment of your claim
within 7 days. When we contact you we will first let you know whether you
have a valid claim under this Warranty and if so we will inform you whether
your defective Laser Product will be replaced or repaired, together with the
number of days you can expect to wait to receive your replaced or repaired
Laser Product.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
