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The current port is displayed along with the current baud rate.  In this example, the 
Cellular Modem Expansion Pod has not yet been configured.  Port: is “COM5.” When it 
is configured, Port: will be “VCA2.” 

2. 

Type commands in the command box and press  Return to send commands directly to the 
modem. Responses will be displayed in the box above the command box.  This may be 
useful for diagnosing problems or performing additional modem configurations.  

Troubleshooting 

1. 

If there are problems with the SIM card, the main screen will indicate that it is missing. 

 

 

The IMSI number is an indication from the SIM card.  It is unique to each card.  The 
above example shows what is displayed when a SIM card is not present. 

2. 

Configuration is not possible if the SIM card is not detected: 

 

 

If a SIM card has been installed and there is still an error a new SIM card may be 
required. 

 

3. 

If the SIM card is not present or functional, it is still possible to send commands to the 
modem. 

Summary of Contents for MTSMC-E

Page 1: ...orm them that you have a cellular data modem and need to set up data service for this device Your company may already have a business account with a cell carrier If so you can add the account you need...

Page 2: ...ver is not replaced the unit is no longer sealed and the warranty is void 5 Remove the four screws from the back of the handheld Note They do not have to be completely removed from the back 6 Remove t...

Page 3: ...the cellular provider cannot be found in the list the user must obtain that information Access Point Name User name and password from the cellular provider Enter that information manually into the app...

Page 4: ...olding down the power button for several seconds and select Power Off from the displayed menu Then remove the cell modem pack Send AT Commands This screen is used for trouble shooting by a qualified t...

Page 5: ...gnosing problems or performing additional modem configurations Troubleshooting 1 If there are problems with the SIM card the main screen will indicate that it is missing The IMSI number is an indicati...

Page 6: ...anage Existing Connections tap and hold Modem connection until the menu is displayed Select Connect Internet Connection icon This icon is displayed when an internet connection is present Signal Streng...

Page 7: ...nadequately protected Observe any warning signs and manufacturers recommendations Maintenance of Your Modem Your cell modem is the product of advanced engineering design and craftsmanship and should b...

Page 8: ...restricted to two meters in length Wall chargers approved for this product employ special provisions to avoid radio interference and should not be altered or substituted This device is approved for c...

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