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NAPCO VideoAlert.net System Frequently Asked Questions
What software do I need to view live video on a Mobile phone or PDA?
Video Alert has built in support for WML and HTML on mobile devices. Any "data" enabled wireless device request is
automatically re-directed to the proper login page. Some PDA's (ie. Blackberry) require that Javascript and Image dis-
play be enabled.
No additional software or applets are needed.
Can I set up the Gateway to function as an off-premises Digital Video Recorder to record full time video?
No, the system is not set up for full time recording. It is designed to send 30 second video clips to the VideoAlert.net
server that are the result of triggered events that are transmitted by an event such as an alarm, the opening of a pro-
tected door, disarming of the system, etc.. If the server receives an inordinate volume of video streamed to an account,
it will automatically suspend the account for 24 hours and generate an email to the Dealer, informing them of the sus-
pension. After 24 hours, the account will automatically be re-enabled.
I have a wireless router connected to my broadband modem. How can I keep my network settings after the G-
BOX is installed?
After the installation is completed, the G-BOX becomes your "primary" router. You can connect any PC or device on a
unused G-Box port (including your VoIP adapter). Remember: a second router is NOT required to share your internet
connection.
Advanced user note on avoiding IP conflicts: The G-BOX is factory configured IP is 192.168.8.1 and provides DHCP
server service on the range of 192.168.8.201, 192.168.8.20x and up.
Do I still need a router to share my internet connection after the ViP-Gateway and G-Box are installed?
After the installation is completed, the G-BOX becomes your "primary" router, you can connect any PC or devices on a
unused G-BOX port (including your VoIP adapter). If more ports are required, a "network switcher" can be installed on
any port for expansion.
After installing the G-BOX and the VIP-Gateway I lost my internet connection. Why?
Verify that your connection is indeed an ALWAYS ON service (ie. Cable ISP), then "power cycle" all your devices in-
cluding your PC(s).
If your internet connection is provided by a DSL service, verify with your ISP that your connection is initiated by the
modem and not your PC or an existing router, if that is case, refer to “bridge mode” below.
My DSL modem is connected directly to my PC and must initiate the connection from the PC (PPPoE), how do I
setup the G-BOX to do this automatically?
First, locate your PPPoE User Id and Password, and then refer to “bridge mode” in the next question to allow the G-
BOX to this automatically initiate this connection for you. The G-BOX will also function as a router (share your internet
connection among all the Pc's) and maintain your DSL connection Always ON.
My modem and router are integrated into one unit, how do I install the VIP-Gateway and the G-BOX?
If the modem/router combo has a DMZ port or connection, connect the G-BOX to the DMZ port, then follow the installa-
tion instructions.
In some cases the modem/router "combo" has to be setup in "
bridge mode
". In this mode the G-BOX will provide all
the "routing services" and PPPoE (if required). Bridge mode, otherwise known as “pass through” will allow the modem/
router device to function as a modem and all routing functions will be performed by the G-BOX. Most of the modem/
router combos configuration are accessed via the web browser, just point your browser to the modem/router address
(note: a user/password maybe required), for example (some popular manufacturers and or models):
Linksys (most models):
http://192.168.1.1
Westell:
http://dslrouter
or http://192.168.1.1
2Wire:
http://homeportal
or
http://192.168.0.1
BritePort:
http://192.168.1.1
A network configuration option is available. Make sure you follow the instructions and power cycle or reset the device if
necessary
