Napoleon PATIOFLAME MADR1, Manual

Page: 19 / 64

www.napoleongrills.com
19
EN
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaion
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaion here for easy reference)
Before contacing the Customer Soluions Department, check the Napoleon Grills Website for more extensive
cleaning, maintenance, troubleshooing and parts replacement instrucions at
www.napoleongrills.com .
Contact the factory directly for replacement parts and warranty claims. Our Customer Soluions Department is
available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686, fax at 1-705-727-4282 or e-mail
grills@napoleonproducts.com . To process a claim, we must be provided with the following informaion:
1. Model and serial number of the unit.
2. Part number and descripion.
3. A concise descripion of the problem (‘broken’ is not suicient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Soluions Representaive could request to have the parts returned to the factory
for inspecion before providing replacement parts. These parts must be shipped prepaid to the atenion of the
Customer Soluions Department with the following informaion enclosed:
1. Model and serial number of the unit.
2. A concise descripion of the problem (‘broken’ is not suicient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaion Number - provided by the Customer Soluions Representaive.
Before contacing Customer Soluions Representaive, please note that the following items are not covered by
the warranty:
• Costs for transportaion, brokerage or export duies.
• Labor costs for removal and reinstallaion.
• Costs for service calls to diagnose problems.
• Discoloraion of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner
or other harsh chemicals).