Customer Service Policy
Returned Merchandise Authorization (RMA)
All products returned to Mylex for warranty service or for other reasons must be assigned
an RMA number before shipment to Mylex. The RMA number may be obtained by
contacting Mylex's Technical Support Department. Any product received without an
RMA number will be returned to the shipper unopened.
Important Note: Only the company (or individual) that purchased the product directly
from Mylex may obtain an RMA number. If the Mylex product was purchased from a
reseller or distributor, you must contact that company for service.
The following rules/procedures apply to all RMAs:
1)
The product must be returned in original packaging or other suitable materials.
2)
Each returned unit will be inspected for damage or other irregularities. It a unit is
shown to be modified, the customer will be notified before any action is taken.
3)
Mylex will not be responsible for non-Mylex products shipped with an RMA unit.
This
includes memory, math co-processors and other internal and external
peripherals.
Products must be shipped to Mylex with freight paid. Upon completion of service, Mylex
will ship the product back UPS Ground or similar service, at no charge, unless prior
arrangements have been made.
Customer Service
End users are required to contact their suppliers.
Mylex Technical Support is available 8:00 a.m. to 5:00 p.m. Pacific Standard Time,
Monday through Friday except holidays. Contact Mylex Technical Support by voice at
(510) 796-6100 or by fax at (510) 745-7715. You can also contact Technical Support
through their e-mail service at [email protected].
Manual No. 771924-D03, Mar. 1995
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