Napoleon PRO285, User Instructions

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15
Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame when
valve turned to high.
Blockage of gas.
Improper preheating.
Propane regulator in “low
flow” state.
For natural gas - undersized
supply line.
Check for spider webs in the burner or
orifice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to installa-
tion code.
Excessive flare-ups/uneven
heat.
Improper preheating.
Excessive grease and ash build
up in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner by removing.
See general maintenance instructions.
Burner will not light with
the igniter, but will light
with a match.
Jet-fire outlet is dirty or
clogged.
Clean jet-fire outlet with a soft bristle
brush.
“Paint” appears to be peel-
ing inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The peeling is
caused by hardened grease, which dries
into paint-like shards that flake off.
Regular cleaning will prevent this. See
cleaning instructions.
Burner output on “high”
setting is too low. (Rum -
bling noise and flutter -
ing blue flame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by inter -
nal vibrations in the regulator and does
not affect the performance or safety of
the gas grill. Humming regulators will
not be replaced.