Multitech MultiVOIP MVP130-AV-FXS Quick Start Manual Download Page 60

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Troubleshooting

MultiVOIP Quick Start Guide 60

Troubleshooting

If you cannot establish connectivity between two voips
in the system, follow the steps below to determine the
problem.

1. Ping both MultiVOIP units to confirm connectivity

to the network.

2. Verify the telephone connections.

Check cabling. Are connections well seated? To
correct receptacle?
Are telephone Interface Parameter settings correct?

3. Verify phonebook configuration.

Summary of Contents for MultiVOIP MVP130-AV-FXS

Page 1: ...Voice Fax over IP Networks MVP130 AV FXS Analog Voice IP Gateway Quick Start Guide...

Page 2: ...ess for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi...

Page 3: ...lephone Information 9 Obtain Email Address for VOIP Optional 10 Identify Remote VOIP Site to Call 11 Identify VOIP Protocol to be Used 11 Placement 12 Command Control Computer Setup Specs Settings 12...

Page 4: ...n A lithium battery on the voice fax channel board provides backup power for the timekeeping capability The battery has an estimated life expectancy of ten years When the battery starts to weaken the...

Page 5: ...isted computers 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lin...

Page 6: ...network To do so certain details must be known about those phone and IP systems Placement Decide where you ll mount the voip Command Control Computer Setup Specs Settings Some modest minimum specific...

Page 7: ...the system running quickly Phonebook Starter Configuration The phonebook is where you specify how calls will be routed To get the system running quickly you ll make phonebooks for just two voip sites...

Page 8: ...phone system You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly Gather IP Information Ask your computer n...

Page 9: ...y Needed Gather Telephone Information Analog Phone Parameters Ask phone company or telecom manager Analog Telephony Interface Parameters Record for this VOIP Site Interface type or signaling used FXS...

Page 10: ...e sent by email Optional SMTP Parameters Preparation Task Ask Mail Server administrator to set up email account with password for the MultiVOIP unit itself Be sure to give a unique identifier to each...

Page 11: ...te site If this is the very first voip in the system you ll want to coordinate the installation of this MultiVOIP with an installation of another unit at a remote site Identify VOIP Protocol to be Use...

Page 12: ...of the MultiVOIP a must be an IBM compatible PC b must use a Microsoft operating system c must have an available serial COM port The configuration tasks and control tasks the PC will have to do with t...

Page 13: ...Quick Hookup 13 MultiVOIP Quick Start Guide Hookup for MVP130...

Page 14: ...Autorun fails go to My Computer CD ROM drive Open Click Autorun icon 3 At first dialog box click Install Software 4 At welcome screen click Next 5 Follow on screen instructions Accept default program...

Page 15: ...iVOIPs in User Guide 1 Open MultiVOIP program Start MultiVOIP xxx Configuration 2 Go to Configuration IP Enter the IP parameters for your voip site 3 Do you want to configure and operate the MultiVOIP...

Page 16: ...pe 6 0 or above A Be sure an IP address has been assigned to the MultiVOIP unit this must be done in the MultiVOIP Windows GUI B Save Setup in Windows GUI C Close the MultiVOIP Windows GUI D Install J...

Page 17: ...tablished enter them when prompted by voip H Use web browser GUI to configure or operate voip Need more info See Web Browser Interface in Operation Maintenance chapter of User Guide on CD Once you ve...

Page 18: ...inistrator 7 Go to Configuration Regional Parameters Select the Country Region that fits your situation Click OK and confirm Click OK to exit from the dialog box 8 Do you want the phone call logs prod...

Page 19: ...be sent to any email address Decide where you want the email logs sent and enter that email address in the Recipient Address field Whenever email log messages are sent out they must have a standard Su...

Page 20: ...of the Operation Maintenance chapter of the User Guide 11 Enable premium H 450 telephony features Go to Supplementary Services Select any features to be used For Call Hold Call Transfer Call Waiting s...

Page 21: ...ave the parameter values that you have just entered The MultiVOIP s BOOT LED will light up while the configuration file is being saved and loaded into the MultiVOIP Don t do anything to the MultiVOIP...

Page 22: ...need to know of another voip that you can call to conduct a test It should be at a remote location typically somewhere outside of your building You must know the phone number and IP address for that s...

Page 23: ...honebook 1 Open the MultiVOIP program Start MultiVOIP xxx Configuration 2 Go to Phone Book PhoneBook Modify Outbound Phonebook Add Entry 3 On a sheet of paper write down the calling code of the remote...

Page 24: ...Seattle area 206 must set up one voip there another in Chicago area 312 downtown Answer Write down 312 Technician in central London area 0207 to set up voip there another in Birmingham area 0121 Answ...

Page 25: ...tem if present What digits must you dial Often a 9 or 8 must be dialed to get an outside line through the PBX i e to connect to the PSTN Generally 1 or 11 or 0 must be dialed as a prefix for calls out...

Page 26: ...area code of dialed number Answer write down 81 London Birming system London voip works with PBX that uses 9 for all out of building calls whether by voip or by PSTN 0 must immediately precede area c...

Page 27: ...America Long Distance Example Euro National Call Example Seattle Chicago system Answer enter 81312 as Destination Pat tern in Outbound Phone book of Seattle voip London Birming system Leading zero of...

Page 28: ...nebook Starter Config MultiVOIP Quick Start Guide 28 5 cont d Euro International Call Example Rotterdam Bordeaux system Answer enter 903305 as Destination Pattern in Outbound Phonebook of Rotterdam vo...

Page 29: ...mple Euro National Call Example Seattle Chicago system To complete Seattle to Chicago call 81312 must be followed by the 7 digit local phone number in Chicago Answer enter 12 as number of Total Digits...

Page 30: ...6 cont d Euro International Call Example Rotterdam Bordeaux system To complete Rotterdam to Bordeaux call 903305 must be followed by 8 digit local phone number in Bordeaux Answer enter 14 as number o...

Page 31: ...don Birming system Answer enter 9 in Remove Prefix field of London Outbound Phonebook Euro International Call Example Rotterdam Bordeaux system Answer enter 9 in Remove Prefix field of Outbound Phoneb...

Page 32: ...k Start Guide 32 one to account for situations where 8 is used as the PBX access digit and another for when 9 is used 8 Select the voip protocol that you will use H 323 or SIP 9 Click OK to exit from...

Page 33: ...ne Book PhoneBook Modify Inbound Phonebook Add Entry 3 In the Remove Prefix field enter your local calling code area code country code city code etc preceded by any other access digits that are requir...

Page 34: ...Seattle is area 206 Chicago employees must dial 81 before dialing any Seattle number on the voip system Answer 1206 is prefix to be removed by local Seattle voip London Birming system Inner London is...

Page 35: ...ont d Euro International Call Example Rotterdam Bordeaux system Rotterdam is country code 31 city code 010 Bordeaux employees must dial 903110 before dialing any Rotterdam number on the voip system An...

Page 36: ...ip to gain access to the PSTN North America Long Distance Example Euro National Call Example Seattle Chicago system On Seattle PBX 9 is used to get an outside line Answer 9 is prefix to be added by lo...

Page 37: ...sed to get an outside line Answer 9 is prefix to be added by local Rotterdam voip 5 In the Channel Number field enter 0 A zero value means the voip unit will assign the call to an available channel If...

Page 38: ...escriptor incoming calls to NYC local calling area The description should make the routing of calls easy to understand 40 characters max North America Long Distance Example Euro National Call Example...

Page 39: ...7 Repeat steps 2 6 for each inbound phonebook entry When all entries are complete go to step 8 8 Click OK to exit the inbound phonebook screen 9 Click on Save Setup Highlight Save and Reboot Click OK...

Page 40: ...es and other digits If the destination pattern is a whole area code you ll be assigning all calls to that area code to go to a particular voip which has a unique IP address If your destination pattern...

Page 41: ...any phonebook entry must be of one of these four types a calling area codes There are different names for these around the world area codes city codes country codes etc These codes are used when makin...

Page 42: ...to a voip system without a special access code so that 9 might still be used for all calls outside of the building There are also digits special access codes that must be dialed to gain access to a pa...

Page 43: ...ed because the exchange is assigned to one facility and linked by the organization s private network to other sometimes distant locations d specialized codes Some proprietary voip units assign to site...

Page 44: ...codes and access codes are used in combination a leading 1 or 0 must sometimes be dropped Example Phonebook Entry Area code for Inner London is listed as 0207 However in international calls the leadin...

Page 45: ...n PBX and key systems Commas may be used only in the Add Prefix field of the Inbound Phonebook Detail 1 second pause in many PBX systems not needed in all 5 Ease of Use The phonebook setup determines...

Page 46: ...do some test dialing on the system to avoid these pitfalls 7 Inbound Outbound Pattern Matching In general the Inbound Phonebook entries of the local voip unit will match the Outbound Phonebook entries...

Page 47: ...ly the system operates so that employees in any office can dial employees in any other office using only three digits Here we ll consider the phonebooks needed for that system Flagstaff Office 204 16...

Page 48: ...rn Boise extensions are 7xx Santa Fe extensions 2xx Flagstaff extensions 6xx As the remote voip sends out the call it automatically attaches all of the foregoing digits that would normally have to be...

Page 49: ...PBX system in Boise Boise Voip Outbound Phonebook Destin Pattern Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls 91505 12 9 none 204 16 49 74 Outgoing calls to Santa Fe...

Page 50: ...o Remove Prefix to Add IP Addr Description Outgoing Calls 91208 12 9 none 204 16 49 73 Outgoing calls to Boise area 7 3 none 1208 333 2 204 16 49 73 3 digit calls to Boise employees extensions 700 790...

Page 51: ...ls to PSTN Flagstaff local calls 152077756 6 Incoming calls to extensions of company s PBX system in Flagstaff Flagstaff Voip Outbound Phonebook Destin Pattern Total Digits Prefix to Remove Prefix to...

Page 52: ...Phonebook Example MultiVOIP Quick Start Guide 52 Outbound Phonebook Worksheet...

Page 53: ...Phonebook Example 53 MultiVOIP Quick Start Guide Inbound Phonebook Worksheet...

Page 54: ...tiVOIP to local phone station OR MultiVOIP to extension of key phone system MultiVOIP to command PC MultiVOIP to Internet 2 Inbound Phonebook and Outbound Phonebook must both be set up with at least o...

Page 55: ...nnection currently being used by the MultiVOIP program so that the HyperTerminal program can use it To do this you can either a click on Connection in the sidebar and select Disconnect from the drop d...

Page 56: ...he HyperTerminal screen click on the Properties button In the Connect To tab of the Connection Properties dialog box click on the Configure button In the next dialog box on the General tab set Maximum...

Page 57: ...ABCD 0 0 0 0 00033290 PSTN call detected on 0 num 17637175662 00033290 H323IF 0 destAddr TA 200 2 10 5 1720 NAME Mounds View TEL 17637175662 17637175662 00033290 H323IF 0 srcAddr NAME New York TA 200...

Page 58: ...323IF 0 MasterSlaveStatus Master 00171105 CAS 0 RX ABCD 1 1 1 1 Pstn State 7 TimeStamp 171105 00171105 H323IF 0 Coder used g7231 00171110 H323IF 0 FastStart Setup Not Used 00171110 H323IF 0 Already op...

Page 59: ...the following message end to end voip connectivity has been achieved PSTN pstn call connected on X where x is the number of the voip channel carrying the call 10 If the HyperTerminal messages do not...

Page 60: ...ps in the system follow the steps below to determine the problem 1 Ping both MultiVOIP units to confirm connectivity to the network 2 Verify the telephone connections Check cabling Are connections wel...

Page 61: ...Connectivity Test 61 MultiVOIP Quick Start Guide 4 Observe console messages while placing a call Look for error messages indi cating phonebook problems network problems voice coder mismatches etc...

Page 62: ...MultiVOIP Quick Start Guide 62...

Page 63: ...Patents This Product is covered by one or more of the following U S Patent Numbers 5 301 274 5 309 562 5 355 365 5 355 653 5 452 289 5 453 986 Other Patents Pending S000355A...

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