Napoleon Patioflame, Manual

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www.napoleon.com www.napoleon.com N415-0546 MAR 09.20 N415-0546 MAR 09.20
Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting
procedure.
Ensure lighting procedure is followed carefully.
The valve must be in the off position when the
tank valve is turned on. Turn tank on slowly
to allow pressure to equalize. See lighting
instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner venturi. See general
maintenance instructions.
Burner will not light with the
igniter, but will light with a
match.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Improper gap at electrode tip.
Replace with heavy duty battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check that
the lead wires from the module to the
ignition switch (if equipped) are firmly pushed
onto their respective terminals.
The gap can be adjusted by bending the tip in or
out. Until a spark is achieved.
Burner will not stay lit when
control knob is released.
Knob not being held in long
enough.
Too windy.
Rocks or debris in ignition area of
the burner preventing
thermocouple from being fully
engulfed in flame.
Dirty thermocouple or
thermocouple connection.
Faulty thermocouple or valve.
Thermocouple must have time to heat up – hold
the knob in for 30 seconds after the burner lights,
then release
Unit will shut down if winds are greater than
10mph (16km/h). Either locate to different area or
use when it is less windy.
Ensure there is no rock fragments or other debris
in ignition area, and that the small hole below the
thermocouple is unobstructed.
Clean the thermocouple and clean the connection
between the valve and thermocouple. Ensure the
connection is properly tightened.
Replace thermocouple and / or valve.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibrations in the regulator and does not affect the
performance or safety of the gas heater.
Humming regulators will not be replaced.
Burner output on “high”
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in “low flow”
state.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully. All
valves must be in the off position when the tank
valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighting instructions.