Multitech MultiModemISDN MTA128ST-USB, User Manual

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Chapter 6 - Warranty, Service, and Tech Support
MTA128ST-USB
Technical Support
Multi-Tech has an excellent staff of technical support personnel available to help you get
the most out of your Multi-Tech product. If you have any questions about the operation of
this unit, call Technical Support at (612) 717-5863.
Service
If your tech support specialist decides service is required, send the MTA128ST-USB
(freight prepaid) to our factory. Return shipping charges are paid by Multi-Tech Systems
(within North America).
Include the following with your MTA128ST-USB:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the MTA128ST-USB is out of
warranty. (The standard repair charge is $95. This price is valid at the time of this
publication but could change in the future. Check with your technical support
specialist.)
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the
serial number of the product sent.
Send the MTA128ST-USB to:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
ATTN: Service or Repairs
The Multi-Tech BBS
Multi-Tech maintains a bulletin board system (BBS) for its customers. Information
available from the BBS includes new product information, product upgrade data, and
problem-solving tips. There is also a message service that lets you request additional
information. The phone number for the Multi-Tech BBS is (612) 785-3702.
You can access the BBS with any asynchronous modem operating at 1200 bps to
33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).
Logging on to the Multi-Tech BBS
To log on to the Multi-Tech BBS, perform the following steps:
1. Set your communications program to 8-N-1.
2. Dial our BBS at +(612) 785-3702.
3. At the prompts, type your first name, last name, and password; then press RETURN.
If you are a first time caller, the BBS will ask if your name is spelled correctly. If you
answer yes, a questionnaire will appear. You must complete the questionnaire to use
the BBS on your first call.
4. Press RETURN until Main Menu appears. From the Main Menu you have access to
three areas: Files Menu, Message Menu, and Bulletins. For help on menu
commands, type ?.