Trouble Shooting
Use the table below to solve minor UPS installation or operation
problems. If any abnormal situations occur that are not listed
above,please call service people immediately.
Symptom
Possible Cause
Remedy
1. Missing battery.
1. Charge battery up to 8
hours.
2. Battery defect.
2. Replace with the same type
of battery.
No LED display on
the front panel.
3.When the Input cord
isn’t electvified and
Power switch is not
pressed.
3. Press the power switch
again or elecerity the Input
cord
Alarm buzzer
beeps continuously
when AC supply is
normal.
Overload of the UPS.
Verify that the load matches
the UPS capability specified in
the specs.
1. Overload of the UPS. 1. Remove some noncritical
load.
2. Battery voltage is too
low.
2. Charge battery 8 hours or
more.
When power
failure, back-up
time is shorten.
3. Battery defect due to
high temperature
operation environment,
or improper operation
to battery.
3. Replace with the same type
of battery.
1. Software is not
installed well.
1. Check the setting of the
software .
Communication
lost between UPS
and computer.
2. Cable is not properly
connected.
2. Check the RS-232 or USB
cable is firmly connected to
COM1/COM2 of the
computer and confirm the
setting again.
1. Circuit breaker is
broken.
1. Reset the circuit breaker..
Mains normal but
LCD display
Battery mode.
2. Power cord is loose.
2. Reconnect the power cord
properly.
