Problem Report Form
Industio
CI-132 Series
Customer name:
Company:
Tel:
Fax:
Email:
Date:
1.
Moxa Product
: CI-132 Series
Model
:
o
CI-132
o
CI-132I
o
CI-132IS
Serial Number
: ____________
2.
Moxa Driver Version
: ________________
3.
Moxa hardware settings
:
3.1 Please check the hardware configuration by IO-IRQ.EXE from DOS or Windows 95/98 DOS Prompt.
PORT
1
2
3
4
5
6
7
8
I/O
IRQ
Interrupt Vector: ________
Speed: ________________(High/Normal)
3.2 Jumper JP1 on the board:
o
open
o
short
3.3 Serial Protocol:
o
RS-422
o
RS-485
3.4 RS-485 Mode:
o
Automatic Data Direction Control Mode
o
By RTS
4.
Operating System
:
o
Windows 95
o
Windows 98
o
Windows NT 3.51
o
Windows NT 4.0
o
DOS
o
Others
5.
PC Host
:
Make _________ Model _________
6.
CPU
:
Speed _____MHz Make ______ Model ______
7.
BIOS
:
Make __________________ Version _______
8.
Problem Description
: Please describes the problem as clearly as possible, including the error message you see. We
may have to follow your description to reproduce the problem.
o
Board not found.
o
Board found, but can’t transfer data.
o
Can transfer data, but lose data.
o
Can transfer data, but with garbled data.
o
Others. Detailed error message description is recommended:
