December 2008
Document #: 720002-0000R
19
7 Service & Support
7.1 Returning Printers back to Nanoptix for Repairs (RMA)
•
Send repair approval request to Nanoptix Inc. which should include:
-
Printer Model Number
-
Printer Serial Number
-
Brief problem description
•
Ship defective products to Nanoptix Inc.
•
Ensure that each package being sent is identified by the specified RMA Number
NOTE:
A blank ticket or a piece of paper must be placed between thermal print
head and roller during shipping and storage.
United States of America
Canada and International
RMA
#
XXXXXX RMA
#
XXXXXX
Nanoptix
Inc.
Nanoptix
Inc.
C/o
Brunswick
Brokers
699
Champlain
Street
48
Customs
Loop
Dieppe,
New
Brunswick
Houlton,
Maine
E1A
1P6
04730
Canada
United States of America
NOTE:
It is imperative that every package clearly identified by an RMA number.
7.2 Technical Support Contact Information
Service Department
Nanoptix Inc.
699 Champlain Street
Dieppe, New Brunswick
E1A 1P6
Canada
Telephone: 506-384-3388
Fax:
506-384-3588
E-mail:
Web site:
http://www.nanoptix.com
