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Program Guide has no Channel or Program Information
Occasionally, a delay occurs in the delivery of program Guide information.
•
If the delay is more than a few minutes, press the
GUIDE
button to display the program guide, and then wait at
least two minutes before taking further action
If cells in the program guide are labelled “
No Information
,” there may be a short delay in providing the program
guide listings information. Or, you may have scrolled past the days for which the program guide has information, or
there is no program guide information for those services.
•
Press
EXIT TO TV
or
MENU
to leave the program guide
•
Press
GUIDE
to return to the program guide and wait for at least two minutes
Program Guide has no Channel or Program Information
Occasionally, a delay occurs in the delivery of program Guide information.
•
If the delay is more than a few minutes, press the
GUIDE
button to display the program guide, and then wait at
least two minutes before taking further action.
Audio and Picture Troubleshooting
There is No Audio when Viewing TV Channels
Mute and Connection
•
Check that the
MUTE
button on the remote control has not been pressed. Press
MUTE
on the remote control to
restore sound
•
Verify the set-top box audio output is connected to the TV or home theatre receiver
•
If the set-top box audio output is connected to the TV, verify the
MUTE
button on the TV has not been pressed
•
If the set-top box audio output is connected to a home theatre receiver, verify the home theatre receiver is set to the
appropriate input source and its
MUTE
button has not been pressed
Volume
•
Ensure the volume on the TV is turned up
•
Control the volume by using the
VOLUME
button on the set-top box remote control, not the volume control on the
TV remote control or on the TV set
•
On some TV sets, you may need to use the TV controls to set the volume to full or slightly less than full before using
the set-top box remote control to control the volume. In this case, use the TV controls to turn the volume all the
way up, and then use the
VOLUME
button on the set-top box remote control
There is No Audio from the Centre and/or Surrounding Speakers of a Home Theatre
Receiver Connected to the MTS Ultimate TV Set-Top Box
•
Not all Dolby Digital programs feature full 5.1 surround sound. In some cases the programs may only contain left
and right stereo audio.
•
Verify the S/PDIF cable is firmly connected to the set-top box and the home theatre receiver.
•
Verify the home theatre receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic® II, Dolby
Pro Logic).
•
Verify the home theatre receiver is properly configured to work with all connected speakers
