MTS Systems SilentFlo 505G2 Series, Manual

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Technical Support
8 Series 505G2 SilentFlo™ Hydraulic Power Unit
Know information from prior technical assistance
If you have contacted MTS about this problem before, we can recall your file based on the:
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MTS case number
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Name of the person who helped you
Identify the problem
Describe the problem and know the answers to the following questions:
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How long and how often has the problem occurred?
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Can you reproduce the problem?
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Were any hardware or software changes made to the system before the problem started?
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What are the equipment model numbers?
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What is the controller model (if applicable)?
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What is the system configuration?
Know relevant computer information
For a computer problem, have the following information available:
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Manufacturer’s name and model number
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Operating software type and service patch information
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Amount of system memory
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Amount of free space on the hard drive where the application resides
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Current status of hard-drive fragmentation
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Connection status to a corporate network
Know relevant software information
For software application problems, have the following information available:
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The software application’s name, version number, build number, and (if available) software
patch number. This information can typically be found in the About selection in the Help menu.
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The names of other applications on your computer, such as:
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Anti-virus software
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Screen savers
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Keyboard enhancers
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Print spoolers
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Messaging applications