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Troubleshooting & Support
Ensure that the Hold/Lock switch is disengaged.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or
re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will
sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached securely to the player.
The player will not play my music file.
Ensure that the file is in a compatible format.
The file may be copy-protected and you no longer have authorization to play this file. If you feel this is
in error, please contact the service from which you downloaded the file.
