9
MORE SPECIAL TIPS AND GUIDES
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Leaking Water:
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Rubber insert may be missing from the drainage cap. Please contact customer service for a replacement rubber
insert.
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Check if unit still leaks water when unplugged. If unit does not leak water when unplugged then the water is leaking
from the water pump. Please contact customer service for a replacement water pump.
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Unit is not producing ice even though there is water inside the main tank:
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Make sure the main tank has been filled all the way up to the water level line which is right beneath the basket.
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Check and make sure Ice Case Panel (labeled #1 on Page 4) is not stuck or loose. If panel looks like it is at an odd
angle or struggling to move back and forth please contact customer service for a replacement Ice Panel.
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Check to see if red ‘Add Water’ light is on. If so and water tank is full, please see troubleshooting section below
regarding this problem.
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Red ‘Add Water’ light is on when main water tank is full:
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First, make sure main tank has been filled all the way up to the water level line which is right beneath the basket.
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If red light comes on immediately after pushing power and no water is drawn up to the ice making compartment
(located by evaporator rods), then water pump may be stuck and is pumping only air. (You should be able to hear
the water being drawn up – it will sound like a faucet running.)
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Please contact customer service and they can walk you through the procedure of troubleshooting the water pump
which is located on the back left side of the unit.
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Ice-making process is extremely slow:
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When the machine is brand new, it may sometimes take a few hours for the machine to adjust and get used to
producing ice at a faster rate and producing larger cubes of ice. This is considered normal.
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Unit can start off slow and may take between 30 minutes up to 2 hours of continuous use before ice production
cycles become shorter. After approximately 2-3 hours of continuous use, you should see each batch (a dozen ice
cubes) being produced between 6-10 minutes.
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Unit has unusual smell:
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The Ice Maker has excess manufacturer lubricants that are being blown off by the motor fan located in the back of
the unit. Please contact customer service if the problem persists.
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Ice has unusual smell or taste:
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Add one to two cups of lemon juice or vinegar to full tank of water and completely cycle through. This may take a
few hours. If problem persists, repeat same procedure call customer service.
For all other questions or issues please contact our customer service department.
(Contact information found on p.11)
