Natus® Brain Monitor &
Embla Dx Series™
User and Service Manual
52
Getting Help
Natus is committed to providing you with support so you can operate the Brain Monitor & Embla Dx
Series Amplifiers with ease and confidence. If you need help, follow these steps to find a solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and what you did
before the problem occurred.
Step 2: Search NeuroWorks Online Documentation
Choose the following in NeuroWorks/SleepWorks EEG or the Natus Database software:
Help > Natus Database Help
Alternately, the help documentation can be located using the Windows Start Menu:
1.
Click the
Start
button on the Windows taskbar.
2.
Navigate to the
Excel Tech | Documentation
folder
Step 3: Restart the Computer
Often restarting the computer will solve a problem.
1.
Close all applications.
2.
Click the
Start
button on the
Windows
taskbar.
3.
Choose
Shut Down…
from the
Start
menu.
4.
Select
Restart the computer
and click
Yes
.
Step 4: Shut Down the Computer
Sometimes you need to shut down the computer completely in order to solve a problem.
1.
Click the
Start
button on the
Windows
taskbar.
2.
Choose
Shut Down…
from the
Start
menu.
3.
Select
Shut Down
and click
Yes
.
4.
Turn the power off to the unit. Wait for 10 seconds. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial number of your
Brain Monitor & Embla Dx Series Amplifiers. Then contact your local XLTEK distributor or Natus
Technical Support at
1-800-303-0306
