30
W415-1034 / 09.01.11
10.0 TROUBLESHOOTING
42.1B
SYMPTOM
PROBLEM
TEST SOLUTION
Remote controls
Crystalite / Night light
but no spark or fl ame.
Remote is locked out.
-
Reset by turning power source off then on.
NOTE: If back up batteries are installed, they
must also be removed to re-program.
Main burner fl ame
is a blue, lazy,
transparent fl ame.
Blockage in vent.
-
Remove blockage. In really cold conditions, ice
buildup may occur on the terminal and should
be removed as required. To minimize this from
happening again, it is recommended that the vent
lengths that pass through unheated spaces (attics,
garages, crawl spaces) be wrapped with an insulated
mylar sleeve. Prevent sleeve from sagging. Contact
your local authorized dealer for more information.
Incorrect installation.
-
Refer to “VENTING” section to ensure correct
location of storm collars.
Flames are
consistently too
large or too small.
Carboning occurs.
Unit is over-fi red or
underfi red.
-
Check pressure readings:
Inlet pressure
can be checked by turning screw (A)
counter-clockwise 2 or 3 turns and then placing pressure
gauge tubing over the test point. Gauge should read
7” (minimum 4.5”) water column for natural gas or 13”
(minimum 11”) water column for propane. Check that main
burner is operating on ‘HI’.
Outlet pressure
can be checked
the same as above using screw (B). Gauge should read
3.5” water column for natural gas or 10” water column for
propane. Check that main burner is operating on ‘HI’.
AFTER TAKING PRESSURE READINGS, BE SURE TO
TURN SCREWS CLOCKWISE FIRMLY TO RESEAL. DO
NOT OVER TORQUE.
Leak test with a soap and water solution.
Carbon is being
deposited on
glass, logs,
rocks, media
or combustion
chamber
surfaces.
Air shutter has become
blocked.
-
Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging on the
glass, logs, rocks, media
or combustion chamber.
-
Check that the glass, logs, rocks, media are correctly
positioned.
-
Open air shutter to increase the primary air.
-
Check the input rate: check the manifold pressure
and orifi ce size as specifi ed by the rating plate.
-
Check that the door gasketing is not broken or
missing and that the seal is tight.
-
Check that both vent liners are free of holes and well
sealed at all joints.
-
Check that minimum rise per foot has been adhered
to for any horizontal venting.
White / grey fi lm
forms.
Sulphur from fuel is being
deposited on glass, logs
or combustion chamber
surfaces.
-
Clean the glass with a recommended gas fi replace
glass cleaner. DO NOT CLEAN GLASS WHEN HOT.
-
If deposits are not cleaned off regularly, the glass
may become permanently marked.
A
B
!
WARNING
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RAN OUT,
WITH THE GLASS DOOR OPEN OR REMOVED.
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
