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Level 1 and 2 Service Manual

V600

Digital Wireless Telephone

GSM 900/1800/850/1900 MHz, GPRS 

Summary of Contents for V600

Page 1: ...Level 1 and 2 Service Manual V600 Digital Wireless Telephone GSM 900 1800 850 1900 MHz GPRS ...

Page 2: ......

Page 3: ...g 26 Removing and Replacing the Transceiver Board Assembly 28 Removing and Replacing the Real Time Clock RTC Battery 30 Removing and Replacing the Keypad Volume Smart and Voice Buttons 31 Removing and Replacing the Headphone Speaker Jack 32 Removing and Replacing the Polyphonic Speaker Assembly 33 Removing and Replacing the Flip Assembly 34 Removing and Replacing the Flip CLI Lens Assembly 36 Remo...

Page 4: ...4 October 10 2003 6809462A55 Contents V600 ...

Page 5: ...ent parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and s...

Page 6: ...use the Motorola product and the Motorola computer programs with the Motorola product About This Service Manual Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Refer questions about this manual to the nearest Customer Service Ma...

Page 7: ... will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is avail...

Page 8: ... number or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD For EMEA spare parts call 44 131 479 1274 For Asia spare parts call 65 648 62995 U S A Outside U S A Pho...

Page 9: ...6 inches x 3 45 inches x 0 89 inches Size Volume 75 cc 4 58 in3 with battery Weight 95 grams 3 35 oz with battery Battery Life with standard 700 mAh Li Ion Battery Talk Time 260 to 500 minutes with Blue Tooth off 200 to 320 minutes with Blue Tooth on Standby time 160 to 200 hours with Blue Tooth off 155 to 200 hours with Blue Tooth on All talk and standby times are approximate and depend on networ...

Page 10: ...r 10 2003 6809468A79 O Specifications V600 Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps Speech Coding Function Specification ...

Page 11: ... for example at a glance The bottom part of the clam front housing contains the keypad transceiver printed circuit board PCB microphone flex connection external accessory connector smart button volume buttons and voice button The standard 700 mAh Lithium Ion Li Ion battery fits behind a removable back cover The phone accepts both 3V and 5V mini subscriber identity module SIM cards which fit into t...

Page 12: ...e must be trained by the voice tag being read into the phone s memory twice before it is recognized You can add voice tags to the phone s memory using the usual name addition methods i e via the phone book menu structure or with the shortcut editor You cannot place or receive calls while adding voice tags to the phone s memory Because the GSM standard does not provide the option to store voice tag...

Page 13: ...affic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Simplified Text Entry There are three different ways to enter text using the phone...

Page 14: ...ng Call message is displayed Other Features Detailed descriptions of these and the other V600 features can be found in the appropriate V600 telephone user s guide listed in the Related Publications section toward the end of this manual User must subscribe to a caller line identification service through their service provider ...

Page 15: ...accessory port located on the top and bottom of the phone See Figure 1 031629o Figure 1 V600 Telephone Controls indicators and I O Headset Jack Insert headset accessory for hands free use Volume Keys Adjust earpiece and ringer volume Voice Key Create voice records phonebook and shortcut names Accessory Connector Port Insert charger and phone accessories Power End Key Turn phone on off end calls ex...

Page 16: ...tal Display LCD The color LCD provides a 4096 color backlit display for easy readability in all light conditions The large bit mapped 128 x 128 pixel display provides 3 lines of text 1 line of icons and 1 line of prompts Display zoom allows setting the phone s display to show either three lines or two lines of text plus soft key labels Three lines of text display more information while two lines i...

Page 17: ...a text mes sage This is a network dependent feature Voice Message Waiting Indicator 1 Appears when a voicemail message is received This is a network dependent feature Battery Level Indicator Shows the amount of charge left in the battery The more segments visible the greater the charge Recharge the battery as soon as possible when the Low Battery warning message appears Clock Shows the current dat...

Page 18: ...B rowser M y F avorites History Go To URL B rowser S etup Tools SIM Toolkit Datebook Calculator Stopwatch W orld C lock Service Dial Settings see next page More go to following menu items à Phonebook z Recent Calls v Media Center w Ring Styles Settings Menu Personalize Main Menu Home Keys Color Style Greeting Wallpaper Screen Saver Call Forward Divert A ll When Busy If No Reply Unreachable Cancel ...

Page 19: ...auses the device to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost Operation For detailed operating instructions refer to the appropriate User s Guide listed in the Related Publications section toward the end of this manual To ensure proper memory retention turn OFF the phone before removing the battery Immediately replace t...

Page 20: ...20 October 10 2003 6809468A79 O General Operation V600 ...

Page 21: ...nd to power device 0180386A82 Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 6680388B01 Tweezers plastic Used during assembly disassemb...

Page 22: ...lectrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch ...

Page 23: ...printed arrow first into the battery compartment and push down 7 Insert the ridge at the bottom of the battery housing into the base of the phone then push the cover down and snap it into place 031631o Figure 2 Removing the battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the batte...

Page 24: ...the SIM holder away from the SIM to unlock as shown in Figure 3 3 Carefully lift the SIM from its contacts 4 To replace insert the SIM into the holder ensuring the keyed corner of the SIM aligns with the notch molded into the holder 5 Slide the SIM holder over the SIM to lock 6 Replace the battery and battery door as described in the procedures Figure 3 Removing the SIM SIM SIM Latch ...

Page 25: ...are completely disengaged pull the antenna straight out of the phone to remove 4 To replace insert the threaded end of the antenna carefully into the housing and after ensuring the threads are properly engaged rotate clockwise Tighten firmly by hand 5 Replace the battery and battery housing as described in the procedures 010628o Figure 4 Removing the antenna G Ensure antenna threads are properly e...

Page 26: ...e 5 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 4 screws the rear housing assembly is fastened with plastic latches These are fragile and should be released with care G Housing screws in the knuckle are longer than the housing screws at the base of the V600 Figure 5 Removing the re...

Page 27: ...chassis assembly down until the 2 housing catches engage with the corresponding openings on the rear chassis assembly Press the housings together until the catches snap into place 6 Replace the 4 transceiver screws and tighten to a torque setting of 1 5 inch pounds Do not over tighten 7 Replace the antenna SIM battery and battery cover as described in the procedures 031638o Figure 6 Removing the r...

Page 28: ... tool under the flex connector and remove the connector from the transceiver board See Figure 7 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 031639o Figure 7 Disconnecting the flex from the transceiver board ...

Page 29: ... mating connector on the transceiver board and press firmly until it snaps into place 6 Replace the rear housing antenna SIM battery and battery cover as described in the procedures 031641o Figure 8 Removing the transceiver board assembly Be sure the volume smart buttons and voice button are correctly positioned in relation to the corresponding switches on the transceiver board Verify operation of...

Page 30: ...sembly tool to pry the RTC battery out of its socket on the transceiver board see Figure 9 3 Remove the RTC battery while making not of the polarity 4 To replace align the RTC battery with it s socket on the transceiver board 5 Press the RTC battery into its socket 6 Replace the transceiver board assembly rear housing antenna SIM battery and battery cover as described in the procedures 031643o Fig...

Page 31: ...der of the keypad assembly from the transceiver board with caution 3 To replace remove any protective covering to expose the keypad adhesive 4 Carefully set the keypad volume smart buttons and voice button assembly onto the metal switchdome assembly Ensure the volume smart key keypads will contact the switchdome assembly on the transceiver board when installed 5 Insert the keypad into the front ho...

Page 32: ...s 3 To replace align the headphone speaker jack to the rear housing assembly 4 Insert the top end of the headphone speaker jack into the rear housing assembly 5 Press the bottom end of the headphone speaker jack into the rear housing Be careful not to damage the headphone jack speaker leads 6 Ensure headphone jack speaker leads will contact the transceiver board when reassembled 7 Replace the rear...

Page 33: ...gure 12B 4 Remove any remaining speaker adhesive residue from the rear housing assembly 5 To replace remove any remaining adhesive residue from speaker cavity 6 Remove any adhesive protection material from the speaker assembly 7 Align the speaker assembly to the opening in the rear housing 8 Carefully press the polyphonic speaker assembly into it s cavity on the rear housing 9 Replace the headphon...

Page 34: ...ssembly see Figure 13b Avoid damage to the flex cable 4 Lift the keypad housing assembly away from the flip assembly Be careful not to damage the display flex cable 5 To replace carefully thread the display flex connector through the slot on the keypad housing assembly Avoid damage to the flex cable 6 Place the flip knuckle over the flex cable and align knuckle to keypad housing 031648o Figure 13 ...

Page 35: ...6809468A79 O October 10 2003 35 Level 1 and 2 Service Manual Disassembly 7 Replace the transceiver board assembly rear housing antenna SIM battery and battery cover as described in the procedures ...

Page 36: ...l not to loose the flip cover latches attached to 2 screws near the flip assembly hinge Set the screws and latches aside for re use 4 Release the 2 latches on each side of the flip assembly see Figure 14 5 Disconnect the CLI flex connector from the flip assembly PCB located under the CLI lens assembly 6 Lift the CLI lens assembly away from the flip assembly Figure 14 Removing the Flip CLI Lens Ass...

Page 37: ...efully press the CLI display lens to the flip assembly to lock the latches on the CLI display lens assembly Be careful not the damage the CLI display flex or flex connector while re assembling the CLI display lens assembly 13 Insert and tighten the 4 flip assembly screws to torque setting of 1 0 inch pounds Ensure that the flip cover latches are attached to the flip assembly 14 Slide the flip asse...

Page 38: ...ove the camera assembly flex connector 5 Use the disassembly tool to gently pry the camera assembly out of it s space in the flip assembly 6 To replace carefully press the camera assembly into its slot in the flip assembly 7 Insert the end of the camera assembly flex cable into its slot in the zif connector on the flip display assembly 8 Replace the flip CLI lens assembly flip assembly antenna SIM...

Page 39: ...ly slide the shorter end of the flip display flex cable through the slot in the flip hinge to remove it from the flip display assembly 4 To replace thread the motor vibrator flex cable through the slot in the hinge of the flip assembly 5 Lower the motor vibrator into its position in the flip assembly 6 Replace the camera assembly flip CLI display assembly flip assembly antenna SIM battery and batt...

Page 40: ...p end of the LCD assembly out of the flip assembly Be careful not to damage the any of the flex cables on the LCD assembly 5 Disconnect the flex connector near the flip assembly hinge and lift the LCD assembly completely out of the flip housing 6 To replace align the speaker assembly to the flip housing 7 Press the speaker assembly into the flip assembly 8 Gently press the spaker elastomer into po...

Page 41: ...s such as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection V600 telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Num...

Page 42: ...ndividual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXX Type Identifier YY YY is set to 00 from 01 01 2003 until 31 03 2004 ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCE...

Page 43: ...SIM slot 5 Replace the battery as described in the procedures 6 Press to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 ...

Page 44: ...B 55 2 004 Test Display Border pixels ON 06 IMEI Check No Test Mode Required Phone Set up Phone Status Other Information Flex Version Technology S W Version Readiness Status No Test Mode Required Table 4 V600 Telephone Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1 Telephone will not turn on or stay on a Battery either discharged or defective Measure battery v...

Page 45: ...nted cable flex If the flex is good check that the flex connector is fully pressed down If not check connector to transceiver board connections If faulty connector replace the transceiver board assembly If connector is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly ...

Page 46: ...ntacts for dirt Clean if necessary and check if fault has been cleared If the contacts are clean insert a known good SIM into the telephone Power up the unit and confirm that the SIM has been accepted If the fault no longer exists replace the defective SIM If the SIM is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has...

Page 47: ...erify that the fault has been cleared and reassemble the unit with the new transceiver board assembly 11 Real Time Clock resetting when standard battery is removed Lithium button cell in the display board may be depleted Refer service to a Level 3 service center for replacement 12 No or weak audio when using headset a Headset not fully pushed home Ensure the headset plug is fully seated in the jac...

Page 48: ...48 October 10 2003 6809468A79 O Troubleshooting V600 ...

Page 49: ...rt Number Charts Part Number Charts The following charts are provided as a reference for the parts associated with V600 telephones Related Publications Motorola V600 User s Guide English SJJN5272 6809467A24 Motorola V600 Reference Guide English SJJN5273 6809467A25 ...

Page 50: ...50 October 10 2003 6809468A79 O Part Number Charts V600 Exploded View Diagram 031637o Figure 19 V600 Exploded view diagram 1 2 5 6 7 9 10 13 11 15 16 18 19 20 21 25 23 26 28 22 24 17 27 14 12 3 8 4 ...

Page 51: ...20 0189072N01 Base Chassis Plate Assembly 6 0788185N02 Vibrator and Camera Frame 21 1589010N01 Audio Jack Housing 7 0788747N01 Display Frame Support 22 5088017N01 Polyphonic Speaker 8 7588761N01 Flip Snubber 23 8588254N01 External Antenna 9 7288326N01 Caller ID Display Module 24 0987921N02 Audio Jack 10 25 1588190N01 Base Chassis Housing 11 5587736N01 Flip Cam Assembly 26 0387791L01 Housing Screws...

Page 52: ... Charts V600 Accessories Table 6 Accessories Part Description Part Number Headset FM stereo radio SYN8609 Headset send end button SYN8419 Headset retractable SYN8284 Neckloop hands free compatible with T coil hearing aids SYN7875 Holster SYN8454 ...

Page 53: ...lip assembly cover removing and replacing 36 flip assembly removing and replacing 34 H headphone speaker jack removing and replacing 32 I identification 41 international mobile station equipment identity 42 mechanical serial number 41 product 5 IMEI 42 in use indicator 17 indicators alert setting 17 battery level 17 in use 17 menu 17 message waiting 17 roam 17 service indicator status light 16 sig...

Page 54: ...embly 33 real time clock battery 30 rear housing 26 SIM 24 transceiver board assembly 28 volume smart buttons 31 roam indicator 17 S serial number mechanical 41 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shut down upon battery removal 19 signal strength indicator 17 SIM Applica...

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Page 56: ...registered trademarks of Starfish Inc a wholly owned independent subsidiary of Motorola Inc All other product or service names are the property of their respective owners 2003 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Mailstop S2C Sunrise FL 33325 6222 6809468A79 6809468A79 O ...

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