15
EN
www.napoleon.com
N415-0664CE-GB-DE Nov 23.20
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame
when valve turned to
high.
For propane - improper
lighting procedure.
Improper preheating.
Ensure lighting procedure is followed
carefully. All gas grill valves must
be in the off position when the tank
valve is turned on. Turn tank on
slowly to allow pressure to equalize.
See lighting instructions.
Preheat grill with both main burners
on high for 10 to 15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed
incorrectly.
Improper preheating.
Excessive grease and ash
build on sear plates and in
drip pan.
See assembly instructions.
Preheat grill with main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan
regularly. Do not line pan with
aluminum foil. Refer to cleaning
instructions.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Possible spider web or other
debris in burner.
Thoroughly clean burner by
removing. See general maintenance
instructions.
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Dead battery / or installed
incorrectly.
Loose electrode wire or
switch terminal wires.
Replace with heavy duty premium
battery.
Check that electrode wire is firmly
pushed onto the terminal on the
back of the igniter. Check that the
lead wires from the module to the
ignition switch (if equipped) are
firmly pushed onto their respective
terminals.
Main burner will not
light with the igniter,
but will light with a
match.
Jet-fire outlet is dirty or
clogged.
Clean jet-fire outlet with a soft bristle
brush.
Humming regulator.
Normal occurrence on hot
days.
This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
Burners will not cross
light each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
