Moxa Technologies INTELLIO C218, User Manual

Page: 83 / 93

Intellio
C218
Turbo
/
PCI User's Manual
6-1
6
6
6
Troubleshooting
Common C218
Turbo
/PCI problems and possible solutions are listed below, in
addition to those operating systems specific ones. If you still have problems, contact
your dealer or Moxa for help. Or report it using “
Problem Report Form ” at the end
of this manual to your dealer at once for faster technical support.
General Troubleshooting
1. MOXA PCI board can not be detected by the MOXA driver while
installing the driver.
Hardware causes and solutions:
a. The board is not installed or missing (absent). Please install it.
b.
The board is not properly plugged in the system. If that is the case, then re-install
the board and make sure that it fits well in a 32-bit PCI slot this time. Sometimes
the slot for plugging board is bad. In this case, please try other slots until a good
one is found.
c. Your mother board does not have vacant IRQ for the
Intellio
C218
Turbo
/PCI.
Please enter BIOS and make sure there are available IRQ in PCI/PnP setting..
2. MOXA board and driver activated but can not transfer
(transmitting/receiving) data.
Hardware Causes and Solutions:
a. Check if wrong cable wiring. Refer to Chapter “Connection Options (Opt8x)
and Cable Wiring” for precise pinouts of the connector type you are using.
b. Cable, external box or board is defective. You may use other port, cable or box
or board to verify. In addition,
PComm
Utility “Diagnostics” for Windows NT
and Windows 95/98 is good for testing MOXA board and port condition. If the