nama SJ200, Manual

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TROUBLESHOOTING
Please check the following troubleshooting items before contacting
customer service. Please contact us at support@namawell.com for
any questions or issues you may have while using this product.
01. WHEN YOU TURN THE PRODUCT ON TO START JUICING, YOU MAY HEAR A “CLICKING”
SOUND.
• The drive shaft of the motor is spring-loaded and the “clicking” sound you hear is the drive
shaft connecting properly into the auger and is not a sign of malfunction.
02. THE PRODUCT WILL NOT OPERATE WITH THE BASE ONLY.
• Make sure the chamber set is assembled properly and is properly sitting on the base. Ensure
the product is unplugged before assembling or disassembling it.
03. THE PRODUCT DOES NOT TURN ON OR WORK WHEN CONTROL KNOB IS IN ON POSITION.
• Check if the power cord is properly plugged into the base and electrical outlet. If the power cord
is correctly plugged in, try plugging power cord into a different electrical outlet.
• The motor base may stop operating if the motor gets too hot after prolonged use for 30 minutes
or longer. It will resume normal operation once the motor base cools down.
• Check if the hopper is connected properly to the chamber. If the hopper is not correctly
connected to the chamber, the product will not operate properly. Ensure the product is
assembled properly according to the assembly instructions on pages 08-11 of this user manual.
• Check to make sure the chamber set is sitting correctly on the base and the hopper lid is properly
attached and completely closed. The product has safety sensors in place to prevent the unit
from turning on if not assembled correctly or if the hopper lid is open.
04. THE PRODUCT SUDDENLY STOPS RUNNING.
• Check to see if the hopper lid has opened during operation, because the safety sensors will stop
the machine if the hopper lid is open.
• Check the hopper if it is overloaded above the maximum fill line or if any of the ingredients are
too big or stuck together preventing the processing blade or auger from turning. Sometimes,
the processing blade may get jammed on hard ingredients like carrots, beets or nuts. Activate
the reverse feature by turning the control knob to REV for at least 5 seconds and then back to
ON. Activating the reverse feature may have to be repeated 3-4 times to remove the jam.
05. THERE ARE CRACKS ON THE AUGER AND SCRATCH MARKS ON THE UPPER PART OF
THE AUGER.
• In addition to the straight molding marks on the top and sides of the auger, there are curved
marks that were created while it was being molded. These marks are normal and they have no
impact on your use of the auger.
06. IF JUICE LEAKS THROUGH THE PULP OUTLET IMMEDIATELY UPON INSERTING
INGREDIENTS.
• Sometimes a little juice may come out of the pulp outlet depending on the ingredient being juiced.
This may be the result of ingredient characteristics and not a product defect. The leakage should
SJ200_NAMA_MANUAL_Tri-lingual_FINAL_UPDATED_06_04_21.indd 21 6/3/21 11:25 PM