13. SERVICE POLICY
In the event of you needing to contact the MX Group
Customer Service Department, the following
procedure should be followed:
1. Before telephoning on 0845 505 2211 the MX Group
Customer Service Department you should ensure
you have the model number (printed on the valve),
the date and proof of purchase, your contact details
and the postcode where the unit is installed.
2. The MX Group Customer Service Department will
be able to tell you whether the fault can be simply
rectified by the provision of a replacement part.
14. SPARE PARTS
In the event that parts or maintenance is needed
outside the guarantee MX will endeavour to help
with this. Spare parts codes are given in the fitting
instructions. By calling the Customer Service
Department on 0845 505 2211 with the part
number, they will be able to quote you to supply
these parts, usually via our spares distributor.
