Nanoleaf 867625, User Manual

Page: 23 / 27

23
Problems & Solutions
Nanoleaf Shapes – User Manual
See
Soft Reset on page 21.
Common
Solutions (2
/
3)
Problems & Solutions
“I am not able to pair my Shapes.”
“I don’t see my Shapes in the App for setup.”
Check your Router Settings
Wi-Fi Troubleshooting (1
/
2)
Try a Soft Reset
Are you connected to a 2.4 GHz network? 5 GHz networks are not supported.
Ensure multicast, IGMP, UPnP (if available) are enabled on your router settings.
Make sure your mobile device Wi-Fi is on.
Move your mobile device closer to your panels.
Toggle the Wi-Fi on your mobile device off, then on.
Try a Hard Reset.
Plug your PSU into power. The Power button on the Controller will light up after 1 minute.
1.
2.
a.
b.
c.
d.
A
A
B
Try a Hard Reset
See
Hard Reset on page 21.
C
If Power button is Solid White
Your Shapes are ready to connect to your network. Check for and try the following: