Motorola V3 SERIES Service Manual Download Page 43

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6809505A6

-O

September 26, 2006

Level 1 and 2 Service Manual

Troubleshooting

H500 Bluetooth Headset Oi

SYN1735

H500 Bluetooth Headset Pumpkin

SYN1733

H500 Bluetooth Headset Spa Blue

SYN1527

H500 Bluetooth Headset Steel Teal

SYN1734

H500 Bluetooth Headset White

SYN1526

H500 Gloss Black

SYN1375

H500 Nickel Japan

SYN1441

H500 Pink

SYN1436

Headset Mono One Touch w/ Send-End (EMU)

SYN0896

RAZR H3 Black

SYN1437

RAZR H3 Silver

SYN1438

Stereo Headset - EMU

SYN1301

Bluetooth Car Kit - Asia/Americas

S9642

Bluetooth Car Kit - Euro

S9643

Bluetooth Car Kit - HF850

98675H

Bluetooth Car Kit - IHF1000 -Americas/Asia

98676J

Bluetooth Car Kit - IHF1000 - EMEA

CFLN1232AB

Bluetooth Speaker (Quadrant Refresh) -HF820

SYN0736

Self Install Car Kit Universal - Mandarin -Smart Drive+

SYN0888

Self Install Car Kit Universal - Smart Car Kit - Smart Drive

SYN0890

128MB microSD card & Mot SD adapter

SYN1403

1GB microSD card & Mot SD adapter

SYN1406

256MB microSD card & Mot SD adapter

SYN1404

32MB microSD card & Mot SD adapter

SYN1401

512MB microSD card & Mot SD adapter

SYN1405

64MB microSD card & Mot SD adapter

SYN1402

Bluetooth Class 1 USB Adapter PC850

SYN1244

Bluetooth TXTR Keyboard (champagne gold)

SYN1664

Bluetooth TXTR Keyboard (silver)

SYN1391

TransFlash Card with SD Adapter - 128MB

SYN0943

TransFlash Card with SD Adapter - 16MB

SYN0940

TransFlash Card with SD Adapter - 256MB

SYN0944

TransFlash Card with SD Adapter - 32MB

SYN0941

Table 6. Accessories(Continued)

Part Description

Part Number

Summary of Contents for V3 SERIES

Page 1: ...Level 1 2 Service Manual 6809505A63 O V3xx Digital Wireless Telephone V3xx UMTS 2100 GSM 900 1800 1900 GPRS ...

Page 2: ...US Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2006 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Page 3: ...d Replacing the Subscriber Identity Module SIM and Memory Card 4 17 Removing and Replacing the Rear Housing 4 18 Removing and Replacing the Antenna 4 20 Removing and Replacing the Transceiver Board Assembly 4 22 Removing and Replacing the Flip Assembly Cover 4 23 Removing and Replacing the Camera Assembly 4 25 Removing and Replacing the Display Module Assembly 4 26 UMTS Subscriber Identity Module ...

Page 4: ...2 September 26 2006 Contents ...

Page 5: ...equency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The chassis or kit number complete with revision number is imprinted during production The revision letter is an integral part of the chassis or kit nu...

Page 6: ...ned in it assures proper installation operation and maintenance of V3xx telephones Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment described and is current as of the printing date Audience This document aids service personnel in testing and repairing V3xx telephones Service personnel should be ...

Page 7: ...al phones willbe repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training ...

Page 8: ...ith a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 ...

Page 9: ... 374 DCS 274 PCS carriers with 8 channels per carrier 11 UMTS Modulation GMSK AT BT 0 3 GSM DCS PCS QPSK UMTS Transmitter Phase Accuracy 5 degrees RMS 20 Degrees peak Duplex Spacing 45 MHz GSM 95 MHz DCS 80 MHz PCS 190 MHz UMTS Frequency Error 0 10 ppm Input Output Impedance 50 ohms nominal Operating Voltage 3 6V dc to 10 battery 4 4V dc to 10 external connector Transmit Current Drain 101 260 mA a...

Page 10: ...al DCS PCS Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Block Length 260 bits Receive Sensitivity 102 dBm GSM 102 dBm DCS PCS RX Bit Error Rate 2 UMTS System Functions Specification Speech Coding Type Adaptive Multirate AMR RF Power Output Class 3 Nominal 23 dBm Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Error Vector Magnitude 17 5 PN9 Bit Error Rate V...

Page 11: ...ttons and voice button The standard 940 mAh Lithium Ion Li Ion battery fits behind a removable back cover and provides up to 255 minutes of talk time and 375 hours of standby time in GSM mode The battery provides up to 205 minutes of talk time up to 120 minutes of P2P time and up to 375 hours of standby time in WCDMA mode The phone accepts 3V Subscriber Identity Module SIM cards that fit into the ...

Page 12: ... is then passed to the mobile subscriber via the mobile network The V3xx s microbrowser can be configured for baud idle timeout line type phone number and connection type SIM Toolkit Class 2 SIM Application Toolkit is a value added service delivery mechanism that allows GSM operators to customize the services they offer their customers from the occasional user who requests sports news and traffic ...

Page 13: ...ing party s phone number is compared to the phone book If the number matches a phone book entry that name will be displayed If there is no phone book entry the incoming phone number will be displayed In the event that no caller identification information is available an incoming call message is displayed Personal Information Management The V3xx telephone contains a built in calendar with date book...

Page 14: ...sides of the device and on the keyboard as shown in Figures 1 and 2 061418o Figure 1 Telephone Controls indicators and I O Connections Scroll up down left or right Press in to select Right Soft Key Clear Key Turn on off hang up exit menus Left Soft Key Volume Keys Charge up or connect Make answer calls Camera Key Right Soft Key Voice Command Key Go online ...

Page 15: ...ator 0or airplane mode indicator A shows The roam indicator 1 or 2 shows when your phone is seeking or using a network outside your home network 061419o Figure 2 Telephone Controls and Indicators Locations Sides 061420o Figure 3 Main Screen Icon Display Volume Keys Voice Command Key EMU Connector Camera Key Options Main Menu 3 Bluetooth 1 Signal Strength Airplane Mode 2 GPRS 6 Message Location 8 P...

Page 16: ...el Rechargethebattery when your phone shows Low Battery Menu Navigation V3xx telephones are equipped with an icon and graphical based user interface All of the phone s features can be accessed with a 5 way navigation key that allows you to move easily through menus and select menu items Liquid Crystal Display LCD The LCD provides an large color display with user adjustable brightness settings for ...

Page 17: ...ure 4 Main Screen Display E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch exposed termi nals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container...

Page 18: ...2 Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 AMS 2 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 19501980 AMS 2 Generic press tool Used to assemble the main lens and CLI lens...

Page 19: ... from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains...

Page 20: ...de first into the battery compartment and push down 7 Insert the ridge at the bottom of the battery housing into the base of the phone then push the cover down and snap it into place 061423o Figure 2 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufact...

Page 21: ... USIM into the holder ensuring the keyed corner of the USIM faces the outward edge of the phone 5 Replace the battery and battery door as described in the procedures 6 Slide the memory card away from the memory card holder as shown in Figure 3 7 Carefully lift the memory card from the phone 8 Toreplace insert thememorycardintotheholder ensuringthekeyedcorner of the memory card faces the top edge o...

Page 22: ...he flat end of the plastic disassembly tool into the openings on the rear housing G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 2 screws the rear housing assembly is fastened with plastic latches These are fragile and should be released with care 061425o Figure 4 Removing the Rear Sp...

Page 23: ...y press down on each of the two flex connectors until they are properly seated in their own socket 8 Rotate the rear housing assembly so it sits over the phone 9 Align the housing latches with the corresponding openings on the front housing Gently press the housings together until the catches snap into place 10 Replace the 2 housing screws and tighten to a final torque setting of 1 7 inch pounds D...

Page 24: ...rear housing assembly as described in the procedures 2 Use the plastic tweezers to grasp the rubber antenna grommets and carefully remove them from the antenna assembly See Figure 7 Set the rubber grommets aside for reuse 061467o Figure 7 Removing the Antenna Grommets Antenna Assembly Grommet Tweezers Antenna Assembly Grommet Antenna Assembly ...

Page 25: ... assembly starts from right to left Align the antenna assembly to the phone 6 Carefully press the antenna assembly into position until the antenna assembly latches snap into position 7 Reinstall the rubber antenna assembly grommets into their slots 8 Replace the rear housing assembly USIM battery and battery cover as described in the procedures 061428o Figure 8 Removing the Antenna Assembly Antenn...

Page 26: ...ousing IMPORTANT During reassembly make sure the PCB is not seated over the acoustic grommet 5 Carefully and gently press the transceiver board into position and until it snaps into place 6 Replace the antenna assembly rear housing USIM battery and battery cover as described in the procedures G This product contains static sensitive devices Use anti static handling procedures to prevent electrosta...

Page 27: ...assembly screw caps 3 Use the T 5 driver to remove the 4 screws from the flip assembly see Figure 10 Retain the screws for re assembly 4 Before removing the flip cover note the locations of the smart buttons on the sides of the flip assembly 5 Use the disassembly tool to gently pry off the flip cover see Figure 11 061431o Figure 10 Removing the Flip Assembly Screws 040722o Figure 11 Separating the...

Page 28: ... on the display assembly 9 Align the flip cover to the flip assembly gently press the flip cover onto the flip assembly until the flip cover latches engage 10 Insert the 4 screws tighten to a final torque setting of 1 7 inch pounds to secure the flip cover to the flip assembly Avoid damage to the flex cable 11 Insert the 4 rubber screw covers over the flip assembly screws 12 Replace the transceive...

Page 29: ...embly and flex out of the flip assembly see Figure 13 4 To replace carefully press the camera assembly into its slot in the flip assembly 5 Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly Avoid damage to the flex cable 6 Replace the flip assembly cover transceiver board rear housing antenna USIM battery and battery cover as described...

Page 30: ...gure 14 3 Carefully and gently lift one corner of the display module assembly out of the flip assembly 4 Separate side keys set aside for reassembly 5 Seperate the speaker from its adhesive by prying the speaker off using the disassemby tool 6 Avoid damage to the electrical components on the flex while carefully removing the display module assembly from the flip assembly G The flexible printed cab...

Page 31: ...he flip assembly 8 To remove the display module lens carefully pry off the metal shield protecting the lens module 9 Disconnect the lens flex connector 10 Carefully pry off the display lens using the disassembly tool Figure 15 Removing the Display Module Assembly Figure 16 Removing the Display Module Lens Display Module ...

Page 32: ...s firmly into place 13 Align the display module assembly to the flip assembly 14 Carefully lower the display module into the flip assembly Ensure that all of the display none of the display assembly components are damaged 15 Align the flip display flex to the flex connector on the flip display assembly and gently press down on the flex connector until properly seated 16 Replace the camera assembly...

Page 33: ...rsonalized details such as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection V3xx telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mech...

Page 34: ...d on mobile station types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER Identifi...

Page 35: ...ected to the transceiver board assembly If connected properly substitute a known good antenna If the fault is still present proceed to b b Transceiver board assembly defective Forward to an authorized level 3 service center 3 Display is erratic or provides partial or no display a Transceiver board connections faulty Remove rear chassis assembly from unit check general condition of flexible printed...

Page 36: ... unit and confirm that the USIM has been accepted If the fault no longer exists replace the defective USIM If the USIM is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly If fault not cleared proceed to c c Transceiver board assembly defective Forward to an authorized...

Page 37: ...may be depleted Refer service to a Level 3 service center for replacement 12 No or weak audio when using headset a Headset not fully pushed home Ensure the headset plug is fully seated in the jack socket If fault not cleared proceed to b b Faulty jack socket on transceiver board assembly Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the un...

Page 38: ...34 September 26 2006 6809505A63 O Troubleshooting V3xx Exploded View Diagram Main assembly 031826o Figure 18 Exploded View Diagram Main assembly ...

Page 39: ...Please contact your local Motorola parts organization for current part number information Table 4 Exploded View Parts List E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries according to the manufacturer s instructions ...

Page 40: ...36 September 26 2006 6809505A63 O Troubleshooting V3xx Exploded View Diagram Flip Assembly 031826o Figure 19 Exploded View Diagram Flip assembly ...

Page 41: ...Please contact your local Motorola parts organization for current part number information Table 5 Exploded View Parts List E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries according to the manufacturer s instructions ...

Page 42: ... SYN1447 Bluetooth Mono Headset Nickel H500 SYN1290 Bluetooth Stereo Headset HT820 SYN0948 Bluetooth Stereo Transceiver DC800 SYN1001 DJ Headset Bluetooth Music and Telephony SYN1673 H3 Bluetooth Headset Cherry Red SYN1736 H3 Bluetooth Headset Dark Pearl Grey SYN1507 H350 Bluetooth Headset Dark Pearl Grey SYN1763 H350 Bluetooth Headset Sapphire Blue SYN1738 H350 Bluetooth Headset Silver Quartz SYN...

Page 43: ...it IHF1000 EMEA CFLN1232AB Bluetooth Speaker Quadrant Refresh HF820 SYN0736 Self Install Car Kit Universal Mandarin Smart Drive SYN0888 Self Install Car Kit Universal Smart Car Kit Smart Drive SYN0890 128MB microSD card Mot SD adapter SYN1403 1GB microSD card Mot SD adapter SYN1406 256MB microSD card Mot SD adapter SYN1404 32MB microSD card Mot SD adapter SYN1401 512MB microSD card Mot SD adapter ...

Page 44: ...atteries HongKong plug SYN1491A Battery Only Charger for PF batteries PRC plug SYN1489A Battery Only Charger for PF batteries Taiwan plug SYN1490A Battery Only Charger for PF batteries US Euro plug SYN1488A Charger Adapter EMU CE Y cable SKN6185 Charger Adapter EMU EMU Y cable SKN6222 P790 Power on the Go SPN5353 Power On The Go Verizon SYN1435 Smart Cable EMU Motorola SYN1003 Standard Car Charger...

Page 45: ... Rapid Switcher Argentina SPN5197 Travel Charger EMU Rapid Switcher BRAZIL SPN5196 Travel Charger EMU Rapid Switcher HK SPN5199 Travel Charger EMU Rapid Switcher Japan SPN5275 Travel Charger EMU Rapid Switcher MEXICO SPN5200 Travel Charger EMU Rapid Switcher PRC SPN5198 Travel Charger EMU Rapid Switcher US SPN5202 Travel Charger EMU Rapid TWN SPN5270 Vehicle Power Adapter EMU VC700 SYN0847 Table 6...

Page 46: ...42 September 26 2006 6809505A63 O Troubleshooting V3xx ...

Page 47: ...FCC rules 1 features caller ID 9 SIM Toolkit 8 text entry 9 Wireless Access Protocol WAP 8 flip assembly removing and replacing 23 flip display module assembly removing and replacing 26 G GPRS indicator 12 I identification 29 international mobile station equipment identity 30 mechanical serial number 29 product 1 IM indicators 12 IMEI 30 in call indicator 12 L LCD 12 liquid crystal display LCD 12 ...

Page 48: ...splay module assembly 26 rear housing 18 SIM 17 transceiver board assembly 22 S serial number mechanical 29 service manual about 2 revisions 3 scope 2 service policy 3 customer support 3 out of box failure 3 product support 3 service procedure ordering replacement parts 4 shut down upon battery removal 13 signal strength indicator 11 SIM card 29 personality transfer 29 replacing 17 SIM Toolkit 8 S...

Page 49: ...6809505A63 O September 26 2006 Index 3 Level 1 and 2 Service Manual INDEX ...

Page 50: ......

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