16
EN
www.napoleon.com
N415-0664CE-GB-DE Nov 23.20
Problem
Possible Causes
Solution
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The finish on
the lid and hood is porcelain, and
will not peel. The peeling is caused
by hardened grease, which dries
into paint-like shards, that flake off.
Regular cleaning will prevent this.
See cleaning instructions.
Burner output on “high”
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter
in venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Infrared burner (if
equipped) flashes
back (during operation
the burner abruptly
makes a loud “whoosh”
sound, followed by a
continuous blow-torch
type sound and grows
dim.)
Ceramic tiles overloaded with
grease drippings and build-
up. Ports are clogged.
Burner overheated due to
inadequate ventilation (too
much grill surface covered by
griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding
the ceramic tile, or a weld
failure in the burner housing.
Turn burner off and allow to cool for
at least two minutes. Relight burner
and burn on high for at least five
minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of
the grill surface is covered by objects
or accessories. Turn burner off
and allow to cool for at least two
minutes, then relight.
Allow burner to cool and inspect
very closely for cracks. If any cracks
are found, contact your authorized
Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon
dealer for instructions on ordering a
replacement burner assembly.
