Navien NCB-190/060H, User'S Information Manual

Page: 27 / 31

27 Warranty
Warranty Period
Navien products come with a limited warranty
covering labor, parts and the heat exchanger. The
following warranty periods begin to run from the
date of original installation. The date of original
installation must be provided to Navien, and upon
request, proof of the original installation date must
also be provided to Navien. When the product is
installed in a new construction, the commencement
date shall be dated upon which the end-user takes
title to the property.
APPLICABLE WARRANTY PERIOD
Period of Coverage*
Heat Exchanger All other parts and
components
Labor
10 years 5 years 1 year
* The warranty periods apply only to single family,
residential installations.
Warranty Claim Procedures
To obtain warranty repair service, the end user or
homeowner must contact the original installer
of your Navien product. If the original installer
cannot be identified, the end user or homeowner
may contact Navien’s Technical Administration
Department at
1-800-519-8794 . Proof of purchase is required to
obtain warranty service.
Warranty Service
At its option, Navien will replace the defective
component (part(s) or heat exchanger), in
accordance with the terms of this Limited Warranty,
if it fails in normal use and service during the
applicable warranty period identified above. The
replacement component must be Navien original
factory component. Navien, at its sole discretion,
may replace the product with a new or refurbished
product of comparable quality and design. The
replacement component or product will be
warranted only for the unexpired portion of the
original component’s applicable warranty period.
Payment for labor in completing the warranty
service is subject to Navien’s prior written approval
and shall be subject to Navien’s schedule of
approved labor allowances.
Warranty Exclusions
Navien’s Limited Warranty shall be void in the event
of an occurrence of any of the following:
●
Improper installation, failure to install in strict
compliance with the Installation & Operation
Manual procedures, installed by a non-licensed
installer, and installation in violation of applicable
rules, laws or building codes.
●
Product purchased through the internet,
other e-commerce channels, or any installer
that obtained the product from a supplier or
distributor not authorized by Navien.
●
Failure to perform regular maintenance,
misuse, operation at settings other than those
recommended or specified, non-compliance with
instructions or guidelines set forth in the User’s
Information Manual.
●
Modification or alteration of the product in any
manner, including but not limited to, removal
of any component or part, addition of any non-
approved components, relocating or moving the
product from its original installation site, or any
accidental or intentional damage to the Product.
●
Installation in commercial or multi-dwelling
applications or for non-recommended uses.
●
Any damage caused by local adverse conditions
including but not limited to hard water deposits,
lime or mineral build-up, operating in corrosive
atmospheric elements.
●
Damage or problems caused by gas flow issues,
electrical surges, flooding, fire, abnormal external
temperature, and any other cause of damage not
directly caused by a manufacturing defect.
LIMITED WARRANTY NAVIEN, INC.