26
GEM
-
TOUCH
K Style
Keypad Operating Guide
S Y S T EM T R O UB L E E R R O R CO D E S
Your NAPCO security system is capable of detecting a variety of troubles that may affect system performance. In the unlikely
event that a problem should occur, the System Trouble icon will flash (shown at right) and the keypad Window will display one
or more of the following error codes. If the problem is related to a specific zone or device, the corresponding number will also
be indicated. Below is a list of the most common troubles along with the necessary corrective action, if any. If a message
appears that is not listed, call your security professional for service. The keypad can be silenced and the display can be
cleared by tap/holding
-
down
Reset
, entering your User Code and tapping
Enter
. The system can then be armed and
disarmed as usual.
Note:
If you cannot clear a system trouble yourself, call your installing company as soon as possible.
E01 AC
--
Power Failure
This trouble will occur if AC power is
not present. Make sure system
transformer is plugged into AC recep-
tacle and check the circuit breaker,
otherwise call installing company for
service.
E02
--
Low Battery
If there has been a recent power fail-
ure, the battery may be partially de-
pleted and must be recharged by the
control panel. The control panel per-
forms an automatic test of the battery
every 24 hours, at which time the
trouble will clear if the battery has
been recharged. If the trouble does
not go away in 24 hours, call in-
stalling company for service.
E03
--
Communication Failure
The system was not able to report to
the central station. If this is due to a
temporary interruption in the tele-
phone service, the trouble can be
cleared when the service is restored
by performing a Digital Dialer Test:
1.
While disarmed, tap/hold
-
down
Menu
.
2.
Enter your User Code and tap
Enter
.
3.
Tap
Up
or
Down
until
Digital
Dialer Test
is highlighted.
4.
Tap
Enter
to send a test code to
the central station.
If the test is not successful, "
E
-
03
"
will display, indicating a communi-
cation failure. Call installing com-
pany for service.
E04
-
NN
--
Wireless Transmitter Su-
pervisory Failure
A problem has been detected with a
wireless transmitter. Call installing
company for service.
E06
-
NN
--
Receiver Response Failure
Call installing company for service.
E09
-
00
--
System Cold Start
For installer use only. (This indica-
tion always appears when a system
"Cold Start" is performed. "Cold
Starting" the control panel resets it
back to its original "default" condition,
i.e. the state it was in when it left the
factory).
