Chapter 9: Troubleshooting
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide
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Chapter 9 – Troubleshooting
1. What if I can't see the web page for my FaxFinder ?
REMEDY
: Is the status LED on the FaxFinder unit blinking? If not, then the unit is either malfunctioning or
not turned on. If the Status LED is blinking, then verify that the Admin PC is actually on the
same subnet as the FaxFinder and that it can be “pinged.”
Launch a Command Prompt.
(In WinNT, go to
Start | Programs | Command Prompt
.
In WinXP, go to
Start | All Programs | Accessories | Command Prompt
.
In Win2000, go to
Start | Programs | Accessories | Command Prompt
.)
Type
ipconfig
to verify that the Admin PC’s IP address is in the same network as the
FaxFinder’s IP address.
Then type
ping 192.168.2.1
and press
Return
.
If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web
page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439).
2. What if I don't get an email when I set the mail server address ?
This pertains to the procedure “Setting Up the Mail Server.”
The email may have failed due to one of three causes:
(A) the name server is unresolvable,
(B) the mail server cannot be contacted; or
(C) the client PC running the mail software cannot connect to the mail server.
CAUSE A:
During transmission, the name server’s address could not be resolved (that is, the FaxFinder
unit could not contact your name server).
RESPONSE A:
Contact the FaxFinder unit using telnet and try to ping the name server.
telnet 192.168.x.x
user: admin
password: admin
# ping 192.168.y.y (where this is the address of the name server)
If the name server ping fails, you must determine why it failed.
The name server may not be contact-able because it is on a different subnet. The name
server ping could also fail because the default gateway has been set incorrectly.
If the name server ping succeeds, then try to ping the mail server using its domain
name.
# ping mail.ourcompany.com
If pinging the mail server by its domain name fails, then try pinging it by using its IP
address (if this can be determined). If you succeed in pinging the mail server by its IP
address but yet it cannot be pinged via its domain name, then the name server is not
functioning correctly.
If the mail server can be pinged neither by its domain name nor by its IP address, then
consider item B below.
