mspa D-AL04 Alpine After-Sales Service Manual Download Page 36

Page: 36 / 37

2019-2020

Delight Service Manual

Visit our website at: www.the-mspa.com

- 36 -

Temperature sensor failure

Replace with a new temperature sensor

Water level

doesn't reach the

minimum water line

Add more water to the minimum line.

Water inlet is

blocked

Replace with a new filter and clean the inlet.

Video guide:

https://youtu.be/4-jyyfKg9xM

Filter failure

No filtering water from the inlet

No filtering water from the inlet, take out the control box (heater/blower

engine) to the local service partner, a new filter pump needs to be

replaced.

Video guide:

https://youtu.be/ZyibpFOkGvU

Flow switch

is not closed

Check whether there is abnormal objects blocked the flow swich, clean

it or change a new flow switch.

Video guide to take out the control box: https://youtu.be/ZyibpFOkGvU

EEP/888/BBB

Memory self - check after

power on

Power off the plug. Wait

for

5S to see if the error code will disappear. If

yes, re-start the power to use the spa as normal.

Signal cord gets loosen

Uncsrew the control panel and tighten the singal cord

Power boards failure

Take out the control box (heater/blower engine) to the local service

partner, a new power board in the control box needs to be replaced.

Video guide:

https://youtu.be/ZyibpFOkGvU

No display on

the control

panel

Power failure

Check the power supply

PRCD is off

Reset the PRCD following testing guidelines (press the RESET / TEST

/ RESET in sequence)

PRCD is

defective

Replace with a new PRCD

Signal cord gets loosen

Uncsrew the control panel and tighten the singal cord

Spa leaking

Spa inlet connection not

securely tight(

if not fixed tight

). Tighten the inlet&outlet connection.

Drainage valve is

not well

screwed on

Close the drainage valve.

Water leaks from the spa pool

body

Re-glue help

or contact service partner to replace a new pool

body:https://youtu.be/szF-4t0Ff5Q

No heating

properly

Low water level

Add more water to the minimum line.

Temperature is set too low.

Set a higher temperature

Dirty filter cartridge

Clean or replace a new filter cartridge

Heating element failure (Not

heating up)

Take out the control box (heater/blower engine) to the local service

partner, a new heater in the control box needs to be replaced.

Video guide:

https://youtu.be/ZyibpFOkGvU

Summary of Contents for D-AL04 Alpine

Page 1: ...2019 2020 Delight Service Manual Visit our website at www the mspa com 1 After sale Service Manual DELIGHT BUBBLE Spa EU UK SW Oriental Recreational Products Shanghai Co Ltd ...

Page 2: ...2019 2020 Delight Service Manual Visit our website at www the mspa com 2 Table of Contents ...

Page 3: ...rranty services efficiently 1 1 6 Set up service procedures to guide and monitor service staffs daily service activities include answering customers phone calls providing the service recording service details and filling in the service report 1 2 Obligations of the After sale Service Center As an ORPC authorized After sales service center it is responsible to take care of all after sales service r...

Page 4: ...nty Items Mspa Model D AL04 06 D NE02 D SC04 06 D TE06 D AU04 06 D CA04 06 D ST04 Warranty Period Nine 9 months including three 3 months of storage period for the Delight series spa pool Fifteen 15 months including three 3 months of storage period for the electric part Six 6 months including three 3 months of storage period for other spa components like inflatable bladder spa cover and other non e...

Page 5: ...erature Increasing Rate or Speed For 220 240V 50Hz Spa EU Standard For 2 4 person bubble spa the heat increasing rate is about 1 5 2 5 hour To get a better heat increasing result put on spa inflatable bladder and top lid For 6 person bubble spa since the water capacity is bigger the heat increasing rate is lower at 1 2 1 8 hour Heat Preservation Mat is helpful to reduce heat loss from bottom and i...

Page 6: ...s on Yellow section Spa Deflation 1 Unscrew the manometer cap on the spa pool to deflate the spa 2 Once the deflation is completed screw the cap back 2 4 Avoid Air Leakage from Spa Liner Split or Tiny Holes Due to Over inflation For Delight series only 2 5 Try to Repair the Tiny Holes or Split on Spa Liner Instead of Replacing a New Spa Liner For pool liner air leakage caused by tiny holes or spli...

Page 7: ... and it provides better heat insulation results Inflatable bladder provides better heat preservation and rain outflow 2 7 Temperature issue If customer asks about temperature display on the control panel cannot reach to the set temperature of 40 Maximum and it indicates 38 39 40 and 41 we may explain to the consumer that it is normal to show a minor difference from the actual temperature to the ra...

Page 8: ...f the spa tub as well as ensuring clean healthy and safe water Proper technique is important for water testing and treating the spa water See your pool spa professional for chemical sanitizer test kits and testing procedures questions Warning Never mix chemicals together Add the chemicals to the spa water separately Thoroughly dissolve each chemical before adding one to the water Bromine is highly...

Page 9: ...uences can be severe Here are some simple rules to always keep in mind Keep chemicals in their original packaging All products in the HTH Spa range are sold in one certified packaging Keep chemicals in their closed packaging when not in use Keep all chemicals out of the reach of children Never mix chemicals with each other When you mix them with water always add the products to the water not the w...

Page 10: ...mer use NO liquid chlorine It depends on how many times week they go into the spa In peak season when they use spa every day I suggest to change water every month how often should be put new water into the pool if customer use liquid chlorine No liquid chlorine in an inflatable spa if customer put in liquid chlorine should the whirlpool be ON so that chlorine can be better distribute If yes how lo...

Page 11: ...ng The circulation system pump and pipe will be saved It activates automatically if SPA is plugged with the power source and reset button is pressed on PRCD Chapter 3 MSpa Assembly Wire Diagram Major Electric Parts 3 1 MSpa Assembly Reference Part No on exploded view Component description Quantity Qty used on product Material 1 83 Electric cabinet 1 Metal parts Silicone parts plastic parts 84 Drai...

Page 12: ...tion Quantity Qty used on product Material 1 Shell of cabinet 1 ABS 2 8 9 Base Dust proof sponge inlet cover 1 ABS 3 Decorative ring 1 ABS 4 Foam of cabinet 1 EPS 5 Top cover 1 ABS 6 Rear cover 1 ABS 7 Transformer 1 AC230 240V 36VA Output AC12V 10 23 Checking valve 1 ABS silicon gel metal 24 silicone tube 1 silicon gel 45 55A ...

Page 13: ...cushion 1 silicon gel 55 Bubble motor 1 AC230V 600W 56 Motor cushion 1 silicon gel 57 Motor seal 1 silicon gel 45 55A 58 60 Top cover of motor 1 ABS etc 61 Checking valve 1 ABS PVC 62 rotary switch 1 ABS 63 Knob ring 1 ABS 64 The lid switch 1 ABS 65 Screw M5 15 1 SUS304 66 The mainboard under cover 1 ABS 67 The mainboard upper cover 1 ABS 68 Power board 1 fiberglass 94V0 t1 6 69 Ground terminal 1 ...

Page 14: ...2019 2020 Delight Service Manual Visit our website at www the mspa com 14 3 2 MSpa Major Electric Parts Control panel PCB Power board PCB Transformer Filter pump Bubble Generator PTC heater ...

Page 15: ...2019 2020 Delight Service Manual Visit our website at www the mspa com 15 3 3 Wiring Diagram ...

Page 16: ... screw off water inlet and outlet fittings with a plastic wrench that was supplied in the spa package 2 Remove the knob switch as shown in the video 1 2 1 Transformer blue wire Bubble blue wire Heating circuit black Power supply blue BUBBLE brown Transformer brown Power supply brown Heater double circuit white Flow switch leads two insertions big Temperature sensor insertion small 4 pin data cable...

Page 17: ...om the pool liner pull out the smart control panel from the hole of pool liner 5 Dissemble the plug and upper foam from the original control box then mount to the new replaced control box 6 Assemble back new replaced control box into pool liner in reverse order 4 3Replace the bubble generator B9300679 1 Take out the control box 2 Loosen four screws ST4 60 from the bottom of the cabinet 2 3 4 ...

Page 18: ... the connection of leading wire and take out the bubble generator 7 Put into the new bubble generator assemble the heat shirnkable sleeving connect the leading wire from the bubble generator and power cable 8 Connect the transparent protective suit on the lead to the joint assemble the heat shirnkable sleeving Tie binding after fusing shrinkage 9 Assemble the control box in reverse order 4 4 How t...

Page 19: ...tion box disassemble 3 sets black pin cable 6 Remove 4 screws and open the wire connection box cut off the bindings and take out the 2 heating wires 7 Loosen 6 screws from the filter pump 8 Loosen 1 screw from the bubble generator to PTC heater 2 screws from the fixed mount 2 screws from the outlet of PTC heater 10 Use cross screwdriver to disassemble the 2 heating earth wire 11 Take out the PTC h...

Page 20: ...of the cabinet 3 Loosen five screws ST4 15 from the rear cover of the cabinet Loosen two screws ST4 15 from the base of the cabinet 4 Take out the internal cabinet and power board 5 Loosen three screws from the fixed junction box disassemble 3 sets black pin cable 6 Remove 4 screws and open the power board cut off the bindings and take out the 2 lead wires for transformer 6 Loosen 4 screws from th...

Page 21: ...e new transformer into the control box in reverse order 4 6 How to replace filter pump B9301262 1 Take out the control box 2 Loosen four screws ST4 60 from the bottom of the cabinet 3 Loosen five screws ST4 15 from the rear cover of the cabinet Loosen two screws ST4 15 from the base of the cabinet 4 Take out the internal cabinet and power board 7 Loosen 4 screws from the filter pump 6 Loosen the p...

Page 22: ...e control box in reverse order 4 7 How to replace power board B9301279 1 Take out the control box 2 Loosen four screws ST4 60 from the bottom of the cabinet 3 Loosen five screws ST4 15 from the rear cover of the cabinet Loosen two screws ST4 15 from the base of the cabinet 4 Take out the internal cabinet and power board 5 Loosen three screws from the junction box Loosen three black insertion pins ...

Page 23: ...site at www the mspa com 23 7 Loosen the fixed screws on circuit board Take out the circuit board Remove the tie and insertion between Circuit board and data cable 8 Assemble the new power board into the control box in reverse order Video available ...

Page 24: ...rear cover of control panel 2 Remove the rear cover of the panel 3 Take down the data cable and 6 Transparent buttons 4 Remove 4 fixed screws from internal PCB 5 Assemble the new PCB in reverse order Video available Make sure the button is in right place and flexible before fixing the shell 4 9 How to replace check valve B9301215 1 Take out the control box 2 Loosen four screws ST4 60 from the bott...

Page 25: ... 5 Take out the metal tube in the air tube with a screwdriver 5 Remove screws from the PE pipe of checking valve 7 Take out the check vale remove the metal tube in the other end 8 Assemble the new check valve into the control box in reverse order 4 10 How to replace Rotation Knob B9301267 1 Turn the rotation knob to OFF position open and remove the top cover by hand as shown in photo 2 Loosen the ...

Page 26: ... 2 Loosen four screws ST4 60 from the bottom of the cabinet 3 Loosen five screws ST4 15 from the rear cover of the cabinet Loosen two screws ST4 15 from the bottom of the cabinet 4 Take out the internal cabinet and power board 5 Loosen the fixed screws and take out old reed switch Assemble new reed switch into the control box If replace the reed switch from heater element need to remove the bubble...

Page 27: ...w Chart 1 Long Press BUBBLE button and check whether there is air blowing out from the pool body 2 Check the Rotation knob whether is ON 3 Check the air valve with manometer is tightly screwed into pool body Screw the air valve tightly and handle the air valve for inflation and deflation as per the Manual s instruction Press Bubble button and inflate the spa Make sure to turn the rotation knob to ...

Page 28: ...mooth level stable and free of any sharp objects 3 Question Can the spa be left up year round Fasten the water inlet or outlet tightly If there is still water leaking replace a new inlet or outlet Screw up the pipe tightly or re glue the drainage pipe Make sure no pressing from the connection of drainage pipe Fix the pool bottom with the given repair kit or replace a new liner Screw the nuts of th...

Page 29: ...p the grass and concrete floor or patio as dry as possible 8 Question How do UV rays affect the materials that the spa pool is made of Answer All PVCs degrade over prolonged exposure to excessive sunlight Our Spas are manufactured with UV inhibitors to delay the degradation caused by sunlight However the spa pool can get an irregular shape if the pressure is too high due to strong hot sunshine The...

Page 30: ...he water through the whole summer season The frequency to change water can be reduced by keeping the spa covered when not in use testing the water regularly to ensure proper chemical balance operating the pump for an adequate number of hours each day keeping the filter pump cartridge clean and replacing the cartridge when needed 14 Question Is there a video available to show how to set up the spa ...

Page 31: ...ottom of the spa is not laid out flat without wrinkles The spa pool liner and cover must be extended evenly around when the spa is filled with water 20 Question Can I use Chlorine and Bromine sanitizer products together Answer NO Chlorine and Bromine sanitizing products shall never be mixed up together This is very dangerous If customer usually uses chlorine but wants to switch to Bromine or vice ...

Page 32: ...g it for the winter Answer The customer can use mild soap and water to wash his spa He shall wash the spa thoroughly and make sure the spa is completely dry before storing 33 Question Why sometimes can algae be found in the spa even the customer runs the filter pump regularly Answer The filter pump itself will not prevent algae from growing in the spa water this can only be done by maintaining pro...

Page 33: ...se see the troubleshooting guide to find out the error code checking flow steps 41 Question How high the water temperature will be increased after using heater Answer Maximum 40 or 104 while there may be some indication tolerance which will indicate about 38 or 100 This is normal And also please note that the following conditions will lead to slow and even heating without heating phenomenon 1 Envi...

Page 34: ...ximately 5 or 3 2 per day Each function on the pump uses the following Massage 0 6 kW hr Filter 0 035 kW hr Heater 1 5kW hr 48 Question How long does it take to heat up Answer The heat increase rate is maxi 1 2 to 2 5 C 1 3 F for US per hour If the water temperature starts from about 24 C 75F and you want to warm water to 38 C 100F it ll take about 7 10hours 49 Question If turned off at night time...

Page 35: ...ed to make sure to keep the power plug dry 54 Question What if I already screw off the inlet and outlet when the product was full with water Did I hurt the engine Answer No it ll not hurt the engine but the water leakage is a big problem which would damage or cause electric shock if there is any other electrical equipment around the spa 55 Question Why there is red light keeps flashing or red and ...

Page 36: ...hten the singal cord Power boards failure Take out the control box heater blower engine to the local service partner a new power board in the control box needs to be replaced Video guide https youtu be ZyibpFOkGvU No display on the control panel Power failure Check the power supply PRCD is off Reset the PRCD following testing guidelines press the RESET TEST RESET in sequence PRCD is defective Repl...

Page 37: ...o guide https youtu be lhOkbOFGgWk Filter pump does not work Power failure Check power supply Low water level Add more water to reach the minimum water line Filter cartridge stuck by dirt or other objects Replace with a new filter and clean the inlet Video guide https youtu be 4 jyyfKg9xM Spa tub deformation No liquid chlorine for water sanitizing Bromine is highly recommended for good water quali...

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