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Chapter 8: Device Manager Installation & Operation

Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide

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In the bottom (and largest) pane of the

Update FaxFinder N.N.N.N

window, read the list and write

down the version of firmware currently in use for the FaxFinder server and its POTS modems.
Compare these versions with the update files that you plan to use. Make sure that the files to be
installed really do supersede the ones currently installed on the FaxFinder.

In the

FaxFinder Update Select

field, select “FaxFinder firmware.”

3. Browse to the location of the most recent firmware file.

4. Click

Start Update

.

5. The

FaxFinder – Confirm Update

screen will appear. Click

OK

.

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Summary of Contents for FaxFinder FF100

Page 1: ...ADMINISTRATOR USER GUIDE FaxFinder FF100 V 34 Fax Server Administrator User Guide...

Page 2: ...any person or organization of such revisions or changes Revisions Revision Level Date Description A 08 18 04 Initial release B 04 20 06 Update for 1 05 08 software release Patents This device covered...

Page 3: ...URATION 19 WE SUPPLY 19 YOU SUPPLY 19 PART A CABLING CONNECTING THE FAXFINDER TO POWER OUTLET PHONE LINES AND ETHERNET 20 1 Connect FaxFinder to AC Outlet 20 2 Verify powering 20 3 Connect FaxFinder t...

Page 4: ...SETTING UP YOUR ADDRESS BOOK MANUALLY 100 SETTING UP YOUR ADDRESS BOOK BY SYNCHRONIZING WITH OUTLOOK 102 What Synchronization Means 102 Synchronization Procedure 102 USING STOCK COVER PAGES 105 CREAT...

Page 5: ...FaxFinder 160 2 What if I don t get an email when I set the mail server address 160 3 What if the FaxFinder doesn t answer a fax call 162 4 What if I don t get the email to me of the test fax that I s...

Page 6: ...Xs made by certain manufacturers for example Avaya Mode Code for certain Avaya PBXs and where applicable those settings are preferrable to the DTMF Digits setting Receiving Fax clients receive faxes i...

Page 7: ...ail via PBX extension numbers Faxes converted to TIFF files Uses a single PBX station port Allows available PBX extensions to serve as incoming fax numbers for users One loop start POTS port for outbo...

Page 8: ...this multiple extension to single port functionality and that it is activated PBXs lacking this functionality can still be used with the FaxFinder in POTS Mode Safety Warnings UsethisproductonlywithU...

Page 9: ...ensive user info for FaxFinder clients Client Operation Primer on CD Brief instructions for sending and receiving faxes via the FaxFinder system Multi Tech recommends that you give a copy of this docu...

Page 10: ...ted personal fax machine Commonly many parties go to the same fax machine to send and receive on a single ordinary phone line Compared to the centralized and non private nature of faxing with an ordin...

Page 11: ...ser picks the FaxFinder as the destination printer in a particular application program and then prints the document to send the fax In the remainder of this chapter we introduce our fictitious sample...

Page 12: ...Server Address mail acme99 com update A time server pro vides current time to the FaxFinder upon request The time server uses Simple Network Time Protocol SNTP time nist gov mail acme99 com Mail Serve...

Page 13: ...354686 Send Receive 07 27 2004 10 48 46 AM 07 27 2004 10 32 06 AM 07 27 2004 09 49 39 AM 07 27 2004 09 39 31 AM 07 27 2004 09 20 02 AM 07 27 2004 08 07 26 AM 07 27 2004 07 33 19 AM Pat Mary Pete Joe 9...

Page 14: ...Chapter 2 System Overview Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 14 Receiving a Fax Client Perspective Joe Gets a Product Order...

Page 15: ...eet vi rtual lyanycommercial requirements Gadulation Functions by M odel Model Pow er Output MTB F D im en sions i n ch e s A pp rovals Bluebird 100 10 amps 120VAC 100 gadnerks min 1000days 32W x 2 4L...

Page 16: ...Chapter 2 System Overview Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 16 Sample Client Setup Joe the Acme99 Order Processor...

Page 17: ...Chapter 2 System Overview Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 17 Sending a Fax Client Perspective Mary Sends Spec Sheet to Client...

Page 18: ...und floor of what could become a great opportunity Blah blah blah blah blah We were pleased at y our inquiry about our housing to be offered at the Murkie Pond hous ing development We expec t the proj...

Page 19: ...ty allows multiple PBX users to have their own unique directory numbers for receiving faxes If you are using the FF100 in conjunction with a PBX and in PBX Routing Mode be sure that the PBX has this m...

Page 20: ...he FaxFinder performs a diagnostic self test The PWR indicator flashes when the test is complete and the unit is ready If this does not happen check that the power supply is solidly connected and that...

Page 21: ...de or to a POTS line for use in POTS Mode Connection for PBX Routing Mode Connection for POTS Mode Plug one end of the phone cable into the FaxFinder s LINE jack and the other into an available Statio...

Page 22: ...tion in advance will expedite the FaxFinder configuration process Server Parameters for Server Admin screen Values for this FaxFinder IP Address of FaxFinder unit Subnet Mask Domain Name Server Second...

Page 23: ...ng IP address Then reset the IP address to 192 168 2 2 Windows 2000 a From the Windows desktop right click on My Network Places and select Properties b In the Network and Dialup Connections screen rig...

Page 24: ...ay address http 192 168 2 1 and press Enter b The Login screen will appear At this point you can be assured that the FaxFinder is connected to the network If the Login screen does not appear see item...

Page 25: ...to the IP Configuration fields Administration IP Configuration IP Address 192 168 4 89 Subnet Mask Name Server Default Gateway Secondary Name Server update 255 255 255 0 192 168 11 251 192 168 4 1 b F...

Page 26: ...s for the Unassigned Number function Again no matter what values are used for the Name User ID and Email Address fields the second row will still apply to the person doing the Unassigned Number functi...

Page 27: ...he person whom you want to receive all inbound faxes sent to unassigned PBX phone numbers For example suppose extra PBX extensions were allocated to incoming faxes but were not specifically assigned t...

Page 28: ...axFinder Administrator can use to send and receive PBX Routing Mode only personal faxes In PBX Routing Mode enter in the Ext field the Administrator s PBX fax extension In POTS Mode leave the Ext fiel...

Page 29: ...cation in order to give the FaxFinder access fill in the three related SMTP fields SMTP Server User ID SMTP Password Retype SMTP Password If you can enter the network email program and send messages w...

Page 30: ...MF protocol for connecting to voice mail e Set the Max DTMF Digits field per the requirements of the PBX with which the FaxFinder will interface if applicable f Fax ID The value entered in the Fax ID...

Page 31: ...git combination that might predispose client users to make fax calls accidentally to 911 or any other official emergency phone number i Click Update j Click on Current Status Watch the Current Status...

Page 32: ...or Then re enter the password in the Confirm Password field Passwords can be as short as 1 character as long as 40 characters and are case sensitive Notes 1 Changes to any User ID must be done in the...

Page 33: ...ust be at least 1 character in length can be as long as 40 characters and are case sensitive Notes 1 Changes to any User ID must be done in the Phone Book screen 2 As a default the FaxFinder software...

Page 34: ...pen the fax in a Tiff viewer program on your computer The viewer program you use could be either the Multi Tech Tiff Viewer or a graphic file viewer included with or installed in your PC The Multi Tec...

Page 35: ...Ext column the PBX extension assigned to each client user In POTS Mode leave the Ext field blank all incoming faxes will go to the Attendant the user specified in the Phone Book s Unassigned Number f...

Page 36: ...ns of the FaxFinder server software We describe each field in each screen and some of the command buttons We do not describe command buttons that have functions that would be readily understood by use...

Page 37: ...in screen is the primary security device for the Server software The FaxFinder has a default setting that allows use of admin as both the User Name and the Password at initial startup After you have b...

Page 38: ...ransmissions including faxes sent and received listed in a log report The number of fax transmissions described in the fax log can differ from the number that triggers the sending of the log report th...

Page 39: ...ric Client party sending or receiving fax Remote ID phone number Fax number of remote party involved in fax transmission this could be sender or receiver Result pass fail Indicates whether fax transmi...

Page 40: ...for this fax transmission receive or send Resolution standard fine Coarseness or fineness of the fax image Standard 92x204 dpi Fine 196x204 dpi Baud Rate 2400 4800 7200 9600 12000 14400 16800 19200 21...

Page 41: ...ompression of differences between lines two dimensional compression Error Correction is not required if MH or MR compression is used MMR is two dimensional compression only and requires error correcti...

Page 42: ...ange notification message relating to the SMTP Server Address field of Administration screen reboot message indicating that FF100 is online Email To a b c Email recipient of latest fax message either...

Page 43: ...per second at which the current fax transmission is occurring Connect Time mm dd yyyy hh mm ss For the current fax the date and time at which the connection began Page numeric For the current fax thi...

Page 44: ...ative rights If a non administrator clicks on either of these buttons that party will be logged out of the FaxFinder Server program and the following error message will appear Logout Option When you c...

Page 45: ...Chapter 4 FaxFinder Server Software Screens Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 45 Administration Screen...

Page 46: ...subnet mask is used in conjunction with the IP address to determine if a data destination is on the same immediate network or not in the case of networks made of hubs and ethernet cards The default va...

Page 47: ...entication is not needed Password alphanumeric Password used by FaxFinder unit when accessing mail server Leave this field blank if authentication is not needed Retype Password alphanumeric Reiteratio...

Page 48: ...dd mm yyyy OR yyyy mm dd The date can be set to one fo three orders where mm is the month dd is the day of the month and yyyy is the year Time Format 12 hour or 24 hour Indicates whether time is pres...

Page 49: ...me column alphanumeric For each client entry this column shows the client s name User ID column alphanumeric For each client entry this column lists an additional one word identifier for each client t...

Page 50: ...eeded The first row is always for the Administrator function No matter what values are used for the Name User ID and Email Address fields of this row it still applies to the person doing the Administr...

Page 51: ...POTS Modem Modem Configuration POTS Modem Screen Field Definitions Field Name Values Description Country Code country names Sets modem telephony parameters as required for the listed country Answer O...

Page 52: ...system has been installed The Alcatel Mode Code setting applies to the Alcatel model Omni PCX4400 PBX equipped with an inband DTMF protocol for connecting to voice mail Additional mode codes may be ad...

Page 53: ...ersonnel This feature helps to identify and clarify unusual or difficult problems that may occur Extra Init String In this field the administrator can enter AT commands that the FaxFinder modem will i...

Page 54: ...x transmissions If you are operating at speeds below 16 800 bps you can set Error Correction off to achieve faster transmissions of faxes although the quality of the fax transmissions may be compromis...

Page 55: ...of client user This entry must match the Name entry in the Phone Book User ID alphanumeric Identifier for client user This entry must match the User ID entry in the Phone Book Password alphanumeric Se...

Page 56: ...FaxFinder Client Software you must first install the software on a PC and then associate that installed client software with one or more specific FaxFinder hardware units Installing FaxFinder Client S...

Page 57: ...er Fax Server Admin User Guide 57 2 At the Welcome screen click Next 3 At the Choose Destination Location screen designate the desired file location for the FaxFinder client software In most cases the...

Page 58: ...rver Admin User Guide 58 4 At the Select Program Folder screen you can designate a program folder for the FaxFinder software Again in most cases the default is recommended unless you have other plans...

Page 59: ...h Tiff Viewer Click Yes unless you prefer to use a different viewer program 7 If a Question screen appears asking Warning the extension TIF is already registered Overwrite you must respond Click Yes i...

Page 60: ...llation the Client Software starts up whenever the computer is booted A FaxFinder icon appears in the tray area at the lower right corner of the screen The FaxFinder Fax Client Software screen can be...

Page 61: ...individual FaxFinder client user can be associated with more than one FaxFinder unit This could easily be the case in an office that is large and or an office that has a great deal of fax traffic 1 A...

Page 62: ...screen in the FaxFinder Server software Click OK 4 A new FaxFinder entry should appear on the Device Status tab of the FaxFinder Fax Client Software screen The status of the newly registered FaxFinde...

Page 63: ...Faxes can be received in email form from the FaxFinder server despite dis associating from the FaxFinder server as long as the receiving party is entered in the FaxFinder Phone Book In cases where the...

Page 64: ...again 1 Open the FaxFinder Client Software program and go to the Device Status tab Select the FaxFinder unit from which you want to disconnect temporarily you can identify the FaxFinder unit by its IP...

Page 65: ...heduler has been paused you must select Pause Scheduler to rescind the command That is to say this command toggles on and off when selected repeatedly If the computer is rebooted the FaxFinder Fax Cli...

Page 66: ...ntact screen so that an recipient can be added to the Address Book Once a recipient s contact info has been entered into the Address Book faxes sent to that party will have the destination fax number...

Page 67: ...g preparing to capture capturing page n sending fax page n receiving fax page n success unsuccessful user aborted unsuccessful no carrier unsuccessful no dial tone unsuccessful error descriptor Shows...

Page 68: ...can no longer send faxes through that unit To restore the connection to the FaxFinder HylaFAX unit select Disable Because the FaxFinder Server s IP address remains in Device Status list of the FaxFin...

Page 69: ...pending fax is set to be transmitted Pages column Shows the number of pages of each fax Commands accessed by right clicking on a selected pending fax message Delete Cancels the transmission of the se...

Page 70: ...being tracked ttys0 denotes POTS Modem 1 of the listed faxfinder unit Status column idle negotiating preparing to capture capturing page n sending fax page n receiving fax page n success unsuccessful...

Page 71: ...each fax Status column success unsuccessful user aborted unsuccessful no carrier unsuccessful no dial tone unsuccessful error descriptor Indicates whether each fax was sent successfully or not and if...

Page 72: ...Shows the organizational affiliation of the the selected Address Book entry Fax Number column integers Shows the fax number of the selected Address Book entry Commands accessed by right clicking on a...

Page 73: ...r Client Software acting as the hub of activity The FaxFinder Client Software interfaces with the FaxFinder Server has a user interface and calls upon the Cover Page Generator and Tiff Viewer for thei...

Page 74: ...der Server earlier in this manual 3 The association must be made between the client PC and the FaxFinder Server See the section Associating Client with Specific FaxFinder Unit s earlier in this manual...

Page 75: ...axFinder Client Software Operation Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 75 However you can send faxes through the FaxFinder without bringing up the FaxFinder Client Softw...

Page 76: ...r the common Notepad text editor program for example you must set the destination printer in the Page Setup screen In most cases however the destination printer can be set in a Print menu that appears...

Page 77: ...he FaxFinder as the default printer simultaneously for all application programs that print use the Windows Printers dialog box To adjust fax specific parameters like resolution and paper size right cl...

Page 78: ...in the FaxFinder SendFax screen by typing his her name in the Name field typing his her fax number in the Phone Number field and then clicking on Add Recipient If the recipient is specified in this w...

Page 79: ...r Modifying Cover Page Styles later in this chapter Click on the Preview Fax button to check the fax before you send it The Mult Tech Tiff Viewer program will appear In it you can view both the cover...

Page 80: ...later time 1 Send the fax via FaxFinder in the normal way see the procedure Sending a Fax earlier in this chapter 2 When the FaxFinder Send Fax screen appears enter a recipient for the fax either fro...

Page 81: ...at the scheduled time You can view the event as it happens in the FaxFinder client software Device Status screen or after the fact in the Fax Log screen Re Sending a Failed Fax Locate the failed fax...

Page 82: ...k Pause Scheduler The FaxFinder will finish the third fax but will not fax to recipients 4 10 The pausing function allows you to see details about the fax to view the fax again and to delete the fax i...

Page 83: ...ipient However the fax to the third recipient is still listed as Pending in the Pending Faxes tab of the FaxFinder Fax Client Software The client user can take one of several actions She could click o...

Page 84: ...Client Software Operation Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 84 She could view the details of the fax and at her option view the fax again She could re schedule the fa...

Page 85: ...ware On the Device Status tab select the FaxFinder unit that is in the process of sending your fax In the list right click on that FaxFinder entry In the menu that appears select Abort If the fax is p...

Page 86: ...smission if it fails on the first attempt You can set both the number of additional attempts and the interval between each additional attempt You can set these parameters as follows 1 In the FaxFinder...

Page 87: ...etter Here s how this multiple document fax was sent a The user printed the text file to the FaxFinder from the Notepad text editor program b The FaxFinder Send Fax screen appeared However rather than...

Page 88: ...ding items that you have stored In the Documents pane of the FaxFinder Send Fax screen click Add You could then browse to find for example a fax that you had received earlier had stored as a TIF file...

Page 89: ...ves tax information about lots on which it intends to build houses In this case you should note the name of the TIF file in question You can then browse to that TIF file and re send it as a fax messag...

Page 90: ...FaxFinder Send Fax screen specify a recipient for the fax The recipient could either come from your Address Book or be entered by typing the Name and Phone Number in the appropriate fields and clickin...

Page 91: ...g Faxes in POTS Mode In POTS Mode all faxes are emailed to an attendant using a single fax number 1 The incoming fax arrives in the attendant s email inbox as a message with an attachment 2 The attend...

Page 92: ...Chapter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 92...

Page 93: ...r Server delivers incoming faxes to client PCs in their email inboxes 1 A PBX extension number must be assigned to the client PC at the FaxFinder Server 2 For fax reception the client PC and the FaxFi...

Page 94: ...inder client can open the file or save the file a Opening the fax message graphic file Incoming fax messages are TIFF files These TIFF files are automatically associated with the chosen TIFF viewer pr...

Page 95: ...y of features that enhance the viewing of fax messages in graphic file form thumbnails zooming spot magnification scrolling rotating etc The program can also manipulate and permanently alter the graph...

Page 96: ...Chapter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 96...

Page 97: ...llows you to copy the fax file and insert it into a different application program See Importing Fax Images into Other Application Programs below Panning Omni Directional Scroll The hand icon allows yo...

Page 98: ...n be used in one of three ways to magnify any portion of the image a Click over Area b Click and Hold Over Area c Scan the Graphic Click over Area A secondary window will appear that shows the clicked...

Page 99: ...window of fixed size The same image also appears on a third window You can adjust the size of the secondary window by dragging on its borders You can re locate the secondary window by putting the cur...

Page 100: ...k this information will appear automatically in the corresponding fields of the fax cover page 1 In the FaxFinder Fax Client Software screen click on the Address Book tab 2 In the Edit menu select Add...

Page 101: ...particular recipient 6 When you click on Address Book at the FaxFinder Send Fax screen this same contact list will appear 7 When you select an item from this list and select Use Cover Page contact inf...

Page 102: ...Synchronize With Outlook command is invoked in the FaxFinder Client software each list is updated with changes from the other Synchronization Procedure 1 In Microsoft Outlook view the folder from whic...

Page 103: ...ser Guide 103 3 Click on Browse Select the desired folder from the Select Contact Folder Outlook screen Click OK If a confirmation screen appears click OK At the Options screen click OK 4 In the FaxFi...

Page 104: ...h Outlook The Outlook Contact information will be copied into the FaxFinder Address Book Entries from the FaxFinder Address Book if any will also be copied into the Outlook Contact list A relationship...

Page 105: ...ver pages that can be used for this purpose These stock cover pages can also be modified or customized to meet individual needs see Creating or Modifying Cover Page Styles later in this chapter In thi...

Page 106: ...y and clicking Select Note the detailed address information about the recipient that had been stored when this party was entered into the Address Book you can view the details on any Address Book entr...

Page 107: ...ter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 107 4 The FaxFinder Send Fax screen appears again but this time our recipient has been ente...

Page 108: ...nder Fax Server Admin User Guide 108 5 Since we intend to use a cover page we click Use Cover Page and then select a stock cover page from the Cover Page Style drop down list We can then type a subjec...

Page 109: ...lti Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 109 Suppose we choose the style called BoldComplete We can view it by clicking View Edit on the FaxFinder Send Fax screen The requested...

Page 110: ...der Fax Server Admin User Guide 110 6 To see how the cover page appears after the sender and recipient information has been automatically inserted click Preview Fax This is how the fax cover page will...

Page 111: ...existing style templates In this section we will describe both processes making a new template and customizing an existing stock cover page style template Creating New Cover Page Templates 1 Open the...

Page 112: ...Chapter 6 FaxFinder Client Software Operation Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 112 2 The main Template Editor screen will appear Open it to full screen size...

Page 113: ...u will want to include information about the Sender and the Recipient For each type of information you will want a label in Static Text and an Edit Box Field Text into which the automated information...

Page 114: ...nt Options screen Sender s Fax Number T_TONAME FF Client Contact screen or Send Fax screen Recipient s Name T_TOCOMP FF Client Contact screen Recipient s Company Name T_TOPHONE FF Client Contact scree...

Page 115: ...xt will be cut off To select font the font style and font size use the cursor You can also access font settings from the Settings pulldown menu To align the text to the left edge right edge or center...

Page 116: ...and highlight the field type listed in the Type drop down list that you want on the cover page There is no need to use the Title field Click OK You will not type anything in the Edit Box that appears...

Page 117: ...pses on the page for any purpose Rectangles and ellipses can have a solid fill or a shading called hilight These graphic functions are described in the table below Shape Cursors A B C D E A Line B Rec...

Page 118: ...Cover Page Style drop down list on the FaxFinder Send Fax screen In general you should save to C windows install path profiles username Application Data Fax Finder Client Software Cover Pages If you...

Page 119: ...lient Software program by opening the Edit menu and selecting Edit Cover Page Template 2 In the File menu select Open Browse to the directory into which the FaxFinder client software has been installe...

Page 120: ...cpg for the purposes of our fictitious company Rocky Mountain Construction Inc 4 You can use the Tab key to skip from field to field in the template Note however that any values added to template fiel...

Page 121: ...raphic file ff rocky mtn logo1 bmp to the cover page In the Insert menu of the Template Editor select Image Browse to the location of the graphics file to be used Click Open Move the cursor to the des...

Page 122: ...User Guide 122 6 Add company slogan to bottom of template For the purposes of our fictitious company Rocky Mountain Construction Inc we will use the slogan Building on New Horizons Select the Static...

Page 123: ...on Data FaxFinder Client Software Cover Pages For Windows XP this will be C Documents And Settings username Application Data Fax Finder Client Cover Pages For our example we will overwrite the file us...

Page 124: ...r Fax Server Admin User Guide 124 9 When the fax is sent the automated fields on the cover page template will be filled in with information from the Address Book if the recipient is listed there Click...

Page 125: ...d Command Name Icon Short cut Description File Menu commands New Ctrl N Creates new cover page template file Open Ctrl O Opens an existing cover page template file for viewing or editing Save Ctrl S...

Page 126: ...to the cover page template Field Text OR Edit Box Use to insert an automated field into the cover page template The values inserted into automated fields come from FaxFinder Address Book FaxFinder Sen...

Page 127: ...e template Use Line Size drop down menu at far right of screen to select width of lines Rectangle Use to insert box objects into the cover page template Use Line Size drop down menu at far right of sc...

Page 128: ...view a smaller area of the cover page template file in greater magnification Zoom Out Use to view a larger area of the cover page template file in a lesser magnification Fit to Width Use to get magnif...

Page 129: ...Software Menu Command Definitions cont d Command Name Icon Description Settings Menu commands Font Brings up Font dialog box in which font font size and font style can be set Grid Use to turn grid on...

Page 130: ...sender of the fax to re send all or part of the fax 3 If the fax was only partially a failure then TIFF files for the successful pages will be attached If any pages of the fax failed then an addition...

Page 131: ...ed n faxes have been handled by the FaxFinder n is the total of faxes sent and received The subject of the email will be Subject FaxFinder Fax Log Text File From FaxFinder ID a b c d The actual log is...

Page 132: ...g or not powered Line 1 2 LEDs TD Transmit Data The TD LED flashes when the modem is transmitting data to another modem RD Receive Data The RD LED flashes when the modem is receiving data from another...

Page 133: ...e from any failed messages directly back to you Failure Analysis Factors to Consider When analyzing the modem log files from failed faxes you should consider these questions Is this failure a one time...

Page 134: ...Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 134 Chapter 8 Device Manager Installation Operation Installing Device Manager Software The process of installing the Device Manager...

Page 135: ...that becomes available when a particular device FaxFinder CallFinder or Multi Access unit is selected in the program s main screen Device Manager Command Summary How to Access Command Command Name Su...

Page 136: ...Phonebook Sharing Determines whether a device FaxFinder CallFinder or Multi Access unit in a system has the main phonebook receives a copy of the phonebook or operates independently For the MA100 Mult...

Page 137: ...h Systems Inc FF100 FaxFinder Fax Server Admin User Guide 137 Opening the Device Manager Software 1 To launch the Device Manager program from the Windows desktop go to Start Programs Device Manager De...

Page 138: ...system for example the system generally can consist of one FaxFinder functioning as a master or server unit designated as Primary and one or more FaxFinders functioning as client or slave units design...

Page 139: ...ystem indicating the IP address model number and phonebook sharing status for each Status column Indicates the current operating condition of the Device Manager software with respect to the device Pos...

Page 140: ...oks and Multi Access user lists During synchronization administrative phonebook parameters are not copied In this way the Copy units retain their entries for Unassigned Number Administrator Password a...

Page 141: ...t that is transmitted using the Synchronize Phonebooks command to other FaxFinder units in the system Copy units FaxFinder units can operate in same system but have independent phonebooks in which cas...

Page 142: ...transfers and confirmation screens where you click OK to proceed After the master phonebook has been transferred to the first Copy FaxFinder unit and that unit has been rebooted the Device Manager wil...

Page 143: ...the management of the Device Manager software must be connected to the same IP network as the computer running the Device Manager software To add a FaxFinder CallFinder MultiAccess unit to the system...

Page 144: ...ion For the selected device this command re imports a previously saved version of the unit s software settings including phonebook for FaxFinders and CallFinders back into that unit Update firmware Le...

Page 145: ...r Guide 145 Deleting a Device Invoking the Delete command removes the selected device FaxFinder CallFinder or Multi Access unit from the system Once deleted the device will no longer be under the mana...

Page 146: ...of settings is its configuration This same group of settings can be saved on the computer running the Device Manager software Once saved the configuration can be retrieved from the computer and re in...

Page 147: ...iguration To re install on the device FaxFinder CallFinder or MultiAccess unit a group of settings configuration previously saved on the computer running the Device Manager software use the Restore Co...

Page 148: ...ce FaxFinder CallFinder or MultiAccess unit or the current process underway Progress Bar Shows how far the current process is from completion File Name Lists name of firmware file to be used to update...

Page 149: ...ebooks command from the Primary FaxFinder unit into the phonebook of each Copy FaxFinder unit If phone numbers are added to the phonebook of a Copy FaxFinder phonebook they will be overwritten and los...

Page 150: ...dure The latest version of these files will be available on the MultiTech web site Put them in a directory on a computer connected to the network on which the FaxFinder unit is running NOTE Updating t...

Page 151: ...odems for FF420 8 modems for FF820 will be listed in the main window In the bottom and largest pane of the Update FaxFinder n n n n window read the list and write down the version of firmware currentl...

Page 152: ...tallation Operation Multi Tech Systems Inc FF100 FaxFinder Fax Server Admin User Guide 152 3 Browse to the location of the most recent firmware file 4 Click Start Update 5 The FaxFinder Confirm Update...

Page 153: ...N N window A transient TFTP screen may appear briefly If the updating process has been successful the final message line will say Finished The FaxFinder CallFinder is ready 7 Repeat steps 1 6 for the...

Page 154: ...hich the update is to be done Be sure that the Status of that FaxFinder unit is idle before continuing You cannot update the FaxFinder while it is handling a call Select that FaxFinder unit and right...

Page 155: ...re currently in use for the FaxFinder server and its POTS modems Compare these versions with the update files that you plan to use Make sure that the files to be installed really do supersede the ones...

Page 156: ...minute During this time several messages will appear in the Update FaxFinder N N N N window A transient TFTP screen may appear briefly If the updating process has been successful the final message lin...

Page 157: ...ing the sharing of Phone Book data the server firmware version for all FaxFinder units must be the same 9 The updating process is now complete Uninstalling or Reinstalling the Device Manager Software...

Page 158: ...User Guide 158 3 A transient screen will appear while the wizard program prepares to un install the software 4 At the Welcome screen select Remove to uninstall the FFCF Manager software or select Repa...

Page 159: ...Systems Inc FF100 FaxFinder Fax Server Admin User Guide 159 5 At the next screen confirm your decision to uninstall the Device Manager software by clicking Yes 6 A transient screen appears while files...

Page 160: ...The email may have failed due to one of three causes A the name server is unresolvable B the mail server cannot be contacted or C the client PC running the mail software cannot connect to the mail ser...

Page 161: ...tware If you cannot send an email to yourself using your email software then the mail server is not running and you should find out why If you can send an email to yourself using the email software th...

Page 162: ...r Connect State in the Current Status POTS Modem1 screen and if you fail to hear modem dialup negotiation tones both the state and the sound must be observable A Situate yourself in a place where you...

Page 163: ...uipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telepho...

Page 164: ...ncrease the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced rad...

Page 165: ...must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repair...

Page 166: ...from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on th...

Page 167: ...ed Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem...

Page 168: ...lling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com...

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