10
CARE AND MAINTENANCE
Disposal of Used Battery
A battery may contain hazardous substances that could be endangering to environment and
human health.
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shall not be treated as municipal waste. Instead it shall be left at the appropriate
collection point for recycling.
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potential negative consequences for the environment and human health. The
recycling of materials will help to conserve natural resources.
For more information about collection and recycling of used battery, please contact your local
municipality, your waste disposal service or the point of sale where you purchased this point.
PROBLEM
POSSIBLE CAUSE CORRECTIVE ACTION
Error E1 displayed on
control panel.
The overheat
sensor has been
engaged.
Unplug unit, wait 15-20 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note:
The other functions will work normally excluding
the heater. Until the problem is solved, the error will
only appear/sound when the heater button is pressed.
Error E2 displayed on
control panel.
The thermostat
sensor is broken
or not working
correctly.
Unplug unit, wait 15-20 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Error E3 displayed on
control panel.
To unlock the heater, simply press and hold the
No power; logs do not
glow.
The unit does not
have power.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the
unit is powered on.
No flame effect but logs
are glowing.
The flame effect is
powered off.
TROUBLESHOOTING
Heater and blower
do not power on but
rest of functions are
working.
temperature button for 10 seconds (See page 8
Heater Override Section for more details).
To unlock the heater, simply press and hold the
temperature button for 10 seconds (See page 8
Heater Override Section for more details).
Heater override
function is engaged
Heater override
function is engaged
Push the flame brightness button until desired level
is acheived.
Note:
The other functions will work normally excluding
the heater. Until the problem is solved, the error will
only appear/sound when the heater button is pressed.
