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Quick Overview 

This documentation covers how to get the cell modem ready for use:  

 

Set up a data account and receive a SIM card. 

 

Install the SIM card in the cell modem, and seal the card portal. 

 

Install pack on the handheld. 

 

Run setup program to configure the cell modem. 

GSM Modem Activation Instructions 

Thank you for purchasing a cell modem expansion pack. Each enclosed modem has been pre-
configured to operate on the GSM network. However, before you can begin to use the modem, 
you will need to set up a wireless account. 

GSM Account Set Up and Activation Process 

Follow these steps to set up a wireless account: 

 

Contact your wireless provider/partner/reseller to obtain an account and/or SIM card. 
Since you already have the equipment, and all you need is to set up an account, it is best 
to work directly with a cellular service provider, ie; AT&T, T-Mobile, Vodafone, etc.  

 

When you contact the service agent of the cellular carrier, inform them that you have a 
cellular data modem and need to set up data service for this device. Your company may 
already have a business account with a cell carrier. If so, you can add the account you 
need for this device to your business account. 

 

You will need to provide the following information when setting up an account: 

1. 

Billing Information and business ID such as your Federal Tax I.D. or VAT number. 

2. 

The wireless services required. You will need to specify that you need data only service. 
You do not need voice or messaging service. 

3. 

You may be asked for the modem’s 15-character IMEI number, which can be found 
using the CellModemSetup utility when the pack is installed on the handheld. 

 

4. 

You may be asked to provide the modem’s model number. This number allows the 
carrier to verify this modem as one of its approved models.  

IMPORTANT

 

The model number that you should provide is the model number of the internal 

modem module, and not the model of the handheld computer. The cell modem module is a 
MultiTech cellular modem model 

MTSMC-E.

 

 

The cellular carrier will give you a plastic card that has a smaller break out SIM card.  

Summary of Contents for MTSMC-E

Page 1: ...orm them that you have a cellular data modem and need to set up data service for this device Your company may already have a business account with a cell carrier If so you can add the account you need...

Page 2: ...ver is not replaced the unit is no longer sealed and the warranty is void 5 Remove the four screws from the back of the handheld Note They do not have to be completely removed from the back 6 Remove t...

Page 3: ...the cellular provider cannot be found in the list the user must obtain that information Access Point Name User name and password from the cellular provider Enter that information manually into the app...

Page 4: ...olding down the power button for several seconds and select Power Off from the displayed menu Then remove the cell modem pack Send AT Commands This screen is used for trouble shooting by a qualified t...

Page 5: ...gnosing problems or performing additional modem configurations Troubleshooting 1 If there are problems with the SIM card the main screen will indicate that it is missing The IMSI number is an indicati...

Page 6: ...anage Existing Connections tap and hold Modem connection until the menu is displayed Select Connect Internet Connection icon This icon is displayed when an internet connection is present Signal Streng...

Page 7: ...nadequately protected Observe any warning signs and manufacturers recommendations Maintenance of Your Modem Your cell modem is the product of advanced engineering design and craftsmanship and should b...

Page 8: ...restricted to two meters in length Wall chargers approved for this product employ special provisions to avoid radio interference and should not be altered or substituted This device is approved for c...

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