www.mukava-tables.com
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Product Warranty Information and Returns
Your Mükava product is warranted by the Project For Adult Literacy and Schools (“The
Company”) or the distributor, to be free from defects in workmanship and materials,
under normal use and conditions, for a period of two (2) years from the date of original
purchase. Should this product fail to function in a satisfactory manner, contact customer
service (http://www.mukava-tables.com/contact-us/) to explain the issues you are
experiencing. Please be prepared to quote the product’s serial number on the back of the
reading surface.
Should this fail to resolve the matter and service still be required by reason of any
defect or malfunction during the warranty period, the company shall provide you with a
Merchandise Return Authorization (“MRA”) and at its discretion, shall repair or replace
the defective product without charge (except for a charge for handling, packing,
return postage, and insurance). This decision is subject to verification of the defect or
malfunction upon delivery of this product to the factory service center listed below. The
product must include a copy of the proof of purchase, including date of purchase.
The fee for service without proof of purchase is $30.00 USD or local equivalent in addition
to shipping & handling charges.
If service is required:
• Pack the product in a well padded, heavy corrugated box (original shipping box
is preferred).
• Enclose a photocopy of your sales receipt, credit card statement, or other proof of
the date of purchase, if within the warranty period. Put the MRA number provided to
you on the photocopy and the outside of the packaging.
• Enclose a check or money order payable to the order of Project for Adult Literacy
and Schools, LLC for the sum of shipping amount determined above (plus $30.00
USD or local equivalent without proof of purchase).
• Send the unit prepaid and insured, to the factory service center listed on the MRA.
Our company shall pay to return all repaired Mükava products to their owners that follow
the procedures outlined above.
WARRANTY INFORMATION
