15
14
T
R O U B L E S H O O T I N G
P
OTENTIAL
P
ROBLEMS
P
ROBABLE
C
AUSE
“ON” LIGHT DOES NOT ILLUMINATE
• Unplugged
• Power outage
COFFEE IS NOT BREWING
• Unplugged
• Power outage
• The water reservoir is empty;
check water window
• The filter basket is not properly inserted
• Carafe is not placed all the way
on the warming plate
COFFEEMAKER ONLY BREWS WATER
• No grounds in filter basket
COFFEEMAKER BREWS SLOWLY
• Coffeemaker needs cleaning
FILTER BASKET OVERFLOWS
• The filter basket is not properly inserted
• Carafe is not placed all the way
on the warming plate
• Carafe lid not on carafe
• Too many grounds placed in filter
• Carafe was removed from warming plate
longer than 30 seconds
COFFEE IS NOT HOT
• Power outage
COFFEE TASTES BAD
• Coffee ground other than for
automatic-drip coffeemaker was used
• Ground coffee-to-water ratio
was unbalanced
GROUNDS ARE IN COFFEE
• Filter not properly seated in basket
• Filter collapsed
Questions? You can call us toll-free at 1-800-672-6333.
Service and Maintenance
Replacement Parts
•
Filters
For better tasting coffee, we recommend that you use a MR. COFFEE
®
brand 8-12 cup
#4 Cone Style paper filter or a MR. COFFEE
®
brand permanent filter. These filters are
available at most grocery stores.
•
Thermal Carafe
You can usually purchase a replacement thermal carafe from the store where you
purchased your coffeemaker. If you are unable to find a replacement, please call
1-800 MR COFFEE (1-800-672-6333) in the U.S. and 1-800-667-8623 in Canada for
information on where you can find a store that carries replacement thermal carafes.
Repairs
If your coffeemaker requires service, do not return it to the store where you purchased it.
All repairs must be made by Sunbeam or by an authorized MR. COFFEE
®
Service Center.
If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers
to find the location of the nearest authorized service center:
U.S. 1-800 MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
To assist us in serving you, please have the model number and date of purchase
available when you call. The model number is stamped on the bottom metal plate
of the coffeemaker.
Visit our website and discover the secret to brewing the perfect cup of coffee.
You’ll also find a rich blend of gourmet recipes, entertaining tips and
the latest information on MR. COFFEE
®
products.
www.mrcoffee.com
coffee
