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Multi-Tech Systems, Inc.           FF200 FaxFinder Fax Server Admin User Guide 

4

 

Password Administration Screen.........................................................................................................................55

 

CHAPTER 5 – FAXFINDER CLIENT SOFTWARE CONFIGURATION........................................................56

 

I

NSTALLING 

F

AX

F

INDER 

C

LIENT 

S

OFTWARE

...........................................................................................................56

 

A

SSOCIATING 

C

LIENT WITH 

S

PECIFIC 

F

AX

F

INDER 

U

NIT

(

S

) ......................................................................................61

 

D

IS

-A

SSOCIATING THE 

C

LIENT FROM A 

S

PECIFIC 

F

AX

F

INDER 

U

NIT

........................................................................63

 

D

ISABLING AND 

R

E

-E

NABLING A 

C

LIENT

’

S 

F

AX

F

INDER 

S

ERVICE

...........................................................................64

 

S

ENDING 

T

EST 

F

AX

..................................................................................................................................................64

 

F

AX

F

INDER 

F

AX 

C

LIENT 

S

OFTWARE 

M

ENU 

C

OMMAND 

D

EFINITIONS

.....................................................................65

 

CHAPTER 6: FAXFINDER CLIENT SOFTWARE OPERATION ....................................................................73

 

S

ENDING A 

F

AX

........................................................................................................................................................74

 

S

CHEDULING 

F

AX 

T

RANSMISSIONS

..........................................................................................................................80

 

R

E

-S

ENDING A 

F

AILED 

F

AX

.....................................................................................................................................81

 

P

UTTING 

P

ENDING 

F

AXES ON 

H

OLD AND 

R

ESCINDING THE 

H

OLD

............................................................................82

 

C

ANCELING A 

F

AX

...................................................................................................................................................85

 

S

ETTING 

F

AX 

R

ETRY 

N

UMBER AND 

I

NTERVAL

........................................................................................................86

 

S

ENDING 

O

NE 

F

AX 

C

ONTAINING 

M

ULTIPLE 

D

OCUMENTS

........................................................................................87

 

F

ORWARDING A 

F

AX

................................................................................................................................................89

 

R

ECEIVING A 

F

AX

.....................................................................................................................................................91

 

Receiving Faxes in POTS Mode ..........................................................................................................................91

 

Receiving Faxes in PBX Routing Mode ...............................................................................................................93

 

U

SING THE 

M

ULTI

-T

ECH 

T

IFF 

V

IEWER

.....................................................................................................................95

 

Frequently Used Commands – Toolbar Icons .....................................................................................................95

 

Importing Fax Images into Other Application Programs..................................................................................100

 

S

ETTING 

U

P 

Y

OUR 

A

DDRESS 

B

OOK 

M

ANUALLY

....................................................................................................101

 

S

ETTING 

U

P 

Y

OUR 

A

DDRESS 

B

OOK BY 

S

YNCHRONIZING WITH 

O

UTLOOK

.............................................................103

 

What Synchronization Means ............................................................................................................................103

 

Synchronization Procedure ...............................................................................................................................103

 

U

SING 

S

TOCK 

C

OVER 

P

AGES

..................................................................................................................................106

 

C

REATING OR 

M

ODIFYING 

C

OVER 

P

AGE 

S

TYLES

...................................................................................................112

 

Creating New Cover Page Templates................................................................................................................112

 

Modifying Existing Cover Page Templates........................................................................................................120

 

C

OVER 

P

AGE 

G

ENERATOR 

M

ENU

/I

CON 

C

OMMAND 

D

ESCRIPTIONS

........................................................................126

 

File Menu...........................................................................................................................................................126

 

Edit Menu ..........................................................................................................................................................127

 

Insert Menu........................................................................................................................................................127

 

View Menu .........................................................................................................................................................129

 

Settings Menu ....................................................................................................................................................130

 

R

EPORTING 

F

AILED 

F

AXES TO THE 

A

DMINISTRATOR

.............................................................................................131

 

CHAPTER 7 – SERVER OPERATION ...............................................................................................................132

 

F

AX 

L

OG 

E

MAIL 

M

ESSAGES

...................................................................................................................................132

 

F

RONT 

P

ANEL 

LED

S

..............................................................................................................................................133

 

D

EALING WITH 

F

AILED 

F

AX 

R

EPORTS

....................................................................................................................134

 

Failure Analysis:  Factors to Consider .............................................................................................................134

 

Possible Solutions to Fax Failure Problems .....................................................................................................134

 

CHAPTER 8 - DEVICE MANAGER INSTALLATION & OPERATION .......................................................135

 

Installing Device Manager Software .................................................................................................................135

 

Operation:  Applicability of Device Manager ...................................................................................................136

 

Access to Commands .........................................................................................................................................136

 

Device Manager Command Summary ...............................................................................................................136

 

Opening the Device Manager Software.............................................................................................................138

 

Device Manager Main Screen ...........................................................................................................................139

 

Device Manager “Edit” Menu ..........................................................................................................................141

 

Right-Click Menu for Selected FaxFinder Device .............................................................................................145

 

F

IRMWARE 

U

PDATING 

P

ROCESS 

-

 

D

ETAILED

..........................................................................................................151

 

Summary of Contents for FaxFinder FF200

Page 1: ...ADMINISTRATOR USER GUIDE FaxFinder FF200 2 Port V 34 Fax Server Administrator User Guide...

Page 2: ...such revisions or changes Revision Date Description A 07 15 05 Initial release B 05 12 06 Initial Release Rev B Describes 1 05 08 FF Client SW 1 05 08 Dev Mgr SW and minor incremental releases beyond...

Page 3: ...GURATION 20 WE SUPPLY 20 YOU SUPPLY 20 PART A CABLING CONNECTING THE FAXFINDER TO POWER OUTLET PHONE LINES AND ETHERNET 21 1 Connect FaxFinder to AC Outlet 21 2 Verify powering 21 3 Connect FaxFinder...

Page 4: ...Fax Images into Other Application Programs 100 SETTING UP YOUR ADDRESS BOOK MANUALLY 101 SETTING UP YOUR ADDRESS BOOK BY SYNCHRONIZING WITH OUTLOOK 103 What Synchronization Means 103 Synchronization P...

Page 5: ...e web page for my FaxFinder 161 2 What if I don t get an email when I set the mail server address 161 3 What if the FaxFinder doesn t answer a fax call 163 4 What if I don t get the email to me of the...

Page 6: ...e PBX extension phone numbers are functionally identical to ordinary fax phone lines Sending Fax clients on the network can send faxes directly from their PCs using any application program that can pr...

Page 7: ...tion ports Allows available PBX extensions to serve as incoming fax numbers for users Loop start port for outbound inbound faxing Super G3 V 34 33 6K fax communication Compression in MH MR and MMR mod...

Page 8: ...this multiple extension to single port functionality and that it is activated PBXs lacking this functionality can still be used with the FaxFinder in POTS Mode Safety Warnings UsethisproductonlywithU...

Page 9: ...ith 5 manuals that serve different purposes Title Format Purpose Administrator User Guide this manual on CD Presents comprehensive info about FaxFinder unit server software client software Client User...

Page 10: ...rimer the file name is S000407_ PDF and the Client User Guide the file name is S000406_ PDF You could distribute this information either by printing out and or photocopying hard copies of these manual...

Page 11: ...ted personal fax machine Commonly many parties go to the same fax machine to send and receive on a single ordinary phone line Compared to the centralized and non private nature of faxing with an ordin...

Page 12: ...user picks the FaxFinder as the destination printer in a particular application program and then prints the document to send the fax In the remainder of this chapter we introduce our fictitious sample...

Page 13: ...update 255 255 255 0 192 168 4 251 192 168 4 1 Administration SMTP Configuration SMTP Server Address mail acme99 com update A time server pro vides current time to the FaxFinder upon request The time...

Page 14: ...Send Receive 07 27 2004 10 48 46 AM 07 27 2004 10 32 06 AM 07 27 2004 09 49 39 AM 07 27 2004 09 39 31 AM 07 27 2004 09 20 02 AM 07 27 2004 08 07 26 AM 07 27 2004 07 33 19 AM Pat Mary Pete Joe 9857979...

Page 15: ...Chapter 2 System Overview Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 15 Receiving a Fax Client Perspective Joe Gets a Product Order...

Page 16: ...any commercial requirements Gadulation Functions by M odel Model Power Output MTB F D imen sions inches A pp r ovals Bluebird 100 10 amps 120VAC 100 gadnerks min 1000days 32 W x 24L x9D Amer Gad N er...

Page 17: ...Chapter 2 System Overview Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 17 Sample Client Setup Joe the Acme99 Order Processor...

Page 18: ...Chapter 2 System Overview Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 18 Sending a Fax Client Perspective Mary Sends Spec Sheet to Client...

Page 19: ...und floor of what could become a great opportunity Blah blah blah blah blah We were pleased at y our inquiry about our housing to be offered at the Murkie Pond hous ing development We expec t the proj...

Page 20: ...multiple extension to single port capacity allows multiple PBX users to have their own unique directory numbers for receiving faxes If you are using the FF200 in conjunction with a PBX and in PBX Rou...

Page 21: ...y but there is a 4 second delay before the Status LED comes on In normal operation the Status LED will be flashing When you apply power the FaxFinder performs a diagnostic self test The Status indicat...

Page 22: ...ther be connected to a PBX for use in PBX Routing Mode or to a POTS line for use in POTS Mode Connection for PBX Routing Mode Connection for POTS Mode Plug one end of the phone cable into the FaxFinde...

Page 23: ...tion in advance will expedite the FaxFinder configuration process Server Parameters for Server Admin screen Values for this FaxFinder IP Address of FaxFinder unit Subnet Mask Domain Name Server Second...

Page 24: ...ng IP address Then reset the IP address to 192 168 2 2 Windows 2000 a From the Windows desktop right click on My Network Places and select Properties b In the Network and Dialup Connections screen rig...

Page 25: ...ay address http 192 168 2 1 and press Enter b The Login screen will appear At this point you can be assured that the FaxFinder is connected to the network If the Login screen does not appear see item...

Page 26: ...to the IP Configuration fields Administration IP Configuration IP Address 192 168 4 89 Subnet Mask Name Server Default Gateway Secondary Name Server update 255 255 255 0 192 168 11 251 192 168 4 1 b F...

Page 27: ...s for the Unassigned Number function Again no matter what values are used for the Name User ID and Email Address fields the second row will still apply to the person doing the Unassigned Number functi...

Page 28: ...he person whom you want to receive all inbound faxes sent to unassigned PBX phone numbers For example suppose extra PBX extensions were allocated to incoming faxes but were not specifically assigned t...

Page 29: ...axFinder Administrator can use to send and receive PBX Routing Mode only personal faxes In PBX Routing Mode enter in the Ext field the Administrator s PBX fax extension In POTS Mode leave the Ext fiel...

Page 30: ...cation in order to give the FaxFinder access fill in the three related SMTP fields SMTP Server User ID SMTP Password Retype SMTP Password If you can enter the network email program and send messages w...

Page 31: ...MF protocol for connecting to voice mail e Set the Max DTMF Digits field per the requirements of the PBX with which the FaxFinder will interface if applicable f Fax ID The value entered in the Fax ID...

Page 32: ...dispose client users to make fax calls accidentally to 911 or any other official emergency phone number i Click Update j Click on Current Status Watch the Current Status POTS Modem 1 portion of the sc...

Page 33: ...or Then re enter the password in the Confirm Password field Passwords can be as short as 1 character as long as 40 characters and are case sensitive Notes 1 Changes to any User ID must be done in the...

Page 34: ...ust be at least 1 character in length can be as long as 40 characters and are case sensitive Notes 1 Changes to any User ID must be done in the Phone Book screen 2 As a default the FaxFinder software...

Page 35: ...pen the fax in a Tiff viewer program on your computer The viewer program you use could be either the Multi Tech Tiff Viewer or a graphic file viewer included with or installed in your PC The Multi Tec...

Page 36: ...lank all incoming faxes will go to the Attendant the user specified in the Phone Book s Unassigned Number field who will distribute them by email In POTS mode even though received faxes are routed to...

Page 37: ...ns of the FaxFinder server software We describe each field in each screen and some of the command buttons We do not describe command buttons that have functions that would be readily understood by use...

Page 38: ...in screen is the primary security device for the Server software The FaxFinder has a default setting that allows use of admin as both the User Name and the Password at initial startup After you have b...

Page 39: ...cal or numerical order Fax Log Screen Field Definitions Column Values Description Time mm dd yyyy Time that fax was sent or received Name alphanumeric Client party sending or receiving fax Remote ID p...

Page 40: ...for this fax transmission receive or send Resolution standard fine Coarseness or fineness of the fax image Standard 92x204 dpi Fine 196x204 dpi Baud Rate 2400 4800 7200 9600 12000 14400 16800 19200 21...

Page 41: ...ompression of differences between lines two dimensional compression Error Correction is not required if MH or MR compression is used MMR is two dimensional compression only and requires error correcti...

Page 42: ...ange notification message relating to the SMTP Server Address field of Administration screen reboot message indicating that FF200 is online Email To a b c Email recipient of latest fax message either...

Page 43: ...s per second at which the current fax transmission is occurring Connect Time mm dd yyyy hh mm ss For the current fax the date and time at which the connection began Page numeric For the current fax th...

Page 44: ...ative rights If a non administrator clicks on either of these buttons that party will be logged out of the FaxFinder Server program and the following error message will appear Logout Option When you c...

Page 45: ...Chapter 4 FaxFinder Server Software Screens Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 45 Administration Screen...

Page 46: ...subnet mask is used in conjunction with the IP address to determine if a data destination is on the same immediate network or not in the case of networks made of hubs and ethernet cards The default va...

Page 47: ...r unit when accessing mail server Leave this field blank if authentication is not needed Retype Password alphanumeric Reiteration of above password Send Fax Email Receipt Y N When selected email confi...

Page 48: ...ld Name Values Description SMTP Configuration Fields Time Format 12 hour or 24 hour Indicates whether time is presented in a 12 hour scheme with an am pm designation or in a 24 hour scheme Update butt...

Page 49: ...y that column s parameter in ascending alphabetical or numerical order Phone Book Screen Field Definitions Field Name Values Description Name column alphanumeric For each client entry this column show...

Page 50: ...inder administrator also receives fax logs every n faxes where n can be set as needed The first row is always for the Administrator function No matter what values are used for the Name User ID and Ema...

Page 51: ...POTS Modem Modem Configuration POTS Modem Screen Field Definitions Field Name Values Description Country Code country names Sets modem telephony parameters as required for the listed country Answer O...

Page 52: ...system has been installed The Alcatel Mode Code setting applies to the Alcatel model Omni PCX4400 PBX equipped with an inband DTMF protocol for connecting to voice mail Additional mode codes may be ad...

Page 53: ...nerally this feature is for use by the user in conjunction with MultiTech tech support personnel This feature helps to identify and clarify unusual or difficult problems that may occur Extra Init Stri...

Page 54: ...x transmissions If you are operating at speeds below 16 800 bps you can set Error Correction off to achieve faster transmissions of faxes although the quality of the fax transmissions may be compromis...

Page 55: ...ding alphabetical or numerical order Password Administration Screen Field Definitions Column Name Values Description Name alphanumeric Name of client user This entry must match the Name entry in the P...

Page 56: ...FaxFinder Client Software you must first install the software on a PC and then associate that installed client software with one or more specific FaxFinder hardware units Installing FaxFinder Client S...

Page 57: ...er Fax Server Admin User Guide 57 2 At the Welcome screen click Next 3 At the Choose Destination Location screen designate the desired file location for the FaxFinder client software In most cases the...

Page 58: ...rver Admin User Guide 58 4 At the Select Program Folder screen you can designate a program folder for the FaxFinder software Again in most cases the default is recommended unless you have other plans...

Page 59: ...h Tiff Viewer Click Yes unless you prefer to use a different viewer program 7 If a Question screen appears asking Warning the extension TIF is already registered Overwrite you must respond Click Yes i...

Page 60: ...llation the Client Software starts up whenever the computer is booted A FaxFinder icon appears in the tray area at the lower right corner of the screen The FaxFinder Fax Client Software screen can be...

Page 61: ...individual FaxFinder client user can be associated with more than one FaxFinder unit This could easily be the case in an office that is large and or an office that has a great deal of fax traffic 1 A...

Page 62: ...screen in the FaxFinder Server software Click OK 4 A new FaxFinder entry should appear on the Device Status tab of the FaxFinder Fax Client Software screen The status of the newly registered FaxFinde...

Page 63: ...Faxes can be received in email form from the FaxFinder server despite dis associating from the FaxFinder server as long as the receiving party is entered in the FaxFinder Phone Book In cases where the...

Page 64: ...again 1 Open the FaxFinder Client Software program and go to the Device Status tab Select the FaxFinder unit from which you want to disconnect temporarily you can identify the FaxFinder unit by its IP...

Page 65: ...heduler has been paused you must select Pause Scheduler to rescind the command That is to say this command toggles on and off when selected repeatedly If the computer is rebooted the FaxFinder Fax Cli...

Page 66: ...ntact screen so that an recipient can be added to the Address Book Once a recipient s contact info has been entered into the Address Book faxes sent to that party will have the destination fax number...

Page 67: ...g preparing to capture capturing page n sending fax page n receiving fax page n success unsuccessful user aborted unsuccessful no carrier unsuccessful no dial tone unsuccessful error descriptor Shows...

Page 68: ...can no longer send faxes through that unit To restore the connection to the FaxFinder HylaFAX unit select Disable Because the FaxFinder Server s IP address remains in Device Status list of the FaxFin...

Page 69: ...pending fax is set to be transmitted Pages column Shows the number of pages of each fax Commands accessed by right clicking on a selected pending fax message Delete Cancels the transmission of the se...

Page 70: ...nit ttys1 denotes POTS Modem 2 of the listed faxfinder unit etc for all modems in the FF 420 820 unit Status column idle negotiating preparing to capture capturing page n sending fax page n receiving...

Page 71: ...each fax Status column success unsuccessful user aborted unsuccessful no carrier unsuccessful no dial tone unsuccessful error descriptor Indicates whether each fax was sent successfully or not and if...

Page 72: ...Shows the organizational affiliation of the the selected Address Book entry Fax Number column integers Shows the fax number of the selected Address Book entry Commands accessed by right clicking on a...

Page 73: ...r Client Software acting as the hub of activity The FaxFinder Client Software interfaces with the FaxFinder Server has a user interface and calls upon the Cover Page Generator and Tiff Viewer for thei...

Page 74: ...der Server earlier in this manual 3 The association must be made between the client PC and the FaxFinder Server See the section Associating Client with Specific FaxFinder Unit s earlier in this manual...

Page 75: ...axFinder Client Software Operation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 75 However you can send faxes through the FaxFinder without bringing up the FaxFinder Client Softw...

Page 76: ...r the common Notepad text editor program for example you must set the destination printer in the Page Setup screen In most cases however the destination printer can be set in a Print menu that appears...

Page 77: ...he FaxFinder as the default printer simultaneously for all application programs that print use the Windows Printers dialog box To adjust fax specific parameters like resolution and paper size right cl...

Page 78: ...in the FaxFinder SendFax screen by typing his her name in the Name field typing his her fax number in the Phone Number field and then clicking on Add Recipient If the recipient is specified in this w...

Page 79: ...r Modifying Cover Page Styles later in this chapter Click on the Preview Fax button to check the fax before you send it The Mult Tech Tiff Viewer program will appear In it you can view both the cover...

Page 80: ...later time 1 Send the fax via FaxFinder in the normal way see the procedure Sending a Fax earlier in this chapter 2 When the FaxFinder Send Fax screen appears enter a recipient for the fax either fro...

Page 81: ...at the scheduled time You can view the event as it happens in the FaxFinder client software Device Status screen or after the fact in the Fax Log screen Re Sending a Failed Fax Locate the failed fax...

Page 82: ...k Pause Scheduler The FaxFinder will finish the third fax but will not fax to recipients 4 10 The pausing function allows you to see details about the fax to view the fax again and to delete the fax i...

Page 83: ...ipient However the fax to the third recipient is still listed as Pending in the Pending Faxes tab of the FaxFinder Fax Client Software The client user can take one of several actions She could click o...

Page 84: ...Client Software Operation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 84 She could view the details of the fax and at her option view the fax again She could re schedule the fa...

Page 85: ...ware On the Device Status tab select the FaxFinder unit that is in the process of sending your fax In the list right click on that FaxFinder entry In the menu that appears select Abort If the fax is p...

Page 86: ...smission if it fails on the first attempt You can set both the number of additional attempts and the interval between each additional attempt You can set these parameters as follows 1 In the FaxFinder...

Page 87: ...etter Here s how this multiple document fax was sent a The user printed the text file to the FaxFinder from the Notepad text editor program b The FaxFinder Send Fax screen appeared However rather than...

Page 88: ...ding items that you have stored In the Documents pane of the FaxFinder Send Fax screen click Add You could then browse to find for example a fax that you had received earlier had stored as a TIF file...

Page 89: ...ves tax information about lots on which it intends to build houses In this case you should note the name of the TIF file in question You can then browse to that TIF file and re send it as a fax messag...

Page 90: ...FaxFinder Send Fax screen specify a recipient for the fax The recipient could either come from your Address Book or be entered by typing the Name and Phone Number in the appropriate fields and clickin...

Page 91: ...g Faxes in POTS Mode In POTS Mode all faxes are emailed to an attendant using a single fax number 1 The incoming fax arrives in the attendant s email inbox as a message with an attachment 2 The attend...

Page 92: ...Chapter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 92...

Page 93: ...r Server delivers incoming faxes to client PCs in their email inboxes 1 A PBX extension number must be assigned to the client PC at the FaxFinder Server 2 For fax reception the client PC and the FaxFi...

Page 94: ...inder client can open the file or save the file a Opening the fax message graphic file Incoming fax messages are TIFF files These TIFF files are automatically associated with the chosen TIFF viewer pr...

Page 95: ...y of features that enhance the viewing of fax messages in graphic file form thumbnails zooming spot magnification scrolling rotating etc The program can also manipulate and permanently alter the graph...

Page 96: ...Chapter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 96...

Page 97: ...llows you to copy the fax file and insert it into a different application program See Importing Fax Images into Other Application Programs below Panning Omni Directional Scroll The hand icon allows yo...

Page 98: ...n be used in one of three ways to magnify any portion of the image a Click over Area b Click and Hold Over Area c Scan the Graphic Click over Area A secondary window will appear that shows the clicked...

Page 99: ...window of fixed size The same image also appears on a third window You can adjust the size of the secondary window by dragging on its borders You can re locate the secondary window by putting the cur...

Page 100: ...ser Guide 100 Importing Fax Images into Other Application Programs The Copy command in the Multi Tech Tiff Viewer allows you to import the fax image into other application programs In the illustration...

Page 101: ...k this information will appear automatically in the corresponding fields of the fax cover page 1 In the FaxFinder Fax Client Software screen click on the Address Book tab 2 In the Edit menu select Add...

Page 102: ...particular recipient 6 When you click on Address Book at the FaxFinder Send Fax screen this same contact list will appear 7 When you select an item from this list and select Use Cover Page contact inf...

Page 103: ...Synchronize With Outlook command is invoked in the FaxFinder Client software each list is updated with changes from the other Synchronization Procedure 1 In Microsoft Outlook view the folder from whic...

Page 104: ...ser Guide 104 3 Click on Browse Select the desired folder from the Select Contact Folder Outlook screen Click OK If a confirmation screen appears click OK At the Options screen click OK 4 In the FaxFi...

Page 105: ...h Outlook The Outlook Contact information will be copied into the FaxFinder Address Book Entries from the FaxFinder Address Book if any will also be copied into the Outlook Contact list A relationship...

Page 106: ...ver pages that can be used for this purpose These stock cover pages can also be modified or customized to meet individual needs see Creating or Modifying Cover Page Styles later in this chapter In thi...

Page 107: ...y and clicking Select Note the detailed address information about the recipient that had been stored when this party was entered into the Address Book you can view the details on any Address Book entr...

Page 108: ...ter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 108 4 The FaxFinder Send Fax screen appears again but this time our recipient has been ente...

Page 109: ...nder Fax Server Admin User Guide 109 5 Since we intend to use a cover page we click Use Cover Page and then select a stock cover page from the Cover Page Style drop down list We can then type a subjec...

Page 110: ...lti Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 110 Suppose we choose the style called BoldComplete We can view it by clicking View Edit on the FaxFinder Send Fax screen The requested...

Page 111: ...der Fax Server Admin User Guide 111 6 To see how the cover page appears after the sender and recipient information has been automatically inserted click Preview Fax This is how the fax cover page will...

Page 112: ...existing style templates In this section we will describe both processes making a new template and customizing an existing stock cover page style template Creating New Cover Page Templates 1 Open the...

Page 113: ...Chapter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 113 2 The main Template Editor screen will appear Open it to full screen size...

Page 114: ...u will want to include information about the Sender and the Recipient For each type of information you will want a label in Static Text and an Edit Box Field Text into which the automated information...

Page 115: ...nt Options screen Sender s Fax Number T_TONAME FF Client Contact screen or Send Fax screen Recipient s Name T_TOCOMP FF Client Contact screen Recipient s Company Name T_TOPHONE FF Client Contact scree...

Page 116: ...xt will be cut off To select font the font style and font size use the cursor You can also access font settings from the Settings pulldown menu To align the text to the left edge right edge or center...

Page 117: ...and highlight the field type listed in the Type drop down list that you want on the cover page There is no need to use the Title field Click OK You will not type anything in the Edit Box that appears...

Page 118: ...pses on the page for any purpose Rectangles and ellipses can have a solid fill or a shading called hilight These graphic functions are described in the table below Shape Cursors A B C D E A Line B Rec...

Page 119: ...Cover Page Style drop down list on the FaxFinder Send Fax screen In general you should save to C windows install path profiles username Application Data Fax Finder Client Software Cover Pages If you...

Page 120: ...lient Software program by opening the Edit menu and selecting Edit Cover Page Template 2 In the File menu select Open Browse to the directory into which the FaxFinder client software has been installe...

Page 121: ...cpg for the purposes of our fictitious company Rocky Mountain Construction Inc 4 You can use the Tab key to skip from field to field in the template Note however that any values added to template fiel...

Page 122: ...raphic file ff rocky mtn logo1 bmp to the cover page In the Insert menu of the Template Editor select Image Browse to the location of the graphics file to be used Click Open Move the cursor to the des...

Page 123: ...User Guide 123 6 Add company slogan to bottom of template For the purposes of our fictitious company Rocky Mountain Construction Inc we will use the slogan Building on New Horizons Select the Static...

Page 124: ...on Data FaxFinder Client Software Cover Pages For Windows XP this will be C Documents And Settings username Application Data Fax Finder Client Cover Pages For our example we will overwrite the file us...

Page 125: ...r Fax Server Admin User Guide 125 9 When the fax is sent the automated fields on the cover page template will be filled in with information from the Address Book if the recipient is listed there Click...

Page 126: ...d Command Name Icon Short cut Description File Menu commands New Ctrl N Creates new cover page template file Open Ctrl O Opens an existing cover page template file for viewing or editing Save Ctrl S...

Page 127: ...to the cover page template Field Text OR Edit Box Use to insert an automated field into the cover page template The values inserted into automated fields come from FaxFinder Address Book FaxFinder Sen...

Page 128: ...e template Use Line Size drop down menu at far right of screen to select width of lines Rectangle Use to insert box objects into the cover page template Use Line Size drop down menu at far right of sc...

Page 129: ...view a smaller area of the cover page template file in greater magnification Zoom Out Use to view a larger area of the cover page template file in a lesser magnification Fit to Width Use to get magnif...

Page 130: ...Software Menu Command Definitions cont d Command Name Icon Description Settings Menu commands Font Brings up Font dialog box in which font font size and font style can be set Grid Use to turn grid on...

Page 131: ...sender of the fax to re send all or part of the fax 3 If the fax was only partially a failure then TIFF files for the successful pages will be attached If any pages of the fax failed then an addition...

Page 132: ...ed n faxes have been handled by the FaxFinder n is the total of faxes sent and received The subject of the email will be Subject FaxFinder Fax Log Text File From FaxFinder ID a b c d The actual log is...

Page 133: ...g or not powered Line 1 2 LEDs TD Transmit Data The TD LED flashes when the modem is transmitting data to another modem RD Receive Data The RD LED flashes when the modem is receiving data from another...

Page 134: ...e from any failed messages directly back to you Failure Analysis Factors to Consider When analyzing the modem log files from failed faxes you should consider these questions Is this failure a one time...

Page 135: ...Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 135 Chapter 8 Device Manager Installation Operation Installing Device Manager Software The process of installing the Device Manager...

Page 136: ...that becomes available when a particular device FaxFinder CallFinder or Multi Access unit is selected in the program s main screen Device Manager Command Summary How to Access Command Command Name Su...

Page 137: ...Phonebook Sharing Determines whether a device FaxFinder CallFinder or Multi Access unit in a system has the main phonebook receives a copy of the phonebook or operates independently For the MA100 Mult...

Page 138: ...h Systems Inc FF200 FaxFinder Fax Server Admin User Guide 138 Opening the Device Manager Software 1 To launch the Device Manager program from the Windows desktop go to Start Programs Device Manager De...

Page 139: ...system for example the system generally can consist of one FaxFinder functioning as a master or server unit designated as Primary and one or more FaxFinders functioning as client or slave units design...

Page 140: ...ystem indicating the IP address model number and phonebook sharing status for each Status column Indicates the current operating condition of the Device Manager software with respect to the device Pos...

Page 141: ...oks and Multi Access user lists During synchronization administrative phonebook parameters are not copied In this way the Copy units retain their entries for Unassigned Number Administrator Password a...

Page 142: ...t that is transmitted using the Synchronize Phonebooks command to other FaxFinder units in the system Copy units FaxFinder units can operate in same system but have independent phonebooks in which cas...

Page 143: ...transfers and confirmation screens where you click OK to proceed After the master phonebook has been transferred to the first Copy FaxFinder unit and that unit has been rebooted the Device Manager wil...

Page 144: ...the management of the Device Manager software must be connected to the same IP network as the computer running the Device Manager software To add a FaxFinder CallFinder MultiAccess unit to the system...

Page 145: ...ion For the selected device this command re imports a previously saved version of the unit s software settings including phonebook for FaxFinders and CallFinders back into that unit Update firmware Le...

Page 146: ...r Guide 146 Deleting a Device Invoking the Delete command removes the selected device FaxFinder CallFinder or Multi Access unit from the system Once deleted the device will no longer be under the mana...

Page 147: ...of settings is its configuration This same group of settings can be saved on the computer running the Device Manager software Once saved the configuration can be retrieved from the computer and re in...

Page 148: ...iguration To re install on the device FaxFinder CallFinder or MultiAccess unit a group of settings configuration previously saved on the computer running the Device Manager software use the Restore Co...

Page 149: ...ce FaxFinder CallFinder or MultiAccess unit or the current process underway Progress Bar Shows how far the current process is from completion File Name Lists name of firmware file to be used to update...

Page 150: ...ebooks command from the Primary FaxFinder unit into the phonebook of each Copy FaxFinder unit If phone numbers are added to the phonebook of a Copy FaxFinder phonebook they will be overwritten and los...

Page 151: ...computer before beginning this procedure The latest version of these files will be available on the MultiTech web site Put them in a directory on a computer connected to the network on which the FaxFi...

Page 152: ...odems for FF420 8 modems for FF820 will be listed in the main window In the bottom and largest pane of the Update FaxFinder n n n n window read the list and write down the version of firmware currentl...

Page 153: ...tallation Operation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 153 3 Browse to the location of the most recent firmware file 4 Click Start Update 5 The FaxFinder Confirm Update...

Page 154: ...N N window A transient TFTP screen may appear briefly If the updating process has been successful the final message line will say Finished The FaxFinder CallFinder is ready 7 Repeat steps 1 6 for the...

Page 155: ...hich the update is to be done Be sure that the Status of that FaxFinder unit is idle before continuing You cannot update the FaxFinder while it is handling a call Select that FaxFinder unit and right...

Page 156: ...re currently in use for the FaxFinder server and its POTS modems Compare these versions with the update files that you plan to use Make sure that the files to be installed really do supersede the ones...

Page 157: ...minute During this time several messages will appear in the Update FaxFinder N N N N window A transient TFTP screen may appear briefly If the updating process has been successful the final message lin...

Page 158: ...ing the sharing of Phone Book data the server firmware version for all FaxFinder units must be the same 9 The updating process is now complete Uninstalling or Reinstalling the Device Manager Software...

Page 159: ...User Guide 159 3 A transient screen will appear while the wizard program prepares to un install the software 4 At the Welcome screen select Remove to uninstall the FFCF Manager software or select Repa...

Page 160: ...Systems Inc FF200 FaxFinder Fax Server Admin User Guide 160 5 At the next screen confirm your decision to uninstall the Device Manager software by clicking Yes 6 A transient screen appears while files...

Page 161: ...o the procedure Setting Up the Mail Server The email may have failed due to one of three causes A the name server is unresolvable B the mail server cannot be contacted or C the client PC running the m...

Page 162: ...hen the mail server is not running and you should find out why If you can send an email to yourself using the email software then there is a problem between your mail server and the FaxFinder unit Cal...

Page 163: ...Connect State in the Current Status POTS Modem1 2 screen and if you fail to hear modem dialup negotiation tones both the state and the sound must be observable A Situate yourself in a place where you...

Page 164: ...uipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telepho...

Page 165: ...ate the receiving antenna Increase the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the d...

Page 166: ...must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repair...

Page 167: ...from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on th...

Page 168: ...ed Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem...

Page 169: ...lling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com...

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