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Sprint Worldwide Wireless Service

79

Sprint Worldwide Wireless Service

Getting started with Sprint Worldwide Service

Activating Global Roaming Mode

Making and Receiving Worldwide Calls

Sprint Voicemail Service

International Data Roaming

International Data Roaming

Contacting Sprint

Getting started with Sprint Worldwide Service

Before using your device in global roaming mode, you must activate Sprint Worldwide
Service.

To activate Sprint Worldwide service:

►

Chat with or email an international support rep by visiting

www.sprint.com/international

and clicking the Chat with us or Email us link on the right side of the screen.

►

Call Sprint Worldwide customer support at

1-888-226-7212

,

option 2

.

Activating Global Roaming Mode

Your phone is designed to enter global roaming mode automatically when you activate your
Sprint Worldwide service, meaning that it should automatically connect to an appropriate CDMA
network or GSM/UMTS network when you travel. You may also set global roaming options
through the settings menu.

To set your global roaming options manually:

►

Touch

Apps

>

Settings

>

More…

>

Mobile networks

>

Network Mode

.



To allow connections to the Nationwide Sprint Network only, touch

Sprint Only

.



To allow connections to CDMS networks only, touch

Any CDMA

.



To allow connections to GSM or UMTS networks only, touch

Any GSM/UMTS

.



To allow connections to available CDMA or GSM/UMTS networks, touch

Automatic

.

(This is the recommended setting.)

06/06/2012

FCC

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Summary of Contents for Photon Q

Page 1: ...User Guide 2012 Sprint Sprint and the logo are trademarks of Sprint Other marks are trademarks of their respective owners 06 06 2012 FCC ...

Page 2: ... Help 4 Sprint Account Passwords 4 Manage Your Account 5 Sprint Support Services 6 Phone Basics 7 Your Phone s Layout 7 Key Functions 8 Turn Your Phone On and Off 9 Turn Your Screen On and Off 9 Touchscreen Navigation 10 Touch Gestures 10 Your Home Screen 10 Customize the Home Screen 11 App Menu 11 Recent Apps 12 Search 12 Status Bar 12 Enter Text 13 QWERTY Keyboard 14 Touchscreen Keyboard 14 Tips...

Page 3: ... Reject an Incoming Call 18 Phone Call Options 18 Making a Conference Call 19 Phone Settings 20 Wireless Network Settings 20 Airplane Mode 20 Wi Fi Settings 21 Bluetooth Settings 21 Tethering Mobile Hotspot Settings 21 VPN Settings 21 Mobile Network Settings 21 Call Settings 21 Voicemail Settings 22 Other Call Settings 22 Sound Settings 23 General Sound Settings 23 Incoming Call Sound Settings 24 ...

Page 4: ...Up Screen Lock 27 Data Encryption 29 Passwords 29 Device Administration 29 Credential Storage 29 Certificates 29 Account Settings 30 Set Up a New Account 30 Manage Existing Accounts 30 Applications Settings 30 Unknown Sources 30 Manage Applications 30 Running Services 31 Privacy Settings 31 Backup and Restore 31 Resetting Your Phone 31 Storage Settings 31 Internal Storage 31 SD Card 32 Language Ke...

Page 5: ...s 36 Get Started with Contacts 36 Access Contacts 36 Add a Contact 37 Save a Phone Number 37 Edit a Contact 38 Sync or Transfer Contacts 38 Transfer Contacts Using a microSD Card 39 Share Contacts 39 Call or Text Contacts 39 Make Groups 40 Calendar Tools 41 Calendar 41 Add Calendar Events 41 Manage Calendar Events 41 File Manager 42 Alarm Clock and Timer 42 Alarm Clock 42 Timer 42 Help Center 43 C...

Page 6: ...ew Devices 46 Reconnect Devices 47 Disconnect Devices 47 Edit the Device Name 47 MOTOPRINT 47 Print a Document or File 47 Add a Printer 47 Smart Actions 47 microSD Card 48 Optional microSD Card 48 Insert the microSD Card 48 microSD Card Settings 49 View Memory in the microSD Card 49 Format the microSD Card 49 microSD Card 49 Connect Your Phone to Your Computer 49 Camera 51 Take Photos 51 Photo Opt...

Page 7: ... 59 Text Messages and MMS 62 Roaming 65 Roaming Icon 65 Setting Roam Mode 65 Call Guard 65 Data Roam Guard 65 Apps and Entertainment 67 Google Play Store 67 Find and Install Apps 67 Create a Google Checkout Account 68 Request a Refund for a Paid App 68 Manage or Remove Apps 68 Download Apps from the Web 68 Manage Your Downloads 69 Navigation 69 Google Maps 69 Google Latitude 70 Google Play Music 7...

Page 8: ...e 79 Making and Receiving Worldwide Calls 80 Making Calls Using Plus Code Dialing 80 Sprint Voicemail Service 80 Setting Up Your Voicemail Access Number 80 Accessing Your Voicemail 81 International Data Roaming 81 Getting Started with Data Services 82 Accessing Your Email and Data Services on GSM UMTS Networks 82 Accessing Your Email and Data Services on CDMA Networks 82 Understanding Status Messa...

Page 9: ...ncy RF Energy 93 Exposure to RF Energy 93 RF Energy Operational Precautions 93 RF Energy Interference Compatibility 94 Regulatory Information 94 Specific Absorption Rate FCC IC 94 European Union Directives Conformance Statement 95 FCC Notice to Users 96 Industry Canada Notice to Users 96 Software Notices 97 Location Services 97 Your Location 97 Emergency Calls 98 Navigation 98 Privacy Data Securit...

Page 10: ...Open Source Software Information 102 Export Law Assurances 102 Product Registration 103 Service Repairs 103 How to Obtain Service or Other Information 103 Owner s Record 104 Copyright Trademarks 104 Manufacturer s Warranty 106 Manufacturer s Warranty 106 Motorola Mobility Inc Limited Global Warranty Mobile Phones 106 Index 112 06 06 2012 FCC ...

Page 11: ...time Your Phone at a Glance Set Up Your Phone Activate Your Phone Complete the Setup Application Set Up Voicemail Sprint Account Information and Help Your Phone at a Glance Set Up Your Phone You must first install and charge the battery to begin setting up your phone 1 Charge your battery for at least three hours 06 06 2012 FCC ...

Page 12: ...ay be ready to use or you may need to activate it for your Sprint account If you purchased your phone at a Sprint Store it is probably activated and ready to use If you received your phone in the mail and it is for a new Sprint account or a new line of service it is designed to activate automatically To confirm your activation make a phone call If you received your phone in the mail and you are ac...

Page 13: ... Touch the check marks to select options Backup and restore Choose whether or not to back up data with your Google account Note You do not need to sign up for a Google account to make a phone call However to download applications from the Google Play Store you must link your phone to a Google account 2 Touch Finish setup Note To skip account setup and go directly to the home screen touch Skip from...

Page 14: ...ect against unauthorized access Without a password anyone who has access to your phone is able to access your voicemail messages For more information about using your voicemail see Voicemail Sprint Account Information and Help Sprint Account Passwords Manage Your Account Sprint Support Services Sprint Account Passwords As a Sprint customer you enjoy unlimited access to your personal account inform...

Page 15: ...any other phone Online sprint com Access your account information Check your minutes used depending on your Sprint service plan View and pay your bill Enroll in Sprint online billing and automatic payment Purchase accessories Shop for the latest Sprint phones View available Sprint service plans and options Learn more about data services and other products like Sprint Picture Mail games ringers scr...

Page 16: ...on You can get up to three pieces of information per call and the operator can automatically connect your call at no additional charge There is a per call charge to use Sprint 411 and you will be billed for airtime Touch Sprint Operator Services Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party ...

Page 17: ...Phone Software Upgrades Updates to your phone s software may become available from time to time Sprint will automatically upload critical updates to your phone You can also use the menu to check for and download updates Touch Apps Settings About phone System updates Update Motorola Software to search for and download available updates Your Phone s Layout 06 06 2012 FCC ...

Page 18: ...ional USB cable included Microphone allows other callers to hear you clearly when you are speaking to them Voice Key lets you use the hands free speaker or voice recognition feature when entering text Camera Button opens your camera to take photos or videos Touchscreen lets you display all the information needed to operate your phone such as the call status the Contacts list the date and time and ...

Page 19: ...ess and hold the Power Lock button to open the phone options menu Touch Power off to turn the phone off Your screen remains blank while your phone is off unless the battery is charging Turn Your Screen On and Off Turn the Screen Off When Not in Use To quickly turn the screen off press the Power Lock button Pressing it again or receiving an incoming call will turn on your phone screen and show the ...

Page 20: ...our touchscreen might stay dark during calls if the sensor just above it is covered Don t use covers or screen protectors even clear ones that cover this sensor Screen protectors can also interfere with touchscreen performance Your Home Screen The home screen is the starting point for your phone s applications functions and menus You can customize your home screen by adding application icons short...

Page 21: ...ortcut Touch Apps touch and hold an app and then drag it to a spot on the home screen page To create a shortcut folder drag one shortcut onto another to put them both in a folder To add other shortcuts drag them onto the folder icon To name the folder touch it and enter a name at the bottom Wallpaper Touch and hold a blank spot on the home screen Select a wallpaper source from your picture gallery...

Page 22: ...apps you used and then touch the app you want Touch Back to return to the home screen Search Note You can also use the Voice search key on the keyboard Status Bar Your phone s display provides information about your phone s status and options This list identifies some of the symbols you ll see To view notification alerts touch the status bar and drag it down Status Icons Icon Description Bluetooth...

Page 23: ...ce 4G data service airplane mode sync active alarm set battery charging battery full charge missed call mobile hotspot active To view notification alerts touch the status bar and drag it down Enter Text You can type on your phone s QWERTY keyboard or touchscreen keyboard QWERTY Keyboard Touchscreen Keyboards Tips for Editing Text 06 06 2012 FCC ...

Page 24: ... press the Voice Key to begin voice recognition dictation Touchscreen Keyboard Certain applications let you use a touchscreen keyboard in landscape mode Touch a text field to open a touchscreen keyboard when your phone is in landscape mode Touch Back to close it To move the cursor touch where you want to move it Multi Touch Keyboard Use the touchscreen keyboard to enter letters one at a time 06 06...

Page 25: ...ext to select Touch the selected text for more options Cut or Copy selected text Touch and hold text then touch Select word or Select all Touch and hold again then select Cut or Copy Move the cursor Touch where you want to move the cursor When you see a red icon drag it to where you want the cursor Paste cut or copied text Touch and hold location to paste then touch Paste Delete a character hold t...

Page 26: ...e Phone Calls There are several convenient ways to place calls from your phone Call Using the Phone Dialer Call from Call log Call from Contacts Call from Favorites Call a Number in a Text Message Call Emergency Numbers Call Using the Phone Dialer From the home screen touch Phone enter a number using the dialpad and touch Call from Recent To see recent or missed calls touch Phone Recent 06 06 2012...

Page 27: ...bers Note Your service provider programs one or more emergency phone numbers such as 911 or 112 that you can call under any circumstances even when your phone is locked Emergency numbers vary by country Your pre programmed emergency number s may not work in all locations and sometimes an emergency call cannot be placed due to network environmental or interference issues 1 Touch Phone If your phone...

Page 28: ... Points PSAPs may not be equipped to receive GPS location information from your phone Receive Phone Calls Answer an Incoming Call To answer a call touch and flick to Mute the Ringing Sound To mute the ringer without rejecting the call press the volume button down Reject an Incoming Call To send an incoming call to your voicemail touch and flick to When you ignore a call you can automatically send ...

Page 29: ...play lights up again Tip You can touch Home or Back to leave the active call display To reopen it touch Home Phone Return to call in progress Making a Conference Call With 3 way calling you can talk to two people at the same time When using this feature the normal airtime rates will be charged for each of the two calls To start a conference call call the first number After the call connects touch ...

Page 30: ...oard Settings Voice Input Output Settings Accessibility Settings Date Time Settings About Phone Wireless Network Settings Airplane Mode Wi Fi Settings Bluetooth Settings Tethering Wi Fi Hotspot Settings VPN Settings Mobile Network Settings Airplane Mode Airplane Mode turns off all your wireless connections and allows you to use many of your phone s features when you are in an airplane or in any ot...

Page 31: ...nections Touch Apps Settings Bluetooth to access the Bluetooth settings menu Tethering Mobile Hotspot Settings Share your phone s mobile data connection via USB or as a Mobile Hotspot Touch Apps Settings Tethering Mobile Hotspot to access the USB Tethering Mobile Hotspot settings menus VPN Settings You can set up a Virtual Private Network VPN Select either basic or advanced options Touch Apps Sett...

Page 32: ...at it is compatible with digital cell phones Your phone and TTY device will connect via a special cable that plugs into your phone s headset jack If this cable was not provided with your TTY device contact your TTY device manufacturer to purchase the connector cable To turn TTY Mode on or off Touch Phone Menu Settings TTY mode and select an option For additional information about Sprint Relay Serv...

Page 33: ... To edit the outgoing message touch Phone Menu Settings Quick responses and touch a quick response to edit it Voice Privacy Enable enhanced privacy mode to make it harder for devices to pick up your frequency Touch Phone Menu Settings Voice privacy Sound Settings General Sound Settings Silent Mode To silence all sounds except media and alarms touch Apps Settings Sound Silent mode Vibrate To add a ...

Page 34: ...edback Settings The Feedback settings menu lets you select whether you hear tones when touching numbers on the dialpad selecting onscreen options and more Dial pad touch tones Play tones when using the dialpad Touch sounds Play sounds when making an onscreen selection Screen lock sound Play sounds when locking or unlocking the screen Vibrate on touch Vibrate when touching keys and during certain o...

Page 35: ...tery usage Wallpaper Settings To apply a new wallpaper 1 Touch and hold an empty spot on your home screen and then touch Wallpapers or Touch Apps Settings Display Wallpaper 2 Touch Gallery ID wallpapers Live wallpapers or Wallpapers and choose a wallpaper Battery Settings Battery Remaining To see battery usage statistics touch Apps Settings Battery Warning Use only Sprint approved or Motorola char...

Page 36: ...f and you will lose any information you were just working on Always use a Sprint approved or Motorola desktop charger travel charger or vehicle power adapter to charge your battery 1 Insert the small end of the USB cord into the charger accessory jack on the left side of your phone 2 Insert the larger end of the USB cord into the AC adapter 3 Plug the AC adapter into an electrical outlet and charg...

Page 37: ...ation feature Touch Apps Settings Location services and select one or more services to use such as Google s location service or GPS satellites Security Settings Set Up Screen Lock Note You can make emergency calls on a locked phone see Call Emergency Numbers A locked phone still rings but you need to unlock it to answer You can increase the security of your phone by creating a screen lock When ena...

Page 38: ... pattern PIN or password 1 Touch Menu Apps Settings Security Screen lock Face Unlock Set it up 2 Hold your phone at eye level look into the front camera and follow the instructions on the screen 3 When the face capture is complete you will be prompted to choose a pattern or PIN as a backup security measure you can use when the phone cannot see your face clearly To unlock the phone flick to the rig...

Page 39: ... 5 Touch Apply Passwords Select whether to show passwords as you enter them instead of Touch Apps Settings Security Visible passwords Device Administration Activate the device administrator role so that you can have further control over erasing phone data changing passwords setting password rules monitoring failed screen unlock attempts and locking the screen Touch Apps Settings Security Device ad...

Page 40: ...mation For Corporate accounts contact your server administrator to determine what information you will need 4 Touch Done when you are finished Manage Existing Accounts 1 Touch Apps Settings Accounts sync 2 Touch an account to manage its settings Touch a field to edit it Touch Remove account to delete it from your phone 3 Touch Back when you are finished Applications Settings Unknown Sources Allow ...

Page 41: ...pps Settings Privacy Automatic restore Resetting Your Phone Selecting Reset phone resets all phone settings back to their default values and clears all information text messages contacts emails etc and downloaded apps 1 Touch Apps Settings Privacy Factory data reset 2 Select Erase internal storage media area or Erase SD card and then touch Reset Phone 3 Read the prompt and touch Erase everything t...

Page 42: ...ect Locale To set your menu language and region Touch Apps Settings Language input Locale and select English or Español Personal Dictionary Add words to your personal dictionary so they appear as suggestions when you enter text 1 Touch Apps Settings Language input Personal dictionary 2 To add a word touch Menu type the word and touch Ok Keyboard Settings Input Method Your phone has options for tex...

Page 43: ...cally correct your spelling and typing errors Popup on keypress Keys pop up as you touch them Show settings key Display settings key on keypad Voice input key Select where voice input key appears on keypad Other Options Transfer learned words Import or export your user dictionary learned words and phrases using the memory card Clear learned words Clear all saved words from your user dictionary Adv...

Page 44: ...s Preferred Engine Your speech synthesis engine is Google Text to speech Speech rate Select the speed of spoken text Listen to an example Play a short demonstration of speech synthesis Accessibility Settings Touch Apps Settings Accessibility for the following settings TalkBack Large text Power button ends call and more Date Time Settings Changing the Date Time To set date time and time zone Touch ...

Page 45: ...w legal and safety information System Updates Check for software updates directly on your phone Touch Apps Settings About phone System updates Status View battery status phone number network information and more Touch Apps Settings About phone Status Legal Information Touch Apps Settings About phone Legal information 06 06 2012 FCC ...

Page 46: ...ts it s best to learn the basics Access Contacts Touch People Tip To search the list begin typing a name Touch Menu to display options Contacts to display Filter and sort your contact list Import Export Import or export contacts from a memory card Accounts Touch Add account to add another account from which to use contacts or touch an account and then touch Remove account to delete it from your ph...

Page 47: ... Setup Application or Setting Up Messaging Accounts 1 Touch People 2 Choose an account for storing your contact 3 Fill in as much or as little information as you d like 4 When you re finished touch Save Save a Phone Number You can save a phone number directly from the dialpad 1 Touch Phone 2 Enter the phone number and touch Add to Contacts 3 To add the number to an existing contact touch Existing ...

Page 48: ...ct touch the contact touch Menu Set ringtone Touch Ringtone to select a tone Then touch OK 4 To delete a contact touch the contact touch Menu Delete Then touch OK Sync or Transfer Contacts When you change one of your contacts your phone automatically updates your other social networking accounts Also your phone updates your contacts and social networking account whenever you change a friend in you...

Page 49: ...tooth Connections for details about pairing and sharing Email to send the information as an email attachment If prompted select an email account Address the message add a subject and a message and then touch the Send icon See Email for details about sending email Gmail to send the information as a Gmail attachment Address the message add a subject and a message and then touch See Gmail and Google ...

Page 50: ...your group 3 Type in a name to search for people to add to the group When the list of People entries pops up touch a name to add that person to the group or Touch Menu Add members and select members from the list When finished touch OK 4 Touch Save Note You may see different options based on the information you have for the contact 06 06 2012 FCC ...

Page 51: ...our Gmail account so you can access them from your phone wherever you go Add Calendar Events 1 From any view touch Enter the event start time and other details You can even set a reminder so you don t forget about the event When you set the reminder time to 0 minutes it plays at the event start time 2 When you finish entering event details touch Done Manage Calendar Events To edit an event touch a...

Page 52: ... Clock and Timer Alarm Clock Your phone has multiple alarm capabilities Touch Apps Alarm Timer To turn on an alarm touch the check box When an alarm sounds slide to Dismiss to turn it off or Snooze to delay for ten minutes To add an alarm touch Add alarm and enter alarm details Touch OK when you are finished To enable or disable an alarm touch the check box Timer To set a timer 1 Touch Apps Alarm ...

Page 53: ...touch Menu Advanced panel Basic panel To clear history touch Menu Clear history Tasks 1 Touch Apps Tasks 2 To add a task touch Touch All tasks to view your tasks by due date priority and more Quickoffice Touch Apps Quickoffice Quick Office Programs Quickword Create and edit Microsoft Word documents Quicksheet Create and edit Microsoft Excel spreadsheets Quickpoint Create and edit Microsoft PowerPo...

Page 54: ...File Manager Update Your Phone Software Stay up to date with the latest software updates for your phone You can check download and install updates using your phone or using your computer Using your phone You may get an automatic notification of an available update on your phone Simply follow the instructions to download and install To manually check for updates press Menu Settings System Updates U...

Page 55: ...tions directions to Tip To learn more about voice actions press the Voice key on the keyboard and then select Watch Video Voice Commands For more voice commands touch Apps Voice Commands and follow the prompts Tip For quick access to Voice Commands add a shortcut to a home screen page Touch and hold an empty area and then touch Shortcuts Applications Voice Commands Bluetooth Connections Bluetooth ...

Page 56: ...le mode Note Refer to the guide that came with the device for details 2 Touch Apps Settings Bluetooth 3 Touch ON to turn on and scan If Bluetooth power is already on touch SEARCH FOR DEVICES 4 Touch a device to connect 5 If necessary touch OK or enter the device passkey like 0000 to connect to the device When the device is connected the Bluetooth indicator appears in the status bar Note Using a mo...

Page 57: ...phone Enter a name and touch OK MOTOPRINT Print email documents pictures and contacts directly to shared printers on a Wi Fi network no printer drivers necessary MOTOPRINT automatically discovers networked printers for you You can even save your favorite printers and geo tag their location for future use Print a Document or File To print something from Email Quickoffice or Gallery open it and touc...

Page 58: ...he battery cover by pulling up from the notch at the bottom of the phone See Set Up Your Phone 2 Open the memory card slot cover and slide in the memory card until it clicks into place 3 Close the memory card slot cover and replace the battery cover Note Be sure to use only recommended microSD cards Using non recommended microSD cards could cause data loss and damage your phone Note DO NOT remove ...

Page 59: ...d microSD Card 1 Touch Apps Files SD card 2 Touch a file or folder to open Connect Your Phone to Your Computer You can connect your phone to a computer with a USB cable Note The first time you use a USB connection your computer may indicate that drivers are being installed Follow any prompts you see to complete the installation This may take a few minutes Note You also may see MotoHelper installat...

Page 60: ...Hardware before disconnecting the USB cable Media device MTP Transfer media files between your phone and computer Note To transfer media files between your phone and a Mac you will need to use Android File Transfer For more information on Android file transfer see www android com filetransfer Camera PTP Transfer photos using camera software and transfer any files that do not support MTP Note You c...

Page 61: ...in the phone s internal storage Touch Menu Settings Storage Location to set your default storage location 2 To take the photo touch the viewfinder to lock the focus and then touch or press the camera button to take the photo To send the photo in a message or post it online and then touch To delete the photo open it and then touch Delete Photo Options You can make adjustments to optimize your shot ...

Page 62: ...d Videos 1 Touch Apps Camera and switch over to camcorder mode 2 To record the video touch Touch again to stop the recording 3 Open your gallery and touch a video to view options To play the video touch To send the video in a message or post it online and then touch To delete the video touch Menu Delete Video Options You can make adjustments to optimize your video Drag open the panel at the bottom...

Page 63: ...ke a look at your photos and your friends photos that are on your social networks Facebook and Flickr only For photos that are on your phone or storage card you can do basic editing such as rotating and cropping You can also easily make a photo as your contact picture or wallpaper and share photos with your friends Touch Apps Gallery Touch a folder to display all of its photos or videos Change Gal...

Page 64: ...otos and Videos 1 Touch Apps Gallery 2 Touch a thumbnail image from your camera roll or library and then To delete the photo or video touch Menu Delete or touch Trash Icon To set the photo as a contact picture or wallpaper touch Menu Set as Touch to share it Touch Menu for more options Tip To copy photos to from a computer go to Connect Your Phone to Your Computer Edit Photos and Videos Touch Apps...

Page 65: ...ail Visual Voicemail lets you easily access and select which messages you want to review 1 Touch Apps Voicemail 2 Touch a message to review it Note Touch Menu Lock to prevent the message from accidentally being deleted Featured available while reviewing messages include Timeline Provides a visual timeline for the current message Touch and drag the bar to move to different points in the message Tou...

Page 66: ...t or previous message before you are finished listening to the current one Configuring Visual Voicemail To access the voicemail options 1 Touch Apps Voicemail 2 Touch Menu and select from the following Compose to compose a new voicemail message Move to SD to move voicemails to your microSD card Play all new to listen to all new messages Undelivered to list all undelivered voicemail messages Delete...

Page 67: ...ate the speakerphone when you review your Visual Voicemail Touch Personalize voicemail to adjust your voicemail greeting Touch Display name to enter a name or a number that is attached to your outgoing voicemails as part of an identification string Touch Check for update to search for an upgrade to your visual message software Touch About Voicemail to view information about the Visual Voicemail ap...

Page 68: ... Notification When you have a new voicemail shows at the top of your screen Retrieve Your Voicemail Messages When you have a new voicemail shows at the top of your screen To hear the message touch Phone to open the dial screen and then touch and hold If you need to change your voicemail number in the home screen touch Menu Settings Call settings Voicemail settings Accounts Setting Up Accounts To a...

Page 69: ... Your Phone 1 Touch Apps Settings Accounts Add account 2 Touch Google Next Create 3 Enter your information and then touch Next 4 When prompted enter and reenter your password 5 Create a security question and answer enter a secondary email address to help you recover your password if you ever lose it and then touch Create 6 Follow the prompts to read and accept the Google terms of service 7 After y...

Page 70: ...e To field If you are sending the email message to several recipients separate the email addresses with a comma As you enter email addresses any matching addresses from your contacts list are displayed Touch a match to enter that address directly 4 Enter the email subject and then compose your email 5 After composing your message touch Read and Reply to Gmail Messages 1 Touch Apps Gmail 2 Touch a ...

Page 71: ...unt Add a Corporate Sync Account 1 Touch Apps Settings Accounts Add account 2 Touch Corporate Sync 3 Enter the Corporate Sync account details and then touch Next 4 Select the type of information you want to synchronize and touch Finish setup Compose and Send Email Compose and send email using any account you have set up on your phone Increase your productivity by attaching files such as pictures v...

Page 72: ...ount Settings You can edit settings for your individual email accounts such as email address and password name display and signature frequency of retrieval and more Touch Apps Email Delete an Email Account 1 Touch Apps Settings Accounts and select the account you want to delete 2 Touch Remove account to delete it from your phone Text Messages and MMS With Text Messaging SMS you can send and receiv...

Page 73: ...umbers from your contacts list are displayed Touch a match to enter that number or address directly Enter a contact from your list by beginning to type the contact s name Touch the name to enter it 3 Touch the Compose message field to begin entering your message 4 Touch and select an item to insert Tip To send and receive large attachments faster use Wi Fi See Wi Fi Search and Connect 5 Touch the ...

Page 74: ...e Edit signature Edit your message signature Clear search history Clears your search history Creation mode restricted Avoid sending attachments that may not be supported by the receiving device Notification Settings Notifications Set the phone to display message notifications in the status bar Select ringtone Select a ringtone for message notifications Vibrate Set the phone to vibrate when a new t...

Page 75: ...e networks Roaming Guards 2 Check or uncheck Call Guard under Domestic Roaming and International Roaming Note Call Guard is turned on by default on your phone Note Voice dialing is not available when you are roaming with Call Guard enabled Note If the Call Guard feature is set to On you need to take extra steps to make and receive roaming calls Data Roam Guard Depending on service availability and...

Page 76: ...Sprint Basics 66 To use data services when Data Roam Guard is active When a notification appears informing you that data roam charges may apply touch Roam to connect 06 06 2012 FCC ...

Page 77: ... you want The Google Play Store provides access to applications created by developers worldwide so you can find the app you want If you need help or have questions about the Google Play Store touch Menu Help Find and Install Apps 1 Touch Apps Play Store 2 When you open the Google Play Store for the first time you must agree to the terms of service Touch Accept to continue 3 To browse Featured apps...

Page 78: ...ompted to enter your billing information to set up a Google Checkout account Request a Refund for a Paid App If you are not satisfied with an application you can ask for a refund within 24 hours of the purchase Your credit card is not charged and the application is uninstalled from your phone If you change your mind you can install the application again but you can t request a refund a second time...

Page 79: ...enu Clear list To cancel touch Menu Cancel all downloads Navigation Your phone offers a number of location based navigation programs to help you figure out where you are and get you where you re going Google Maps Touch Apps Maps Google Maps offers powerful user friendly mapping technology and local business information including business locations contact information and driving directions For hel...

Page 80: ...dress or touch Bookmark and select Contacts or Points on map 4 Select your mode of transport car public transport or walk and then touch Go Your directions are shown as a list To view your directions on a map touch Show on map To have your phone provide turn by turn driving directions touch Navigate 5 When you have finished touch Layers Clear map Select Map Mode Touch Layers to select from Map sta...

Page 81: ...end in your list 2 Touch Delete Sharing Location When you receive a request to share location details you can choose to Accept and share back See your friend s location and your friend can see yours Accept but hide my location See your friend s location but they can t see yours Don t accept Location information is not shared between you and your friend Hiding Your Location To hide your location fr...

Page 82: ...ring Music from a Windows Computer 1 Using a USB cable connect your phone to your computer 2 Flick down the status bar and make sure that your phone s USB connection is set to Media device MTP Note If the USB connection options do not appear you can change the settings by touching Apps Settings Storage Menu USB computer connection Media device MTP 3 Your phone s internal storage or microSD card wi...

Page 83: ...ter 2 Using a USB cable connect your phone to your computer 3 A window displaying the contents of your phone appears You can then copy music files on to your phone 4 When finished disconnect your phone from your computer Tips and Tricks Hide the music player To use another app while your music plays touch Home To return to the music player flick down the status bar and touch the song title Tip Con...

Page 84: ... number of factors including infrastructure and other objects through which the signal passes To use a Wi Fi computer network for even faster Internet access Touch Apps Settings Wi Fi Turn Wi Fi On or Off Touch Apps Settings Wi Fi Drag the Wi Fi power switch to the right to turn it on drag it to the left to turn it off Note To extend battery life turn off Wi Fi power when not in use Wi Fi Search a...

Page 85: ...ed to subscribe to Wi Fi hotspot service to use this feature Contact Sprint for details Note You cannot use a Wi Fi hotspot when your phone is roaming Setting up the Hotspot Note Risks can be associated with connecting to the public internet Your phone allows you to create a 3G Mobile Hotspot which may be accessible by unauthorized users It is highly recommended that you use a password other possi...

Page 86: ...er To go to a Web page touch the URL area to enter a Web address Your Browser Web pages look like the following example Note If you can t connect contact Sprint Connect Your phone uses the mobile phone network over the air or a Wi Fi connection to automatically access the Web To use a Wi Fi connection touch Apps Settings Wi Fi and drag the power switch to the left to turn on and search for nearby ...

Page 87: ...of the mobile version Save for offline reading Save current webpage for offline viewing Settings Open page and privacy settings Print Print the current webpage Exit Close the browser app Go to a Specific Website To enter a URL Web address 1 Touch the URL field at the top of the browser screen 2 Use the keyboard to type the address If the website you want appears within the suggested sites list tap...

Page 88: ...ps and default zoom Bandwidth management Set how your browser manages images and search result preloading Labs Set up Quick controls and Fullscreen mode YouTube Share videos with YouTube users everywhere You don t need a YouTube account to browse and view videos Touch Apps YouTube Note If you want a YouTube account go to youtube com To sign in to your YouTube account 1 Touch Apps YouTube Accounts ...

Page 89: ...creen Call Sprint Worldwide customer support at 1 888 226 7212 option 2 Activating Global Roaming Mode Your phone is designed to enter global roaming mode automatically when you activate your Sprint Worldwide service meaning that it should automatically connect to an appropriate CDMA network or GSM UMTS network when you travel You may also set global roaming options through the settings menu To se...

Page 90: ... Plus Code Dialing to place an international call 1 Touch Phone to display the phone dial screen 2 If you are on the GSM network touch and hold on the dialpad to insert a on the phone dial screen The symbol automatically inserts the international access code for the country from which you are calling 3 If you are on the CDMA network outside of Canada or the Caribbean enter the international access...

Page 91: ...ople touch the voicemail entry and then touch the number to call it 2 When your voicemail answers touch enter the password and press to access your voicemail Voicemail Troubleshooting Please keep the following tips in mind when using Sprint voicemail while traveling Some carriers may not support voicemail indicators It may be necessary to call your voicemail to see if you have any new messages If ...

Page 92: ...ch Network Mode and select Any GSM UMTS 3 Under GSM UMTS Settings touch Select Network and select a wireless network that supports Sprint International GSM Data Roaming Note Be sure you have the Allow GSM Data option checked Accessing Your Email and Data Services on CDMA Networks f data service is available on a CDMA network then you only need to set the phone to CDMA you will not need to select t...

Page 93: ...s already been turned on Please Try Again An error occurred Note the error code and try again Self Check Error A fault was detected with your phone If this error recurs note the error and contact Sprint Customer Service Self Check Fail An operational fault was detected with your phone Note the numeric code turn your phone off and contact Sprint Customer Service Wrong PIN You have entered an incorr...

Page 94: ...umber The city and country you are travelling in Any error message that displays on your phone or that you heard when trying to place a call If the issue is with data were you able to place voice calls If the issue is with voice service were you able to access data Please call the numbers below if you need assistance While in the United States Call 1 888 226 7212 option 2 While traveling outside t...

Page 95: ... 88 226 7212 France 0800 903200 Germany 0800 180 0951 Italy 800 787 986 Mexico 001 877 294 9003 Trinidad and Tobago 1 800 201 7545 United Kingdom 0808 234 6616 Note This toll free service is available on ordinary landline phones and some public pay phones This service does not cover and hotel access charges 06 06 2012 FCC ...

Page 96: ...age Repetitive Motion Children Glass Parts Operational Warnings Radio Frequency RF Energy Specific Absorption Rate IEEE Information from the World Health Organization European Union Directives Conformance Statement FCC Notice to Users Industry Canada Notice to Users Location Services Navigation Smart Practices While Driving Privacy Data Security Use Care Recycling California Perchlorate Label 06 0...

Page 97: ...using the phone Speak directly into the mouthpiece Note For the best care of your phone only Sprint authorized personnel should service your phone and accessories Failure to do so may be dangerous and void your warranty Maintaining Safe Use of and Access to Your Phone Do Not Rely on Your Phone for Emergency Calls Mobile phones operate using radio signals which cannot guarantee connection in all co...

Page 98: ...r handling of batteries and particularly from the continued use of damaged batteries DON Ts Don t disassemble crush puncture shred or otherwise attempt to change the form of your battery Don t use tools sharp objects or excessive force to insert or remove the battery as this can damage the battery Don t let the mobile device or battery come in contact with liquids Liquids can get into the mobile d...

Page 99: ...irm that it has a Motorola Original hologram If there is no hologram the battery is not a Motorola battery If there is a hologram replace the battery and try charging it again If the message remains contact a Motorola authorized service center Warning Use of a non Motorola battery or charger may present a risk of fire explosion leakage or other hazard Proper and safe battery disposal and recycling...

Page 100: ... or other application while driving may cause distraction and may be prohibited or restricted in certain areas always obey the laws and regulations on the use of these products While driving NEVER Type read enter or review texts emails or any other written data Surf the Web Input navigation information Perform any other functions that divert your attention from driving While driving ALWAYS Keep yo...

Page 101: ...e volume sound level the less time is required before your hearing could be affected To protect your hearing Limit the amount of time you use headsets or headphones at high volume Avoid turning up the volume to block out noisy surroundings Turn the volume down if you can t hear people speaking near you If you experience hearing discomfort including the sensation of pressure or fullness in your ear...

Page 102: ...erational Warnings Obey all posted signs when using mobile devices in public areas Potentially Explosive Areas Potentially explosive areas are often but not always posted and can include blasting areas fueling stations fueling areas such as below decks on boats fuel or chemical transfer or storage facilities or areas where the air contains chemicals or particles such as grain dust or metal powders...

Page 103: ... energy RF Energy Operational Precautions For optimal mobile device performance and to be sure that human exposure to RF energy does not exceed the guidelines set forth in the relevant standards always follow these instructions and precautions When placing or receiving a phone call hold your mobile device just like you would a landline phone If you wear the mobile device on your body always place ...

Page 104: ...dical devices should observe the following precautions ALWAYS keep the mobile device more than 20 centimeters 8 inches from the implantable medical device when the mobile device is turned ON DO NOT carry the mobile device in the breast pocket Use the ear opposite the implantable medical device to minimize the potential for interference Turn OFF the mobile device immediately if you have any reason ...

Page 105: ...ed when full power is not needed for the call The lower the power output of the device the lower its SAR value If you are interested in further reducing your RF exposure then you can easily do so by limiting your usage or simply using a hands free kit to keep the device away from the head and body Additional information can be found at www motorola com rfhealth European Union Directives Conformanc...

Page 106: ...ollowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 T...

Page 107: ...PS and Wi Fi Your mobile device can use Global Positioning System GPS signals for location based applications GPS uses satellites controlled by the U S government that are subject to changes implemented in accordance with the Department of Defense policy and the Federal Radio Navigation Plan These changes may affect the performance of location technology on your mobile device Your mobile device ca...

Page 108: ...acy and data security are important to everyone Because some features of your mobile device may affect your privacy or data security please follow these recommendations to enhance protection of your information Monitor access Keep your mobile device with you and do not leave it where others may have unmonitored access Use your device s security and lock features where available Keep software up to...

Page 109: ...agnostic including location based information and other non personal information to Motorola or other third party servers This information is used to help improve products and services offered by Motorola If you have further questions regarding how the use of your mobile device may impact your privacy or data security please contact Motorola at privacy motorola com or contact your service provider...

Page 110: ...ces and electrical accessories to any Motorola Approved Service Center in your region Details of Motorola approved national recycling schemes and further information on Motorola recycling activities can be found at www motorola com recycling Packaging Product Guides Product packaging and product guides should only be disposed of in accordance with national collection and recycling requirements Ple...

Page 111: ...ise Contact your service provider or Motorola for information on hearing aid compatibility If you have questions about return or exchange policies contact your service provider or phone retailer The ratings are not guarantees Results will vary depending on the user s hearing device and hearing loss If your hearing device happens to be vulnerable to interference you may not be able to use a rated p...

Page 112: ...on how to obtain a copy of any source code being made publicly available by Motorola related to software used in this Motorola mobile device you may send your request in writing to the address below Please make sure that the request includes the model number and the software version number MOTOROLA MOBILITY INC OSS Management 600 North US Hwy 45 Libertyville IL 60048 USA The Motorola website http ...

Page 113: ...ates for hearing impaired or 1 800 461 4575 Canada How to Obtain Service or Other Information 1 Please access and review the online Customer Support section of Motorola s consumer website prior to requesting warranty service 2 If the Product is still not functioning properly after making use of this resource please contact the Warrantor listed at the Motorola website or the contact information for...

Page 114: ... If you need to return your product for repairs replacement or warranty service please contact the Motorola Customer Support Center at 1 800 734 5870 United States 1 888 390 6456 TTY TDD United States for hearing impaired 1 800 461 4575 Canada Certain features services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply ...

Page 115: ...uct or service names are the property of their respective owners 2012 Motorola Mobility Inc All rights reserved Caution Motorola does not take responsibility for changes modification to the transceiver Product ID MOTOROLA Photon Q 4G LTE Model XT897 Manual Number NNTNXXXXA 06 06 2012 FCC ...

Page 116: ...urer s Warranty Motorola Mobility Inc Limited Global Warranty Mobile Phones Note This Limited Warranty is not applicable in Quebec Canada FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR IF DIFFERENT THEIR COUNTRY OF RESIDENCE THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER ...

Page 117: ...d parts and is functionally equivalent to the original Product or 3 refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty Products parts and supporting documentation provided to Motorola as part of the warranty process shall become the property of Motorola and may not be returned When a replacement or refund is given the Product for which the replac...

Page 118: ... modifications are authorized approved or otherwise sanctioned by Motorola f A product or part that has been modified in any manner without the written permission of Motorola Products that have been altered in any manner so as to prevent Motorola from determining whether such Products are covered under the terms of this Limited Warranty are excluded from coverage The forgoing shall include but not...

Page 119: ...L BE THE EXCLUSIVE REMEDY OF THE CONSUMER TO THE EXTENT PERMITTED BY APPLICABLE LAW MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES BE UNINTERRUPTED ERROR FREE OR WITHOUT RISK TO OR LOSS OF ANY INFORMATION DATA SOFTWARE OR A...

Page 120: ...SS OR MISUSE OF ANY DATA FILES CONTENT APPLICATIONS AND PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR WARRANTY SERVICE YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY PURCHASED SUBJECT TO APPLICABLE SOFTWARE UPDATES MOTOROLA MAY INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE THAT MAY PREVENT THE PRODUCT FROM REVERTING...

Page 121: ...SION MODULATION AND TRANSMISSION CHARACTERISTICS INCLUDING POWER LEVELS OPERATING FREQUENCIES AND BANDWIDTHS SAR LEVELS DUTY CYCLE TRANSMISSION MODES E G CDMA GSM AND INTENDED METHOD OF USING THE PRODUCT E G HOW THE PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY A CHANGE TO ANY OF THESE FACTORS WILL INVALIDATE THE FCC GRANT IT IS ILLEGAL TO OPERATE A TRANSMITTING PRODUCT WITHOUT A VALID GRANT 06...

Page 122: ... Apps Alarm Clock and Timer 44 Browser 79 Calculator 45 Calendar 43 File Manager 44 Google Latitude 74 Google Maps 72 Google Play Music 75 MOTOPRINT 49 Quickoffice 45 Smart Actions 49 Tasks 45 Wi Fi 77 YouTube 81 Audible touch tones 26 Battery Charging 27 Cool Down Messages 28 mode 28 Battery Capacity Settings 27 Bluetooth Connect New Devices 48 Disconnect Devices 49 Edit the Device Name 49 Reconn...

Page 123: ... 54 Charge your battery 2 Contacts Access 38 Add 39 Call or Text 41 Edit 40 Make Groups 42 Save a Phone Number 39 Share 41 Sync or Transfer 40 Transfer Using a microSD Card 41 Data Roam Guard 68 Delete an Email Account 65 Display Settings Auto Rotate Screen 26 Brightness Screen Timeout 26 Wallpaper 26 Downloading Apps from the Web 72 Email 63 Add a Corporate Sync Account 64 Add an Account 64 Compo...

Page 124: ...3 Gmail Read and Reply to Messages 63 Gmail and Google 62 Google Account Create 62 Google Account Sign In 62 Google Checkout Account Create 71 Google Play Store 70 HAC Mode Settings 24 Hearing Aid Compatibility Settings 24 Help Center 45 Home Screen Customize 11 Move or Remove items 12 Key Functions 9 Keyboard QWERTY 14 Touchscreen 15 Keyboard Settings 34 Language Keyboard Settings 34 Language Set...

Page 125: ...tion Touch Gestures 10 Notification Ringtone Sound Settings 25 Passwords Account 5 Data Services 5 Voicemail 5 Phone Set Up 1 Phone Turn On 9 Phone Turn Off 10 Phone 17 Phone Dialer 17 Phone About Phone 36 Phone Software Update 46 Phone Calls Emergency numbers 18 Using phone dialpad 17 Phone Layout illustration 8 Phone Ringtone Sound Settings 25 Photos Videos View 56 Photos and Videos Edit 57 Mana...

Page 126: ...Add New Accounts 31 Airplane Mode 22 Allow Bluetooth Bypass 30 Auto Answer With Headset 24 Battery Remaining 27 Battery Settings 27 Bluetooth 22 Call 23 Caller ID Readout 23 Certificates 31 Credential Storage 31 Data Encryption 30 Device Administration 30 Disable the Screen Lock 30 Display 26 Face Unlock 29 Forgot Pattern or Passcode 30 Hearing Aid Compatibility 24 Incoming Call Sounds 25 Lock Pat...

Page 127: ...gs Managing Applications 32 Settings Backup and Restore Privacy 32 Settings Data Backup Privacy 32 Settings Automatic Restore Privacy 32 Settings Resetting Your Phone 33 Settings Format Internal Storage 33 Settings Mount Unmount SD Card 33 Settings Format SD Card 33 Settings Language 34 Settings Select Locale Language 34 Settings Personal Dictionary 34 Settings Keyboard 34 Settings Keyboard Input ...

Page 128: ...tings Email Account 65 Settings Roam Mode 68 Settings Data Roam Guard notification 68 Settings Location Sources 73 Settings Browser 80 Setup Application 3 Sign in to your YouTube account 81 Sound Settings Incoming Calls 25 Silent Mode 24 Sound Feedback 25 Vibrate 25 Vibrate Patterns 25 Volume 25 Sprint Service Account Passwords 5 Activation 2 Sprint Services Operator Services 6 Sprint 411 6 Sprint...

Page 129: ...imer 44 Touchscreen Keyboard 15 Turn off 10 Turn on 10 TTY Mode Turn on or Turn off 23 turn Call Guard on or off 68 Turn Phone Off 10 Turn Phone On 9 Typing 14 Voice Actions 47 Commands 47 Voicemail 58 Notification 61 Retrieve Messages 61 Setting up 3 Setup 58 61 Wi Fi 77 Find networks in range 77 Search and Connect 77 Wi Fi Hotspot 78 Activating 79 Add security to Wi Fi hotspot 78 Set Up 78 Your ...

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