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Troubleshooting & Support
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Troubleshooting & support
If you have a problem with this device, please read the troubleshooting guide below.
The player does not turn on.
Ensure that the player is fully charged. Try charging the player overnight (8 hours).
Ensure that the Hold/Lock switch is disengaged.
The buttons do not work.
Ensure that the player is fully charged. Try charging the player overnight (8 hours).
Ensure that the Hold/Lock switch is disengaged.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to your com-
puter.
Ensure that the player’s memory capacity is not full.
