Service / Repair guide
Before requesting a repair, please check each item in the "When you think it's broken" section.
Warranty
-
This manual is accompanied by a warranty, which must be filled out at the time of purchase, including
the place of purchase and the date of installation.
When confirming that it is correct, keep it in a safe place.
- The warranty period is 2 years.
Market supply period of accessories for maintenance
-
The market supply period for repair parts is 6 years from the date of production of the product.
When requesting repairs during the warranty period
-
If the product is still abnormal after reading the manual again and confirming it, please contact the
customer service center and ask for repair.
- When requesting repair, a warranty certificate must be provided.
Content to be provided when contacting
-
Address, name, phone number
- Maintenance convenience date
- Product name
- No.
- Installation date
When requesting repair for products that have exceeded the repair period
-
Please consult with the place of purchase first.
After the repair or the product has been used normally, the product will be repaired according to the
customer's request for a fee.
Regular checkups recommended (charge)
-
For safer, longer and faster use of the product, we recommend giving the product a regular inspection if
it has been installed for more than 3 years.
Breakdown of repair costs (when repair is requested)
The repair fee is composed of [technical fee], [parts fee] and [visit fee].
[ Technical fee ] refers to the cost of doing the inspection of the fault, repair and replacement parts and
inspection after the repair.
[ Parts fee ] is the cost of the parts used in the repair.
[ Visit fee ] is the cost of the technician to and from the location of the fault.
Quality Warranty Card
Our company will guarantee the product quality according to the content of this warranty card.
Please fill out this warranty card and contact our service center when the product fails.
Model
Name :
Company :
Address :
City :
Phone number :
Purchase office (seal) :
Address :
Installation date :
:
Code :
Nationality :
E-mail :
Fax number :
Warranty period is 2 years
The warranty card must be filled out at the time of purchase, and the style and content must be confirmed
to be correct for safekeeping.
1. If a failure occurs after normal use in accordance with the manual and the contents of the precautions for use,
the repair will be free of charge during the warranty period.
2. Please contact the purchase office or customer service center for repair during the warranty period, and present
the warranty card when repairing.
3. The following cases will be repaired within the warranty period for a fee.
- Failure due to inattention or negligence during use and failure due to improper repair or modification.
- Failure or damage that occurs by moving the installation position.
- Failure and damage occurring due to fire, earthquake, flood, lightning and other natural disasters, public hazards
or abnormal voltage.
- Failure or damage occurring due to the use of non-specified power source (voltage, frequency).
- Failure or damage occurring due to use for purposes other than general household use.
- Cases in which this warranty card cannot be presented.
- When the warranty card is not filled in with the customer's name, place of purchase, date of installation, etc., or
when the contents are modified without permission.
4. This warranty card is valid only in China.
5. This warranty card is no longer issued, please keep it in a safe place.
Free maintenance provisions
Customer rights
The customer has the right to warranty repair in case of failure within 2 years from the date of purchase.
However, in the event of a breakdown due to the customer's fault or an act of nature, we will charge for repairs
even during the warranty period.
About the service
Tr
oubleshooting and r
ep
air
INSTALLATION AND USER MANUAL - NASHI OVIAN PLUS - ENGLISH
