134 - Troubleshooting
My phone does
not ring.
If you see
t
or
y
in the display,
then the ring tone is turned off. See
page 40.
Also, the ring tone may be set to
even though your phone is set to a
ring alert profile. Be sure to listen to
your ring tone before setting it to
make sure it is effective in the
environment where you use your
phone.
My phone rings
even though I
selected the
(or
*%
)
alert profile.
The ring tone may be set to play a
tone even though your phone is set to
a silent alert profile. See page 41.
I tried to place a
call and heard
an alternating
high/low tone.
Your call did not reach the wireless
system. You may have dialled the
number too soon after turning the
phone on. Wait until the display
shows the name of your service
provider before making a call.
I cannot make/
answer calls.
Make sure that you have a phone
signal (see page 25). Avoid electrical
or radio interference, and
obstructions such as bridges, car
parks, or tall buildings.
Your phone also may have the
feature turned on. If you
know the unlock code, you can
change this setting in the security
menu (
M
>
>
#
). Also,
check to be sure your SIM card is
installed and working.
Problem
Solution