12. THE MARLETON CROSS LTD (MX GROUP) - 3 YEAR GUARANTEE
Marleton Cross Limited and its subsidiaries (“MX Group”) hope
you are satisfied with your purchase and in the unlikely event that
you encounter a problem which is caused exclusively by MX Group
manufactured mixer valve component (the “component”) we will
take responsibility on the terms set out here.
We guarantee this component, in the following terms, for a period
of 3 years, from the date of delivery, against mechanical defects
arising from faulty materials or from poor workmanship, providing
the component has been:
• installed in accordance with the fitting instructions (oral or
written), technical information supplied and/or associated
advertising; and
• used strictly in accordance with all our instructions (oral or
written), associated advertising and technical data (including
component information and specification sheets) current at the
time of purchase and good working practice.
MX Group at their discretion undertake to repair or replace without
charge, provided the component has been properly installed,
maintained and operated in accordance with the operating
instructions.
This component must not be modified, repaired or taken apart
except by a person authorised by MX Group.
What is not covered by this guarantee:
1. Any component found to be defective during this period, as the
result of misuse or damage, or the effects of scaling, will not be
covered by this guarantee.
2. Breakdown due to:
• Use other than domestic use by you or your resident family
• Wilful act or neglect
• Any malfunction resulting from the incorrect use or quality of
water or incorrect setting of controls; and
• Faulty installation.
3. Repair costs for damage caused by foreign objects of
substances or the inappropriate use of jointing compounds or
blow torches.
4. Total loss of the component due to non-availability of parts or
other reason, (MX Group will maintain stocks of spare parts for
repair for at least 5 years from end of component line to cover
this guarantee).
5. Compensations for loss of use of the component or
consequential loss of any kind.
6. Call out charges where no fault has been found with the
appliance.
7. The cost of repair or replacement of pressure relief devices,
showerheads, hoses, riser rails and/or wall bracket, tiles,
cubicles or any other parts installed at the same time.
8. The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising there from, including
the cost of repairing damage, breakdown, malfunction caused
by corrosion, furring, pipe scaling, limescale, system debris or
frost.
9. Units purchased and installed other than in the United Kingdom.
Limitations
1. This guarantee lasts for a single continuous period of 3 years
from the date of delivery by MX Group to you the customer.
2. This guarantee is personal to the original purchaser of the
component and is not transferable.
3. Original proof of purchase(s) must be shown for any claim
under this guarantee.
4. This guarantee does not cover any components that have been
modified, altered or transformed in any way.
5. This guarantee applies to an original installation in accordance
to our fitting instructions and does not cover previously installed
components (showroom displays etc) or components that have
been moved from their original installation position for any
reason.
6. This guarantee applies only to manufacturing or material
defects. It does not apply to normal wear and tear, accidental
damage, inappropriate use (including inappropriate cleaning) or
other events outside the manufacturer’s control.
7. This guarantee applies only to the component itself and any
liability on behalf of MX Group is limited to the cost of the
component.
8. If a component is deemed to be of faulty manufacture MX Group
will at their discretion replace or repair the component. Any
related consequential loss or damage is excluded.
9. No claim will be accepted if a component is installed with a fault
(ours or otherwise) that would have been clearly evident before
installation.
10. We make no representations, and exclude any and all liability,
in respect of any third party products or services supplied by
way of extensions to this guarantee.
Liability
1. Except as required or agreed by us, you will not in any
circumstances return any of the component to us, and where
the property in any of the goods returned to us has passed to
you, they will nevertheless remain your property and at your risk
unless we have agreed otherwise in writing before their return.
2. Except as stated above, we will not be liable for any direct,
consequential or other loss, damage or injury suffered or
incurred by you, and you will indemnify us fully against any
claims made by third parties, in respect of the goods or
otherwise arising from the contract.
3. Nothing contained in the contract will be treated as excluding or
restricting any liability on our part for death or personal injury
resulting from our negligence.
4. Except as stated above, and to the fullest extent permitted by
law, all conditions, warranties and representations, whether
express or implied, statutory or otherwise in relation to the
component (other than such as relate to title to the component)
are excluded.
5. You acknowledge that our prices for the goods reflect these
Terms and Conditions, and accordingly that you accept the
above limitations on and exclusions of liability in exchange for
those prices.
6. When providing information to MX Group you understand
that you are doing this subject to our terms and other policies
(including data protection) we have in place from time to time,
copies of which are available on our website www.mx-group.
com or on request as per MX Group contact details given herein.
7. This guarantee does not affect your statutory rights.
