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User’s Guide Rockhopper 3 Extreme

CHAPTER 7 : TROUBLESHOOTING

122

AP-75198– Rev. 1.2

7 TROUBLESHOOTING

7.1 Introduction.............................................................................................................123

7.2 Failures and malfunctions of the printer ..............................................................123

7.3 Error messages ......................................................................................................129

7.3.1 Status messages ...............................................................................................129

7.3.2 Message type error display and solutions .........................................................130

7.3.3 Data error display and solutions ........................................................................131

7.3.4 Command error display and solutions ...............................................................132

7.3.5 Error requiring a restart .....................................................................................133

7.4 When media jams occur.........................................................................................134

7.4.1 How to remove a piece of media (cut media) ....................................................134

7.4.2 How to remove a piece of media (roll media) ....................................................134

7.5 Emergency capping procedure .............................................................................135

Summary of Contents for Rockhopper 3 Extreme

Page 1: ...User s Guide Rockhopper 3 Extreme For Maintenance Kits Spares Service and Support Call 44 0 1628 588755 E mail support colourgen com ...

Page 2: ...User s Guide Rockhopper 3 Extreme 2 AP 75198 Rev 1 2 ...

Page 3: ...ers In consideration of the furnishing of the information contained in this document the party to whom it is given assumes its custody and control and agrees to the following The information herein contained is given in confidence and any part thereof shall not be copied or reproduced without written consent of Mutoh Belgium nv This document or the contents herein under no circumstances shall be u...

Page 4: ...User s Guide Rockhopper 3 Extreme 4 AP 75198 Rev 1 2 ...

Page 5: ...23 3 Basics 25 3 1 Powering on cycle 26 3 2 Powering OFF cycle 27 3 3 Loading media 28 3 4 Replacing ink cassettes 30 3 5 Replacing cutting blade 32 3 6 Replacing the waste bottle 33 3 7 Transfer and transportation 34 4 Periodical maintenance 37 4 1 Done by end user 38 4 2 Done by authorised Mutoh technician 49 5 Preparations before printing 51 5 1 Using media 52 5 2 Testprinting 55 5 3 Set the co...

Page 6: ...nel during printing 76 6 4 Operation panel after printing 79 6 5 Menu overview 1 7 7 7 81 7 Troubleshooting 122 7 1 Introduction 123 7 2 Failures and malfunctions of the printer 123 7 3 Error messages 129 7 4 When media jams occur 134 7 5 Emergency capping procedure 135 ...

Page 7: ...g inks and waste 9 1 4 Warning Cautions and notes 10 1 5 Safety Instructions 10 1 6 Warning labels 12 1 6 1 Handling the warning labels 12 1 6 2 Locations and types of warning labels 12 1 6 2 1 Location and types of warning labels on front part 12 1 6 2 2 Location and types of warning labels on back part 15 1 6 2 3 Labels in function of transportation 15 ...

Page 8: ...product is designed and manufactured with high quality materials and components which can be recycled and reused When this crossed out wheeled bin symbol is attached to a product it means the product is covered by the European Directive 2002 96 EC WEEE regulation Please inform yourself about the local separate collection system for electrical and electronic products Please act according to local r...

Page 9: ...ironmental information carefully All safety data sheets are periodically updated These sheets and their translations can be found on www mutoh eu Products Downloads extra msds Only use original manufacturer s ink and appropriate cleaning liquid Before installing an ink holder shake it gently Doing so will preserve print quality When ink is moved from a cold place to a warm place keep the ink for t...

Page 10: ...below when handling the power cable Do not cut or modify the cable Do not put heavy objects on the cable Do not bend twist knot or pull the cable Do not wire the cable near equipment that generates heat Do not use the cable with any other electrical device Do not handle the cable with wet hands Be aware of all caution and warning labels to avoid potentially hazardous situations To prevent fire or ...

Page 11: ...e from the outlet before cleaning the machine Use a damp cloth to clean the machine Do not use thinner benzene alcohol or other active agents Doing so may result in damage or paint peeling from the casing Do not bend or pull the waste fluid tube Doing so may cause waste fluid to leak out and malfunction of the product Do not tilt the machine place it against a wall or turn it upside down Doing so ...

Page 12: ...note the following when handling the labels Notes Make sure that all labels can be recognized If text or illustrations cannot be seen clearly either clean or replace the label When cleaning labels use a cloth with water or neutral detergent Do not use a solvent or gasoline If a warning label is damaged lost or cannot be recognized replace the label When replacing warning labels contact your local ...

Page 13: ...User s Guide Rockhopper 3 Extreme CHAPTER 1 SAFETY INSTRUCTIONS 13 AP 75198 Rev 1 2 N Type 1 2 3 4 5 ...

Page 14: ...User s Guide Rockhopper 3 Extreme CHAPTER 1 SAFETY INSTRUCTIONS 14 AP 75198 Rev 1 2 6 7 8 9 ...

Page 15: ...ng l a be l son ba ckpa r t N Type 1 CAUTION THIS UNIT HAS TWO POWER SUPPLY CORDS WHEN WINDING UNIT IS PROVIDED TO REDUCE THE RISK OF ELECTIRACL SHOCK DISCONNECT ALL POWER SUPPLY CORDS BEFORE SERVICING 2 1 6 2 3 La be l si n funct i on of t r a ns por t a t i on N Description 1 BEFORE powering on printer REMOVE dummy cartridges ...

Page 16: ...User s Guide Rockhopper 3 Extreme CHAPTER 1 SAFETY INSTRUCTIONS 16 AP 75198 Rev 1 2 ...

Page 17: ... OVERVIEW 17 AP 75198 Rev 1 2 2 PRODUCT OVERVIEW 2 1 Printer 18 2 1 1 Front 18 2 1 2 Rear 19 2 2 Operation panel 20 2 2 1 1 Keys 20 2 2 1 2 LCD and LED s 21 2 3 Heater system 22 2 4 Installation environment 23 2 4 1 Environment 23 2 4 2 Working space 24 ...

Page 18: ...e the cover to perform following operations Media setting and replacement Cutter blade replacement Cleaning the cleaning wiper 3 Carriage Drives and holds the print heads 4 Operation panel To control the printer 5 Ink compartment cover Covers the ink compartment 6 Stand Carries the main body 7 Waste bottle assembly Collects the waste fluid 8 Winder Rolls up the roll media 9 Front tension system Ke...

Page 19: ...CT OVERVIEW 19 AP 75198 Rev 1 2 2 1 2 Rear N Connection 1 Ethernet connector 2 Card reader slot 3 SmartChip label 4 HardDisk bracket cover 5 Centronics connector 6 Foot switch connector 7 Power inlet 8 Environmental label 9 DB 25 connector 10 ID label ...

Page 20: ...F4 key Executes the function assigned to F4 Executes the function assigned to F4 6 MENU key Changes the LCD monitor display to the setup menu status Changes the menu in reverse order 7 MENU key Changes the LCD monitor display to setup menu status Changes the menu in forward order 8 ENTER key Displays the print mode currently set Determines the new parameter value and changes the LCD monitor displa...

Page 21: ...data OFF The printer is waiting to receive print data 14 MEDIA SET lamp Orange ON The pressure roller is in the release position Media has not been loaded OFF The pressure roller is in the secured position The media has not been loaded 15 ROLL lamp Orange ON The media type is set to roll media OFF The media type is set to sheet media 16 SHEET lamp Orange ON The media type is set to sheet media OFF...

Page 22: ... The post fixer finalizes the fixation process and helps to make the prints touch dry Dryer Heater D 20 50 C The dryer completes the drying for compatibility with the take up in combination with higher output speeds Stickiness of printed banner materials is improved There have been a number of requests from the field asking the heaters to be on by default for a few user settings This has now been ...

Page 23: ...and dusty areas Humidity may result in electrical shock or fire 2 4 1 Environment Area 65 model 12 7m 144ft or larger Frontage of 4 7m 15 7ft or greater 90 model 14 3m 162ft or larger Frontage of 5 3m 17 7ft or greater Floor loading capability 2940Pa 300kg m or more 65 90 Electrical Voltage AC 100 120V AC 220 240V AC 100 120V AC 220 240V Frequency 60 50Hz 60 50Hz Capacity AC100V 120V 12 A AC220V 2...

Page 24: ...temperature and humidity are expected even though the condition is within the range written above Places where direct sunlight or excessive lighting are expected Places where air conditioners blow directly MUTOH recommends that the printer should be installed where air conditioning can be adjusted easily 2 4 2 Working space Install the product on a flat surface that fulfils the following condition...

Page 25: ... media 28 3 4 Replacing ink cassettes 30 3 4 1 Ink cassette behaviour 30 3 4 2 Types 31 3 4 3 Replacement procedure 31 3 5 Replacing cutting blade 32 3 5 1 Replacement time 32 3 5 2 Replacement procedure 32 3 6 Replacing the waste bottle 33 3 6 1 Replacement Time 33 3 6 2 Replacement Procedures 33 3 7 Transfer and transportation 34 3 7 1 Transferring the printer 34 3 7 2 Transporting the printer 3...

Page 26: ...anel will light green Step 2 The printer will ask if you want to clean the wipers When it is the first start up in a few hours it is highly recommended to press YES F2 and to clean the wipers with Mutoh Mild cleaning in order to remove all ink and to make the wipers more elastic Step 3 Press the ENTER key when you have done The carriage will cap in again Step 4 After finishing the daily maintenanc...

Page 27: ...ozzles are present If not perform the necessary cleaning cycles 3 2 POWERING OFF CYCLE Power OFF the printer according to the procedure below Notes Please be sure to perform the necessary maintenance before powering OFF the machine All details can be found in chapter 4 Step 1 Verify the following regarding the operational condition of the printer There is no printing operation being performed The ...

Page 28: ...g sheet media Step 4 When no media is loaded and the pressure rollers are raised the following message will be displayed the pressure rollers are lowered the following message will be displayed Step 5 Open the front cover Step 6 Load a sheet of media at the right side of the printer Position the media next to the media setting position line of little holes in the media guide platform The maximum d...

Page 29: ... orientation F3 Width Media measurement sequence RIGHT LEFT TOP Media orientation Step 8 Close the front cover Step 9 Start media initialisation Menu Choice Description F2 Sheet Roll Select which kind of media is loaded F3 Lever Up Raise the pressure rollers if necessary F4 User 1 8 Select user profile 1 8 ENTER Start media initialization Step 10 Media will be measured according to the settings ma...

Page 30: ... cassette contains 220 or 440 ml of ink The amount of ink left in the cassette is monitored by the smart chip installed on the cassette During printing two ink related messages can be displayed Ink Near End message This message will be displayed when there is only 6 of ink left in the ink cassette The numbers between the marks correspond the near empty ink cassettes You can print until the Ink End...

Page 31: ... the Rockhopper 3 Extreme and for the latest price and part numbers 3 4 3 Replacement procedure Step 1 Remove the empty ink cassette s as shown on the screen Step 2 Dispose the used ink cassette by putting it in a plastic bag in accordance with local regulations or laws Step 3 Remove the new ink cassette out of its package Step 4 Insert the cassette in the appropriate slot according to the ink col...

Page 32: ...operation panel shows the normal status The MEDIA SET light on the operation panel goes off Step 2 Go to the H Unlock menu SetupMenu 5 7 and unlock the head Step 3 Open the front cover Step 4 While pressing the cutting blade holder tab rotate the cutting blade holder lever in the direction shown on the picture 2 Step 5 Take out the cutting blade 3 and insert the new cutter into the media cutting b...

Page 33: ...ocedures Follow the steps below to empty the waste bottle Step 1 Open the lid and remove the waste bottle Step 2 As soon as the waste bottle has been removed the following message appears Step 3 Pour the waste liquid in another bottle and dispose it according to the local regulations Step 4 Replace the waste bottle Step 5 Be sure to close the lid Step 6 Press the ENTER key to confirm that waste bo...

Page 34: ...ransport is not covered by the warranty Have two or more people to transport the printer 1 Before the transfer If you are using the stand follow the steps below to transfer the printer Step 1 Make sure the printer is powered OFF Step 2 Make sure the head is in the right edge position capping position Step 3 Disconnect the power cable and all other cables Step 4 The four adjusters are turned in the...

Page 35: ...he power cable Connecting the printer to your PC Step 3 Perform a nozzle check to check if the printer head has clogged Notes To perform the nozzle check refer to NozzleCheck Step 4 Perform a fine adjustment of image quality Notes To perform an adjustment of image quality refer to Alignment 3 7 2 Transporting the printer When you transport the printer the printer should be repacked in the original...

Page 36: ...User s Guide Rockhopper 3 Extreme CHAPTER 3 BASICS 36 AP 75198 Rev 1 2 ...

Page 37: ...bottom of heads 40 4 1 2 Every 2 weeks maintenance 41 4 1 2 1 Cleaning the wipers 41 4 1 3 Monthly maintenance 42 4 1 3 1 Replacing the wipers 42 4 1 3 2 Replacing the sponge in the spitting box 43 4 1 4 Every 6 months maintenance 44 4 1 4 1 Change upper sponge at back of the capping station 44 4 1 5 Cleaning 45 4 1 5 1 Cleaning the outer case 45 4 1 5 2 Cleaning the inside of the printer 46 4 1 5...

Page 38: ...pers weekly 2 Clean the edges of the caps in maintenance station 3 Clean the area around the caps 4 Clean around bottom of the heads 5 Replace spitting box sponge monthly 6 Change the wipers 7 Change absorbent behind maintenance station every 6 months Notes The machine starter kit delivered with the printer contains items to perform the periodical maintenance except for cleaning liquid If running ...

Page 39: ...p 1 Power ON the printer and go to the WiperClean Menu DON T press enter when in it This will cause the unlocking of the carriage Step 2 Clean the edges of the caps with the cleaning swab if necessary use some Eco solvent cleaning liquid Step 3 Clean the area around the caps with a polyknit wiper Step 4 Press the ENTER key in the active display WiperClean menu The head will cap in and be locked ...

Page 40: ... enter when in it This will cause the unlocking of the carriage Step 3 Slide the carriage into the left maintenance area Step 4 Clean the edges of the heads with a swab 1 wetted by eco solvent cleaning as shown on the image below Caution Make sure not to touch the nozzle plate This could lead to poorer print quality It is recommended to wear gloves 2 as shown on the picture below Step 5 Press the ...

Page 41: ... and go to the WiperClean Menu DON T press enter when in it This will cause the unlocking of the carriage Step 2 Clean the wipers 3 with a polyknit wiper 2 use some Eco solvent cleaning liquid to remove drops of ink Caution It is recommended to wear gloves as shown on the picture below Step 3 Press the ENTER key in the active display WiperClean menu The head will cap in and be locked ...

Page 42: ...th Eco Solvent Ultra Cleaning Liquid Step 5 Insert the moistened wiper with a pair of tweezers Be sure to insert the wiper correctly as shown below When standing in front of the machine Be sure that the wiper clicks in the wiper holder Step 6 Close the front cover and press the ENTER key The head will cap in Notes Be careful not to break the lips of the wiper arm while installing the wipers Do not...

Page 43: ... Step 2 The carriage moves to the waiting position for replacing the flushing sponge Step 3 Remove the old absorbents with tweezers See image below 1 Sponge KY 42889 2 Tweezers 3 Gloves Step 4 Install the new absorbents in the flushing box Notes Make sure that the 2 holes are on the right side of the flushing box and that the pins of the black box are in the holes of the absorbent 1 Two holes 2 Pi...

Page 44: ...e WiperClean menu and DON T press enter when in it Going to the WiperClean menu will unlock the head Step 2 Remove the two screws fixing the sponge 1 1 Screws fixing the sponge 1 Step 3 Replace the sponge and tighten it again to the plate with the two screws 1 Capping sponge 2 Plate Step 4 Close the front cover and press the ENTER key in the active display WiperClean menu The head will cap in and ...

Page 45: ...r the printer OFF as soon as possible unplug the power cord and then contact your local MUTOH dealer Caution Be sure to power OFF the printer and unplug the power cable from the outlet before cleaning the printer Do not use thinner benzene alcohol or other active agents Doing so may result in damage or paint peeling from the casing Be careful not to spill water inside the printer Doing so may resu...

Page 46: ...r cleaning the inside of the printer Follow the steps below Step 1 Open the front cover 1 Front Cover Step 2 Use a soft brush to carefully clean away any dust or dirt on the pressure rollers Notes Do not blow off media dust inside the printer using an air dusting machine Doing so may cause noise to occur from inside the printer Step 3 Use a cloth soaked in cleaning liquid and squeezes it well wipe...

Page 47: ...osing the front cover Step 2 Refer to TestPrinting to perform nozzle check printing Step 3 Check if the print head referring to the diagram below Step 4 Check the printer is in the main screen Step 5 Press the F2 key on the operation panel I The printer enters the cleaning menu Step 6 Press the F2 key on the operation panel to change the parameters Key Parameter Description F2 Small Small cleaning...

Page 48: ...ly stabilized condition improving print quality considerably Step 9 Perform a nozzle check again and check the print head Notes When there are still some missing nozzles after some cleanings it could be possible that the ink cycle is not completely airtight To solve this moist the sides of the caps and perform a new cleaning Moistening the caps can be done by unlocking the head with the TubingFlus...

Page 49: ... Frequency 1 Changing the dampers Every 6 months 2 Changing the spitting box tube L connection 3 Applying grease on the head up down cams when needed 4 Applying grease on the Y motor belt if needed 5 Applying grease on the roller path carriage if needed 6 Applying grease on the capping station cam and gears if needed 7 Removing dust in the fan area underneath the print platform 8 Changing the pump...

Page 50: ...User s Guide Rockhopper 3 Extreme CHAPTER 4 PERIODICAL MAINTENANCE 50 AP 75198 Rev 1 2 ...

Page 51: ... 5 1 3 Precaution on storing media 53 5 1 4 The printing area 54 5 2 Testprinting 55 5 2 1 Setup List 56 5 2 2 NozzleCheck 57 5 2 3 Alignment 58 5 2 4 Colour palette 59 5 2 5 Maintenance record 60 5 3 Set the correct distance adjust step 61 5 3 1 Basics about the step 61 5 3 2 How to determine and change the step 62 5 3 3 How to change the step on the fly 63 5 4 i Technology 64 5 5 Printing flow 6...

Page 52: ...low Mutoh s genuine media specification sheets Media compatibility For media Mutoh has a twofold approach In the first place Mutoh is permanently in contact with the leading media manufacturers to define and fine tune their media in combination with the Mutoh printers Secondly for the first time users or users who do not want to go through the hassle of searching testing and profiling media Mutoh ...

Page 53: ...vironment may cause media jams due to slippage or creases This also adversely affects the quality of printing Media has a printable side and a non printable side If you print on a not printable side blurring or slight touching may occur Do not touch the printable side of media Moisture or oil from hands affects the printing quality Do not leave the printer for a long time with media loaded The med...

Page 54: ...User s Guide Rockhopper 3 Extreme CHAPTER 5 PREPARATIONS BEFORE PRINTING 54 AP 75198 Rev 1 2 5 1 4 The printing area The printing area is shown below 1 R ol lm e d i a 2 Sh e e t m e d i a ...

Page 55: ... LCD Step 5 Select an item and press the appropriate key Setup items Parameters Description Test print 1 2 SetupPrint Performs setup printing NozzleCheck Performs nozzle check printing Alignment UniDir Performs accuracy adjustment printing in one direction Alignment BiDir Performs accuracy adjustment printing in two directions Test print 2 2 Palette printing Performs palette printing Maintenance s...

Page 56: ...User s Guide Rockhopper 3 Extreme CHAPTER 5 PREPARATIONS BEFORE PRINTING 56 AP 75198 Rev 1 2 5 2 1 Setup List Use this function to check the current status of the printer ...

Page 57: ... check if there is any clogging of nozzles missing dots or faint printing Notes If printing quality declines or if missing dots are evident after the NozzleCheck the print heads need to be cleaned Refer to Head cleaning to perform head cleaning After finishing the head cleaning wait for 10 minutes and perform the NozzleCheck again ...

Page 58: ...er and load media Step 2 Perform an accuracy adjustment printing for alignment according to TestPrinting When performing uni directional printing Alignment for the uni direction printing When performing bi directional printing Alignment for the bi direction printing Step 3 From Head A in the printing sample select a number in which the straight line appears with the least blur Step 4 Press either ...

Page 59: ...RINTING 59 AP 75198 Rev 1 2 5 2 4 Colour palette Use this function to compare the colour settings of the computer print colour of the printer This palette is printed in the mode you are currently working PrintMode settings We recommend printing the palette in 360x360 ...

Page 60: ...RATIONS BEFORE PRINTING 60 AP 75198 Rev 1 2 5 2 5 Maintenance record Use this function to check the life cycles of the printer parts Notes A part s life cycle is shown by the amount of the mark When a part s life cycle comes to an end the mark reduces ...

Page 61: ...isely next to each other which results in white bands between two print passes Therefore a function distance adjust or step is added to the menu to control this feed operation Refer to the table below for visual support UNDERFEED step between the print passes is too small which results in the passes to overlap each other OVERFEED step between the print passes is too large which results in the pass...

Page 62: ...INTING ROLL TO SHEET THAN WHEN PRINTING ROLL TO ROLL Step 3 Perform a NozzleCheck to be sure all nozzles are present If not perform the necessary cleanings Step 4 Set the step to 100 00 Step 5 Print the test pattern SetupMenu 1 7 TestPrint F3 Dist Check F2 Step 6 To evaluate the print you should look for gaps or overlaps between the different passes 1 4 The direction of the adjustment increase or ...

Page 63: ... is too small overlap visible between passes Step is too big gap visible between passes Step 8 Change the step if necessary Step 9 Print the test pattern again until no gap or overlap is visible anymore 5 3 3 How to change the step on the fly Step 1 Press while printing Step 2 Press or to change the step ...

Page 64: ...ave shaped look that will save you time and boost your output quality Difficult images will print smoother banding will be suppressed neutralized and you will have to spend less time fine tuning your printer to create great looking output Moreover when using wave tuned profiles you will be able to boost your printer s colour gamut as the i intelligent interweaving technology allows depositing more...

Page 65: ...pictures continuous tone data no s pe e dl os s 720x720 2 pass 4 pass 540x720 2 pass 4 pass 4 pass is a quality mode and will always use a tuned sign weave pattern even if picture is selected from the panel RIP Stitch Creates a fine print swath overlap Mildly improves print quality versus Off setting l ow e s t l e v e lof i nt e r w e a v i ng 720x720 2 pass 4 pass 540x720 2 pass 4 pass 4 pass da...

Page 66: ...the correct distance adjust SELECT IMAGE LOAD DEDICATED PROFILE AND RIP IMAGE Refer to profiles section on www mutoh be DECIDE WHICH WEAVING PATTERN SHOULD BE USED SIGN PICTURE Refer to chapter i technology PRINT IMAGE It is highly recommended to use one of the profiles Mutoh is making available on the website A lot of parameters are included The most important ones are Ink an colour management re...

Page 67: ...heater elements 73 6 2 3 1 Change the heater temperature 74 6 2 3 2 Change the fixer temperature 74 6 2 3 3 Change the post fixer temperature 74 6 2 3 4 Change the dryer temperature 74 6 2 3 5 Activate deactivate heaters 75 6 2 4 F4 Operating the pressure rollers 75 6 2 5 ENTER Print mode check 75 6 3 Operation panel during printing 76 6 3 1 When heaters are not ready 76 6 3 2 When heaters are rea...

Page 68: ...Distance adjustment menu 90 6 5 1 19 Sheet size menu 91 6 5 1 20 Top feed menu 91 6 5 1 21 Media cut menu 92 6 5 2 Setup Menu 2 7 93 6 5 2 1 Print mode menu 93 6 5 2 2 Condition menu 94 6 5 2 3 InterLace Setup menu 94 6 5 2 4 Printing direction menu 95 6 5 2 5 Repeat printing menu 95 6 5 2 6 Repeat times menu 95 6 5 2 7 Interval time menu 95 6 5 2 8 Head speed menu 96 6 5 2 9 Weaving menu i 96 6 5...

Page 69: ...10 SlantCheck Menu 108 6 5 4 11 RemPanel 109 6 5 4 12 File management setup menu 109 6 5 4 13 Write mode menu 110 6 5 4 14 Re print menu 111 6 5 4 15 File delete menu 111 6 5 4 16 Rename menu 112 6 5 4 17 Format menu 113 6 5 4 18 Initialize setup menu 114 6 5 5 Setup Menu 5 7 115 6 5 5 1 Data dump menu 115 6 5 5 2 Ink Manager Menu 115 6 5 5 3 Head Wash menu 116 6 5 5 4 Ink Load menu 116 6 5 5 5 In...

Page 70: ...ly set media type User 1 8 7 Right of 4th line Displays the approximate amount of remaining media in meter However the amount is displayed only when either Roll media 1 Roll media 2 or Roll media 3 is selected in the Roll media setting menu 30 m 6 1 2 Menu screen In the SetupMenu changes can be made to the printer settings The content displayed on the LCD monitor of the operation panel is as follo...

Page 71: ... e e n Press either or on the operation panel when the printer is in the main screen to go to menu screen 1 7 7 7 6 1 3 2 F r om m e nu s cr e e n t o m a i n s cr e e n To switch from a menu screen to the main screen following actions can be taken Press the CANCEL key on the operation panel Leave the printer for 3 minutes when the status is in the setting menu display or or leave the printer idle...

Page 72: ...ward follow the steps below Step 1 Verify the following regarding the condition of the printer I It is not currently printing Step 2 Press the F1 key of the operation panel I To shift to the Cut Feed menu Step 3 Press the F3 key or the F4 key on the operation panel I The product will perform following operations Setup items Key name Parameters Description Cut Feed F1 Cut Cut media F2 Dist Adj Set ...

Page 73: ...y name Parameters Description Cut Feed F1 ALL Head 1 Head 2 Clean ALL heads or head couple one or two F2 Little normal powerful Set the intensity of a cleaning Step 4 Press the ENTER key to start the requested cleaning 6 2 3 F3 Controlling the heater elements If you want to change or check the heater elements follow the steps below Step 1 Verify the following regarding the condition of the printer...

Page 74: ...he ENTER key to confirm the requested temperature change Press the CANCEL key to leave the menu without changing the heater settings 6 2 3 3 C h a ng et h epos t fi x e rt e m pe r a t ur e To change the temperature of the post fixer press the F3 key on the operation panel The display will mention the following Press the F2 key to decrease the temperature Press the F4 key to increase the temperatu...

Page 75: ...the F4 key on the operation panel I The printer works as follows Status of the printer Operation after the F4 key has been pressed The pressure rollers have been lowered The MEDIA SET lamp switches OFF The pressure rollers are lifted The MEDIA SET lamp will turn on orange The pressure rollers have been raised The MEDIA SET lamp switches ON orange The pressure rollers are lowered The MEDIA SET lamp...

Page 76: ...in order to reach the requested temperature Step 1 Press the F3 key to ENTER the HeaterStatus menu Step 2 Go to submenu 2 2 and press the F2 key to start the print 6 3 2 When heaters are ready When heaters are ready the printer will start printing While printing some actions can be taken 6 3 2 1 F 1 O n t h efl ys t e p a d j us t m e nt s In case of overlapped printing images or white lines on pr...

Page 77: ... Press the F1 key or the F2 key on the operation panel I The product will perform following operations Setup items Key name Parameters Description Cut Feed F1 ALL Pump 1 Pump 2 Clean ALL heads or head couple one pump 1 or two pump 2 F2 Little normal powerful Set the intensity of a cleaning Step 3 Press the ENTER key to start the requested cleaning 6 3 2 3 F 3 A d j us t h e a t e r s While printin...

Page 78: ...o cancel a print in this menu 2 Menu 2 4 and 3 4 T w o s i t ua t i onsa r epos s i bl e Length information is not provided with the job The printer cannot know progress and remaining time However size of the already printed area is shown Length information is provided the printer calculates progress and remaining time The correctness of this depends on the correctness of the provided information ...

Page 79: ...s set on the cut media menu If Take Up Roll has been set in the media detection setup menu When sheet media has been set Follow the steps below to cut the media Follow the steps below to cut the media Step 1 Make sure that the MEDIA SET lamp on the operation panel is OFF Step 2 Press the F1 key on the operation panel to shift to the cut and feed menu Step 3 Feed media to the desired position using...

Page 80: ... media This section explains how to cut the media manually When Manual is set in the media cut menu the media can be cut manually Cut the media according to the following procedure Step 1 Feed media to the desired position using the F3 and F4 key Step 2 Cut the roll media following the cutting groove ...

Page 81: ...s F1 PrintMode Set Print Mode details F2 Command F3 Layout Make layout settings F4 Function Make function settings F1 RollSetup Set roll details F2 Centro Set centronics communication mode F3 Network Set network details F1 Utility Make advanced utility settings F3 Initial Return parameters to factory default F1 DataDump For Authorized Mutoh technicians only F2 InkManager Set ink details F1 H Unloc...

Page 82: ...ts 7 8 Symbols Parameter 1 Parameter 2 Param 1 Ink Colour K Black C Cyan M Magenta Y Yellow W Cleaning Liquid Param 2 Ink Remaining 100 80 80 60 60 40 40 20 20 0 Wrong ink kind Cassette not present Wrong ink colour Chip not present on cassette Mode Indicated in the lower right corner ECO Eco Solvent Ultra CANCEL key shifts to the previous menu Notes TO DISPLAY THE INK STATUS MENU BE SURE TO USE TH...

Page 83: ...nt value Unit mm Changes the print head position and media feed amount by operating the following keys F1 key Feeds media forward F2 key Moves the print head to the left F3 key Feeds media backward F4 key Moves the print head to the right ENTER key Determines the setup values then returns to the previous hierarchical menu CANCEL key shifts to the previous hierarchy menu Refer to Setup menu Notes W...

Page 84: ...e status Maintenance status printing is performed Distance Adj Check Print distance adjustment check pattern Test print 1 2 2 2 CANCEL key shift to the previous hierarchy menu 6 5 1 4 M e d i a s e t up m e nu Perform various settings for media Setup items Parameters Description Media setting Type Sets the media type used for test printing Cut size To set the method for detecting the size of the m...

Page 85: ... items Parameters Description Types 1 2 User media 1 To set the type of media used for printing For setup values of printing operation eight settings of user media 1 8 can be set User media 2 User media 3 User media 4 Types 2 2 User media 5 User media 6 User media 7 User media 8 Type 1 2 2 2 CANCEL key to shift to the previous hierarchy menu ...

Page 86: ...nformation contact your local MUTOH dealer Setup items Parameters Description User media 1 8 1 3 InkDryTime In order to let the ink for the printing dry the time between the end of the print and the beginning of the next print is set HeadHeight Sets the distance head height between the print head and the media Stiffness Makes the setting on the stiffness of the media to be used Thickness Makes the...

Page 87: ...ia thickness Setup items Parameters Description HeadHeight Low When using media with a thickness of 80µm to 300µm Middle When using media with a thickness of 300µm to 700µm High When using media with a thickness of 700µm to 1000µm 1 µm 0 001 mm Notes Set the height of the head in relation to the thickness of the media If the setting is set to High and the print is created on thin media good qualit...

Page 88: ...ms Parameters Description Heater OFF 50 C Change heater temperature by operating the following keys F2 key to increase the setup value F4 key to decrease the setup value ENTER key to confirm the setup value CANCEL key to cancel the setup value Notes The default setting for the heater is set to 50 C The function of the heater A Warming the transfer paper before entering the pressure rollers The pre...

Page 89: ...Setup items Parameters Description Drier OFF 50 C Change drier temperature by operating the following keys F2 key to increase the setup value F4 key to decrease the setup value ENTER key to confirm the setup value CANCEL key to cancel the setup value Notes The default setting for the drier is set to 50 C The function of the drier D Heating the printed transfer paper evaporates the water fast enoug...

Page 90: ...n with a width of 0 02 in steps of 0 01 is printed around the centre of the correction value currently set CANCEL key Shifts to the previous hierarchy menu 6 5 1 17 C h a ng em e nu Change the distance adjustment value Setup items Parameters Description Change 90 00 100 00 110 00 Changes the media feed compensation value by operating the following keys F2 key to increase the setup value F4 key to ...

Page 91: ...size media After setting shift to the previous hierarchy menu Notes When using sheet media other than recommended media set to blank form vertical or blank form horizontal The following size of sheet media can be set ISO series A0 A1 A2 A3 A4 JIS series B1 B2 B3 B4 ARCH series A B C D 6 5 1 20 T op fe e dm e nu Set the amount of media to be fed when printing begins Make this setting when using rol...

Page 92: ...rinting When Auto is selected proceed to the Shortest Cut Length menu If Manual or Off has been selected the screen changes to the menu of the previous hierarchy Notes For the situations shown below the media cut settings are always changed to Off regardless the previous settings When Take up system or Roll up roll off system is set for the media detection settings Media detection menu When using ...

Page 93: ...intMode Setup items Parameters Description Printing mode 1 4 1 2 Condition To set printing quality Direction To set print head moving direction for printing HeadSet To set which heads are used for printing RepeatPrn To set the head speed Printing mode 1 4 2 2 HeadSpeed To make settings for the repeat print Weaving To set which weaving pattern should be used for printing ScanWidth To specify the ca...

Page 94: ...pi 1440 720 dpi Condition 3 5 720 1440 dpi Diagonal 1440 dpi 1440 1440 dpi 2160 1080 dpi Condition 4 5 1080 2160 dpi Diagonal 2160 dpi 2880 1440 dpi 1440 2880 dpi Condition 5 5 Diagonal 2880 dpi Condition 1 5 5 5 CANCEL key To shift to the previous hierarchy menu 6 5 2 3 Int e r La ceSe t up m e nu To set the over printing method interlace method for printing Setup items Parameters Description Int...

Page 95: ...t print CANCEL key To shift to the previous hierarchy menu 6 5 2 6 R e pe a t t i m e sm e nu Set the number of repeats per line of printing Setup items Parameters Description Times Once to 99 times To change repeat times by operating the following keys F2 key to increase the setup value F4 key to decrease the setup value ENTER key to confirm the setup value CANCEL key to cancel the setup value 6 ...

Page 96: ...g and various types of banding By switching ON one of the weave patterns you will give the traditional rectangular print swaths a wave shaped look that will save you time and boost your output quality Difficult images will print smoother banding will be suppressed neutralized and you will have to spend less time fine tuning your printer to create great looking output Moreover when using wave tuned...

Page 97: ... continuous tone data no s pe e dl os s 720x720 2 pass 4 pass 540x720 2 pass 4 pass 4 pass is a quality mode and will always use a tuned sign weave pattern even if picture is selected from the panel RIP Stitch Creates a fine print swath overlap Mildly improves print quality versus Off setting l ow e s t l e v e lof i nt e r w e a v i ng 720x720 2 pass 4 pass 540x720 2 pass 4 pass 4 pass data will ...

Page 98: ...ort MediaWidth Carriage moves over the media Depending on MediaWidth FullWidth Carriage moves over the full width Long 6 5 2 11 C om m a nds e t up m e nu Perform various settings for printer commands Setup items Parameters Description Command setup 1 2 Step To set the units for amount of movement for printing Resolution Makes settings for image resolution while printing with image data OnlineTime...

Page 99: ...se note that some software packages use the step per mm terminology in which case a program step of 0 025 mm corresponds with 40 steps per mm and a program step of 0 010 mm with 100 steps per mm 6 5 2 13 Im a g er e s ol ut i on m e nu Set resolution for image data for printing Setup items Parameters Description Image resolution 1 2 360dpi Makes settings for image resolution while printing with im...

Page 100: ... to decrease the setup value ENTER key to confirm the setup value CANCEL key to cancel the setup value 6 5 2 15 La y out s e t up m e nu Make various settings on layout function Notes The layout function automatically determines the size of printing data sent from the computer and then determines the amount of roll media required without wasting media If sheet media has been loaded the layout func...

Page 101: ...t up m e nu Perform various settings for processing of printing data Setup items Parameters Description Function setup CMY K Makes settings for printing method to present black Scale Sets the enlargement and reduction ratios for printing data Mirror To draw reversed printing data CANCEL key Shifts to the previous hierarchy menu 6 5 2 19 C M Y K m e nu Replace CMY values with K black Setup items Pa...

Page 102: ...revious hierarchy menu 6 5 3 2 R ol lm e d i a l e ng t h m e nu Set media roll length Setup items Parameters Description Roll media 1 4 1 m to 30 m to 99 m To change roll media length by operating the following keys F2 key to increase the setup value F4 key to decrease the setup value ENTER key to confirm the setup value CANCEL key to cancel the setup value 6 5 3 3 C e nt r oni csm e nu Set commu...

Page 103: ...dress of the product Subnet mask To set the subnet mask of the product Gateway To set the IP address of the connected gateway Network CANCEL key To shift to the previous hierarchy menu 6 5 3 5 IP a d d r e s sm e nu Set the IP address of the product Setup items Parameters Description IP address 000 000 000 000 223 255 255 254 Use the following keys to change the IP address F1 key Moves one digit t...

Page 104: ... key Sets the setting value and moves the screen to the menu of the previous hierarchy CANCEL key Cancels the setting value and moves the screen to the menu of the previous hierarchy Refer to Network setting menu 6 5 3 7 G a t e w a ym e nu The product sets the IP address of the connected gateway Setup items Parameters Description Gateway 000 000 000 000 223 255 255 254 Use the following keys to c...

Page 105: ... and Wipe To wipe while printing to take care of possible condensation on the print head nozzle plate SmartTop The ideal temperature of the media is near to the preheater This area of paper is fed before a print starts to obtain perfect quality Auto Cleaning Performs cleaning cycle while printer is idle at the set temperature Cap Cycle To perform auto tubing flush when printer is idle Utility 3 4 ...

Page 106: ...ght loaded RollFeed Should be selected when using the winding system and media is centre loaded CANCEL key to shift to the previous hierarchy menu Notes When setting Take up Mechanism on the Media Detection menu the following limits are applied to the operation of the product For initial media only the media width is detected Under normal conditions media cannot be sent backward The media cannot b...

Page 107: ... nt a ndw i pem e nu If you choose to recommend a user to use the print wipe function please also stress that the operator needs to take extra care to keep the wipers clean Carrying out wiping with wipers that are covered with a layer of ink that is dried out may cause permanent head damage Setup items Parameters Description Print and Wipe OFF No wiping during printing High After printing 10 passe...

Page 108: ...ul a cleaning before every job CANCEL key to shift to the previous hierarchy menu 6 5 4 9 C a p C y cl eM e nu Perform a TubingFlush every 1 to 24 hours Notes A TubingFlush is automatically performed after 10 minutes of idle and before shut down of the printer Setup items Parameters Description Cap Cycle OFF No tubing flush will be performed 1 24 hours Every 1 24 hours adjustable a TubingFlush is ...

Page 109: ...tely without capin capout cycle Default value is OFF 6 5 4 15 F i l em a na g e m e nt s e t up m e nu Make various settings for the processing method of the printing data sent from computer to the installed hard disk in the printer Notes The items on the File Management menu are displayed if a hard disk has been installed Setup items Parameters Description File management 1 2 Write mode To set wr...

Page 110: ...ay The printing data is sized to fit the media If there is no media in the tray the printing data cannot be written Setup items Parameters Description Writing Off No writing to the hard disk Performs printing immediately Writing Printing Prints while writing the data to the hard disk Printing after writing Prints after writing the data to the hard disk Writing only Writes the data to the hard disk...

Page 111: ... F1 key to select file name with back feed way F3 key to select file name with forward feed way Number 0 to 99 To change printing media number by operating the following keys F2 key Increases the setup value F4 key Decreases the setup value ENTER key To confirm setup value Product starts printing After printing shift to normal condition CANCEL key Cancels the setup value shifts to the previous hie...

Page 112: ...etup items Parameters Description To be changed file name Characters you want to change To select characters you want to change by operating the following keys F1 key To select characters you want to change with back feed way F3 key To select characters you want to change with forward feed way Characters you can use are A Z or 0 9 To select to be changed characters by operating following keys F2 k...

Page 113: ...ed Setup items Parameters Description Format No Format is not performed CANCEL key Cancels setup value shifts to the previous hierarchy menu Yes To perform formatting Setup items Parameters Description Format Format will be performed OK ENTER key Product starts formatting The following messages are displayed on the operation panel Format Format HardDisk After formatting to shift to the previous hi...

Page 114: ...tup menu to the factory setting Initialize 2 3 Layout Returns parameters in the layout setup menu to the factory setting Function Returns parameters in the function setup menu to the factory setting Roll Setup Returns parameters in the roll media setup menu to the factory setting Centro Returns parameters in the Centronics setup menu to the factory setting Initialize 3 3 Network Returns parameters...

Page 115: ...NCEL key To exit Dump Mode To shift to the previous hierarchy menu 6 5 5 2 InkM a na g e rM e nu Setup items Parameters Description Ink Manager 1 2 Head Wash To perform a head cleaning Discharge To remove all ink or cleaning liquid out of the tubes of the printer For example when in longstore mode Ink Load To load ink Ink Change To change ink configuration 2x4 1x6 Ink Manager 2 2 InkSupply For fut...

Page 116: ...ay of the operation panel a time indication is mentioned on the fourth line Message Time 1 Please remove cart 2 Ink Discharge 6 3 Please insert Cleaning cart 4 During washing wait for a while 22 5 Remove cassettes 6 During washing wait for a while 6 7 The end 8 Ink Load 9 6 5 5 4 D i s ch a r g em e nu Setup items Parameters Description Discharge Pump 1 Discharge ink into head 1 and 2 Pump 2 Disch...

Page 117: ...ycle The process consists of several cleaning loadings several air loadings and one ink loading On the display of the operation panel a time indication is mentioned on the fourth line Message Time 1 Please remove cart 2 Ink Discharge 1 3 Please insert Cleaning cart 4 During washing wait for a while 5 5 Remove cassettes 6 During washing wait for a while 6 7 Please insert ink cart 8 Ink refill 9 9 T...

Page 118: ...sette Use this setting Printer For future use only CANCEL key shifts to the previous menu 6 5 5 9 C ol or M od em e nu To select the colour mode CMYK or CMYKLcLm Setup items Parameters Description 2x4_Symm 4 Colour mode 1x6 6 Colour mode 1x8 8 Colour mode 2x4_1C1H For future use only CANCEL key shifts to the previous menu Notes Only available in printer mode ...

Page 119: ...us hierarchy menu Yes To change the cutting blade CANCEL key shifts to the previous hierarchy menu 6 5 6 2 W i pe rcl e a n m e nu Clean the wipers Notes Refer to Cleaning the cleaning wiper for details regarding the procedure for cleaning the cleaning wiper Setup items Parameters Description Wiper clean No Do not clean the cleaning wiper To shift to the previous hierarchy menu Yes To clean the cl...

Page 120: ... Cancel Do not change the tank Enter When tank has been changed CANCEL key shifts to the previous hierarchy menu 6 5 6 4 T ubi ng F l us h m e nu Follow the instructions below to flush the tubings Step 1 The head will unlock and following message will be displayed Step 2 Wait until the pumps start operating Step 3 Open the front cover Step 4 Inject appropriate cleaning liquid in the caps by way of...

Page 121: ...u Check the installed firmware and heater system version Setup items Parameters Description Version Check CANCEL key shift to the previous hierarchy menu 6 5 7 2 A r e a Check the total amount of the printed area x xx m in the printer s life time Setup items Parameters Description Area CANCEL key shift to the previous hierarchy menu ...

Page 122: ...essages 129 7 3 1 Status messages 129 7 3 2 Message type error display and solutions 130 7 3 3 Data error display and solutions 131 7 3 4 Command error display and solutions 132 7 3 5 Error requiring a restart 133 7 4 When media jams occur 134 7 4 1 How to remove a piece of media cut media 134 7 4 2 How to remove a piece of media roll media 134 7 5 Emergency capping procedure 135 ...

Page 123: ...is open Close the front cover Refer to Media handling 2 The printer does not work after media has been loaded N Possible cause Solutions References 1 The front cover is open Close the front cover Refer to Media handling 2 The pressure rollers have been raised Lower the pressure rollers lever Refer to Media handling 3 You did not load the media straight into the printer Load the media straight into...

Page 124: ...erences 1 The media is damped Replace with new media Refer to Replacing media 2 You used folded creased or curled media 3 Check the media for curling or lift off Use the recommended media When using media other than recommended media set the following items in the media setting menu Media HeadHeight Stiff Refer to Media type Refer to Menu Overview 6 Printing position is not correct some positions ...

Page 125: ... blade is not sharp Replace the cutting blade Refer to Replacing the cutting blade 2 The roll media has static electricity Remove the static electricity on the roll media 3 Media is too heavy to cut automatically Cut the media manually 9 You cannot perform initial ink charging N Possible cause Solutions References 1 The front cover is open or the hold lever is up Close the front cover and lower th...

Page 126: ...or curling or lift off Use the recommended media When using media other than recommended media set the following items in the media setting menu Media HeadHeight Stiff Refer to Media type Refer to Menu Overview 12 Media is damaged during media Initial Notes Remove the jammed or damaged media N Possible cause Solutions References 1 You did not use recommended media Use recommended media Refer to Me...

Page 127: ...ironment Refer to Product Specifications 5 You reused printed media Use new not printed media Refer to Media type 15 Media is crooked while printing N Possible cause Solutions References 1 You did not use recommended media Use recommended media Refer to Media type 2 The loading position of the media is not correct Load the media correctly Refer to Loading media 16 The printer is not connected to a...

Page 128: ...ack lines on printouts N Possible cause Solutions References 1 You did not use recommended media Use recommended media Refer to Media type 19 Lines are missing N Possible cause Solutions References 1 The validity date of the ink cassette has been expired Use a new ink cassette Refer to Replacing ink cassettes 2 You did not use recommended media Use recommended media Refer to Media type 3 Did you t...

Page 129: ...g The printer is printing 6 Warning Waste Ink Tank Replace the waste bottle Refer to Replacing the waste bottle 7 Warning Ink Tube Life Contact the dealer where you bought the printer or MUTOH s technical support centre 2 Displays of the operational status 2 The following operational status is displayed between the first and the third line of the operation panel N Display Solutions References 1 In...

Page 130: ...angle into the printer The printer stops Reload the media Refer to Loading media 3 End Of Roll Roll media runs out The printer stops Load new roll media Refer to Replacing media 4 Cover Open The front cover is open The printer stops Close the front cover 5 Please Set Media The pressure roller has been raised There is no media Set the media and lower the pressure roller 6 Media JAM Error The media ...

Page 131: ...Replacing ink cassettes 4 4 Memory Status NoMemory DIMM 64 MB Short of memory while converting or printing data Consider increasing the memory capacity Notes The shows the colour of the ink causing the error according to the following codes 1 8 ink cassette slot number Refer to Installing ink cassettes All All ink cassettes 7 3 3 Data error display and solutions Following are data errors and possi...

Page 132: ...nd error occurs the following error messages are displayed and the printer stops Solve the problem to delete the error message and restart the printer N Message Descriptions Solution Reference 1 command status MH Error Invalid command data is sent from computer Make sure that the settings of the computer and the printer match Refer to Menu Overview Notes In error messages are code numbers indicati...

Page 133: ... displayed on the operation panel Press any key on the operation panel to stop the beep sounds If an error requiring a restart has occurred solve the problems to restart the printer and delete the error If the same error message is displayed again contact your local MUTOH dealer Be sure to inquire the code numbers of the error messages N Message Descriptions Solutions References 1 E System error A...

Page 134: ...on the operation panel Notes For raising or lowering the pressure rollers you can use the foot switch instead of the operation panel If a piece of media or media dust is stocked in the printer open the front cover and remove the piece of media or media dust Caution Be sure not to pinch your fingers while opening and closing media cover 1 Front Cover If there is an error requiring a restart power t...

Page 135: ... action and reboot the machine The machine will then automatically re initialize and put the carriage back on the capping station to protect the print heads In some situations a support or a technical intervention is required to solve the problem e g when it is not possible to boot the machine anymore In these cases it s very important to protect the heads during the down time of the machine If th...

Page 136: ...height slide gear Make sure the arrow is in the DOWN position Step 5 Move the carriage to the utter most right position Make sure the slide gear is not blocking Step 6 To protect the print heads turn the small brass gear counter clockwise The capping station will suddenly move upwards Just continue to turn until you cannot go further Step 7 Verify if the carriage is properly capped Try to move the...

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