Motorola MOTOMESH DUO 2.0 4300 User Manual Download Page 58 | Manualshive

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Chapter 5: Customer Service

July 2007

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Summary of Contents for MOTOMESH DUO 2.0 4300

Page 1: ...MOTOROLA MOTOMESH DUO 2 0 4300 Users Guide July 2007 ...

Page 2: ...MOTOMESH DUO 2 0 4300 Users Guide July 2007 ii This page intentionally left blank ...

Page 3: ...ve royalty free license to use that arises by operation of law in the sale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or may be dependent upon the characteristics of a particular mobile subscriber unit or configuration of certain parameters Please refer to your ...

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Page 5: ...Device Assembly 2 6 Infrastructure Device Deployment and Installation 2 7 Grounding Considerations 2 8 Assembling an AC Power MOTOMESH Duo Device 2 8 Assembling a DC Power MOTOMESH Duo Device 2 9 Device Connectivity Testing 2 9 Chapter 3 Device Configuration 3 1 Pre staging a MOTOMESH Duo 4300 Device in MeshManager 3 1 Default Device Configuration 3 1 Configuring a 4300 Device Mesh from 2 4 to 4 9...

Page 6: ...ing FREs 5 3 Chapter 6 Certification and Safety Information 6 1 FCC Regulatory Information 6 1 Federal Communications Commission FCC Statement 6 1 Safety Information for the MOTOMESH Products 6 2 FCC Radiation Exposure Statement 6 2 Safety Certification 6 2 Regulatory Requirements for CEPT Member States 6 3 European Union Notification 6 4 Belgium Notification 6 5 Luxembourg Notification 6 5 Czech ...

Page 7: ... AP Ethernet MAC Address in MeshManager 3 2 Figure 3 3 Selecting the Probe Button in MeshManager 3 3 Figure 3 4 Examining Initial Device Defaults in MeshManager 3 4 Figure 3 5 Enabling the 802 11 a Radio on a 4300 54 and 4300 58 Device 3 5 Figure 3 6 Enabling the 802 11 a Radio on a 4300 49 Device 3 5 Figure 3 7 An Example of a License Key Text File 3 6 Figure 3 8 Copying the License Key from the ...

Page 8: ...List of Figures July 2007 viii This page intentionally left blank ...

Page 9: ...MOTOMESH Duo 4300 49 Device Specifications 1 4 Table 1 2 MOTOMESH Duo 4300 58 Device Specifications 1 5 Table 1 3 MOTOMESH Duo 4300 54 Device Specifications 1 7 Table 2 1 Recommended Antennas for Infrastructure Devices 2 3 Table 2 2 MAC Address Table 2 5 ...

Page 10: ...List of Tables July 2007 x This page intentionally left blank ...

Page 11: ...SH Duo Device 2 8 Procedure 2 2 Assembling a DC MOTOMESH Duo Device 2 9 Procedure 2 3 Testing Infrastructure Device Connectivity 2 9 Procedure 3 1 Configuring a 4300 Device Mesh 3 2 Procedure 3 2 Demoting an IAP to a MWR 3 13 Procedure 3 3 Accessing the MOTOMESH Duo Device Recovery Settings 3 15 ...

Page 12: ...List of Procedures July 2007 xii This page intentionally left blank ...

Page 13: ...Product Introduction This guide will provide you with technical specifications installation guidelines and testing procedures for the MOTOMESH Duo 4300 infrastructure devices Figure 1 1 MOTOMESH Duo 4300 Device Attached to a Light Pole ...

Page 14: ... extend the range between IAPs and Wireless Clients while simultaneously increasing the spectral efficiency of the network While running as a MWR device the device s Ethernet connector can be utilized to connect to another IP enabled device This allows a network of IP enabled devices such as a camera to be directly addressed accessed and managed over the MOTOMESH network IAP functionality includes...

Page 15: ...SH DUO 2 0 4300 Users Guide July 2007 1 3 Figure 1 2 IAP and MWR Devices in Context of a MOTOMESH Network Wireless 802 11 802 11 802 11 802 11 EMS CA GEO RADIUS IAP MWR MWR 802 11 MeshManager Wireless Switch ...

Page 16: ... Two 2 omni directional 8 dBi for 2 4 GHz Radio and 11 dBi for 4 9 GHz Radio Antenna Connector N Type Routing Routing Engine MeshConnex Layer 2 routing with Layer 1 situational awareness Routing Protocol Patented hybrid proactive reactive routing low latency fast route convergence IEEE 802 11s Support Upgradeable to IEEE 802 11s standard via OTA software updates Network Network Management Software...

Page 17: ...diameter post mounting Environment Temperature Range 30 to 60 C Humidity 0 to 95 non condensing Certifications FCC Part 15 90 UL CSA Available Options Mounting Lamp post mount bracket assembly Power AC photo cell adapter Table 1 2 MOTOMESH Duo 4300 58 Device Specifications Radio Characteristics Primary Radio Operating Freq GHz 2 400 to 2 483 Secondary Radio Operating Freq GHz 5 725 to 5 825 Wi Fi ...

Page 18: ...its Security Virtual LAN VLAN Supports up to sixteen 16 per node or 4094 per network Client Encryption Support WEP WPA TKIP and WPA2 AES 802 11i Internodal Encryption Intra Mesh Security Authentication 802 1X Infrastructure Client and MAC address hardware authentication Power Power Requirements 90 264 VAC with 20 variation at 47 to 63 Hz 12V 10 VDC input certified LPS power supply orderable option...

Page 19: ...Bi for 2 4 GHz Radio and 10 dBi for 5 4 GHz Radio Antenna Connector N Type Routing Routing Engine MeshConnex Layer 2 routing with Layer 1 situational awareness Routing Protocol Patented hybrid proactive reactive routing low latency fast route convergence IEEE 802 11s Support Upgradeable to IEEE 802 11s standard via OTA software updates Network Network Management Software MeshManager Element Manage...

Page 20: ...ting at 50 duty cycle Power over Ethernet PoE Support for Canopy PoE connection Physical Dimensions 9 x 6 x 3 5 23 1cm x 15 2cm x 8 9cm Weight 4 5 lbs 2 04kg Packaging Outdoor all weather enclosure NEMA 4 Mounting 3 7 62cm diameter post mounting Environment Temperature Range 30 to 60 C Humidity 0 to 95 non condensing Certifications FCC Part 15 90 UL CSA Available Options Mounting Lamp post mount b...

Page 21: ...ment of MOTOMESH infrastructure devices Prior to using the MeshManager software for device installation and configuration ensure that it is installed and running on a network computer MeshManager will be used during the device setup process to validate the installation of the device s as well as manage within the wireless network Detailed information about the MeshManager application is found in t...

Page 22: ...guration of MOTOMESH infrastructure devices The application uses standard elements of a Web based interface to allow the user to configure the basic parameters of seven primary network management elements required to successfully deploy a MOTOMESH network using the navigation menu displayed on each page Detailed information about the Web Interface utility can be found in the Web Interface Users Gu...

Page 23: ...ds Based PoE or with POE Disabled Optional External Personality Plug to activate power over Ethernet Motorola Canopy PoE or standards based 802 3af PoE Mounting Bracket Operator Supply List The Network Operator must supply the following equipment Mounting Location Power Source 100 240 VAC depending on IAP configuration Ethernet connection between the IAP and MiSC Optional Antennas The following an...

Page 24: ...ure Record this number in the provided IAP or MWR MAC Address Table section The MAC Addresses will be required later to configure and test the device Figure 2 1 MOTOMESH DUO 4300 49 AC and DC Device Product Labels Samples Figure 2 2 MOTOMESH DUO 4300 58 AC and DC Device Product Labels Samples Figure 2 3 MOTOMESH DUO 4300 54 AC and DC Device Product Label Samples for European Use only ...

Page 25: ...MOTOMESH DUO 2 0 4300 Users Guide July 2007 2 5 Infrastructure Device MAC Address Table Table 2 2 MAC Address Table IAP or MWR Device Name Ethernet MAC IP Address ...

Page 26: ...ersonality Plugs Black Grey Red or none N Type Antenna 5 8 Power Ethernet Port N Type Antenna 5 8 Black plug for use with the Canopy Connect PoE option Grey plug for use with the Standards based 802 3af PoE option NOTE An optional red Hardware Reset Plug not shown above is used to reset a stranded 4300 device back to its factory default configuration The plug looks similar to the other Personality...

Page 27: ...ion standards All common precautions for grounding and electrostatic discharge protection should be observed during deployment and installation To eliminate risk of electric shock DO NOT connect disconnect cables while units are energized Observe the following additional guidelines when deploying fixed Infrastructure devices The MOTOMESH Duo 4300 device may be mounted on a pole having a diameter o...

Page 28: ... determined by the classification of the site Sites are broken down into 2 categories Type A Light Duty and Type B Light Industrial Commercial Type A Light Duty sites have impedance requirements of 25 ohms or less to ground whereas Type B Light Industrial Commercial sites have impedance requirements of less than 5 ohms to ground MOTOMESH networks fall into the Type B Light Industrial Commercial ca...

Page 29: ...hat the antenna connecters are positioned vertically Align the antennas with the N type connectors on the box and rotate to close 3 Insert the cable into the external Ethernet port and tighten the connector to ensure a weatherproof seal 4 Identify a certified LPS power supply capable of 12V 10 VDC Using the custom power cable provided connect the Red wire to power and the White wire to ground If a...

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Page 31: ... device 2 4 GHz radio is pre configured any other frequency is not automatically enabled even if purchased The following sections will describe how to enable the additional radio and network mesh Management VLAN is set at 4095 VLAN Membership is set at 0 4095 Configuring a 4300 Device Mesh from 2 4 to 4 9 5 4 or 5 8 The following procedure describes the necessary steps required to change an out of...

Page 32: ... application must be installed and running 3 From within MeshManager select the Add MotoMesh Duo Device icon from the Toolbar menu or select File Add MotoMesh Duo Device from the application menu 4 The Add New MOTOMESH Duo Device panel will now be shown in MeshManager Figure 3 1 The Add New MOTOMESH Duo Device Panel in MeshManager 5 Enter the 4300 Device s 802 11 Ethernet MAC address from the exte...

Page 33: ...lect the Probe button after entering the device s Ethernet MAC address The probing operation will ensure that the device is communicating with the MiSC in addition to capturing the other MAC Addresses Figure 3 3 Selecting the Probe Button in MeshManager ...

Page 34: ...02 11 a Radio and Mesh are both DISABLED by default Figure 3 4 Examining Initial Device Defaults in MeshManager 8 To configure an 802 11 b g mesh network a license key is not required The only necessary steps are 1 Probe device 2 configure Device Name and Location and 3 select the Add button to finalize the configuration DO NOT enter any License Key or Membership VLAN information ...

Page 35: ...kbox to remain enabled while the Mesh Enabled checkbox will be de selected IMPORTANT NOTE Only one mesh can be active when setting up 2 4 5 4 and 2 4 5 8 devices However when setting 2 4 4 9 devices both meshes will be activated Figure 3 5 Enabling the 802 11 a Radio on a 4300 54 and 4300 58 Device 10 When enabling the 802 11 a Radio and Mesh on a 4300 49 device Select the 802 11 a Radio Active ch...

Page 36: ...everal devices to add to a 5 x 802 11 a Mesh network then several license keys may be listed in one License Key file Note that each License Key is unique to a MAC Address Figure 3 7 An Example of a License Key Text File 13 Copy ONLY the License Key from the text file to the clipboard Verify that you copying the correct License key by comparing the MAC Address listed after the first comma delimiter...

Page 37: ...MOTOMESH DUO 2 0 4300 Users Guide July 2007 3 7 15 Paste the previously copied License key into the 802 11a License Key entry field in MeshManager Figure 3 9 Pasting the License Key into MeshManager ...

Page 38: ...which is the initial designated Management VLAN IMPORTANT NOTE If the NEW Device is to be a 2 4 4 9 Mesh the 802 11 a Membership VLAN entry field will become disabled This is will eliminate the possibility of creating a network loop and VLAN overlap Use the VLAN Configuration Tool after the device s have been added from MeshManager s Tools VLAN Configuration menu Figure 3 10 Entering 802 11 a Memb...

Page 39: ...ally preconfigured as IAPs If you wish to demote an IAP to a WR after it has been added to the Network you can do so at a later time Figure 3 11 Configuring a Device to be an IAP or WR 18 Enter a device name into the Device Name entry field Follow your company s device network naming conventions IMPORTANT NOTE No spaces are allowed when choosing a Device Name Your entry must be a fully qualified D...

Page 40: ...eployed Location entry field Follow your company s device network naming conventions Figure 3 13 Entering an Optional Deployed Location 20 All of the Device configuration selections should now be completed Select the Add button to formally add the device to the Network Figure 3 14 Adding a Device to the Mesh ...

Page 41: ...wn in the IAP group in the Device Tree in MeshManager Figure 3 15 After Adding a Device to the Mesh 22 To verify the new device configuration select the Probe button again to re probe the device IMPORTANT NOTE If there are any errors at the time that a device is added performing a re probe will confirm a successful configuration ...

Page 42: ...nabled 802 11 a mesh status enabled Probe found DHCP IP addressing Successfully wrote 802 11 a Successfully wrote License Key xxxxxxxxxx newly added license key Successfully wrote VLAN Membership xxxxxxxxx newly added license key Completed writing device name to subcomponents Figure 3 16 After Successfully Adding a Device to the Mesh 24 If any errors are detected you should delete the device from ...

Page 43: ...AP IMPORTANT NOTE Careful consideration should be taken prior to demoting an IAP with respect to VLAN configurations Precautions must be taken to prevent a loop condition from occurring in the network IMPORTANT NOTE When a device is demoted it will stop invoking its backhaul detection routines even if the device s Backhaul feature is enabled IMPORTANT NOTE The demoted device will be re started as ...

Page 44: ...ns must be taken to prevent a loop condition from occurring in the network IMPORTANT NOTE When a device is demoted it will stop invoking its backhaul detection routines even if the device s Backhaul feature is enabled IMPORTANT NOTE The demoted device will be re started as part of the change Figure 3 18 Promote Demote Dialog 3 The successfully demoted IAP is now shown in the MWR group in MeshManag...

Page 45: ...s for expansion or replacement Second IP Stack Settings A MOTOMESH Duo device can be accessed via an 802 11 b g client access card a PCMCIA Wireless Client Card that is attached to a laptop computer The client access card must be set to the settings specified in the MeshManager Users Guide Device Recovery Configuration Tab section to enable a successful connection VAP 15 information is to be used ...

Page 46: ...ion Type WPA AUTO PSK Cipher Mode AUTO Passphrase blackd0g Static IP Address 192 168 1 1 IP network mask 255 255 255 0 SSID MotoMesh SSID Suppression On If you change any of the default settings for VAP15 make sure that when it is time to recover your MOTOMESH Duo Device that the Client Access Card is set to match your current network settings for Device Recovery VAP15 ...

Page 47: ...FOLLOWING TERMS AND CONDITIONS BEFORE USING THE ACCOMPANYING PRODUCTS BY CLICKING ON THE ACCEPT BUTTON BELOW YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT MOTOROLA IS NOT WILLING TO LICENSE THE PRODUCTS TO YOU YOU SHOULD CLICK ON THE DO NOT ACCEPT BUTTON TO DISCONTINUE THE SOFT...

Page 48: ... to insure that your employees and agents abide by the terms of this Agreement 3 2 You shall use the Products i only for your internal business purposes ii only as described in the Products and iii in strict accordance with this Agreement 3 3 Licensee may install and use the Products on a single client workstation provided that the use is in conformance with the terms set forth in this Agreement T...

Page 49: ... multiple types of media such as diskette CD ROM downloadable internet then you shall only use the medium which best meets your specific needs and shall not loan rent lease or transfer the other media contained in the package without Motorola s written consent Unauthorized copying of the Software or Documentation or failure to comply with any of the provisions of this Agreement will result in auto...

Page 50: ...ctive during such period shall be repaired or at Motorola s option replaced This limited warranty is contingent upon proper use of the Media and does not cover Products which have been tampered with modified or subjected to unusual physical or electrical stress Tampering with or removal of any factory seal or label on any Media voids this warranty and releases Motorola from any and all liability 1...

Page 51: ...h in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 OCT 1988 if applicable Software and Documentation may or may not include a Restricted Rights notice or other notice referring specifically to the terms and conditions of this Agreement The terms and conditions of this Agreement shall each continue to apply but only to the extent that such te...

Page 52: ...ept that Motorola may modify this Agreement as necessary to comply with applicable laws and regulations including FCC regulations 20 THIRD PARTY SOFTWARE The Software may contain one or more items of Third Party Software supplied by other third party suppliers The terms of this Agreement govern your use of any Third Party Software UNLESS A SEPARATE THIRD PARTY SOFTWARE LICENSE IS INCLUDED IN WHICH...

Page 53: ... redistribute it and or modify it under the terms of the GNU General Public License version 2 as published by the Free Software Foundation This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy ...

Page 54: ...FTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO P...

Page 55: ...ssues yourself and still require help please contact your regional Motorola support representatives USA Motorola System Support Center SSC using the following contact information Phone 800 221 7144 Hours of Operation 7 days a week 24 hours Europe Phone 44 0 1793 564680 Email essc motorola com Hours Mon Fri 09 00 17 00 GMT Calls are logged 24 x 7 cases will be worked Mon Fri 09 00 17 00 GMT Asia an...

Page 56: ... support A written description of the symptom or observation of the problem When did it first appear Can it be reproduced What is the step by step procedure to cause it Do other circumstances contribute to the problem For example changes in weather or other conditions Maintenance action preceding problem Upgrade of software or equipment Change in the hardware or software configuration Software rel...

Page 57: ...rn an assembly for service follow these best practices Place any assembly containing CMOS devices in a static proof bag or container for shipment Obtain a return authorization RA number from the Motorola System Support Center Include the warranty model kit numbers and serial numbers on the job ticket as necessary If the warranty is out of date you must have a purchase order Print the return addres...

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Page 59: ...n such as on a pole wall or rooftop The MWR requires professional installation to ensure the installation is performed in accordance with FCC licensing regulations Federal Communications Commission FCC Statement Intelligent Access Point Mesh Wireless Router This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These lim...

Page 60: ... transmitting or receiving Do not hold any component containing a radio such that the antenna is very close to or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate a portable transmitter near unshielded blasting caps or in an explosive environment unless it is a type especially qualified for such use Do not operate the radio or attempt to transmit...

Page 61: ...y Portugal Switzerland Sweden UK New EU member states Czech Republic Cyprus Estonia Hungary Lithuania Latvia Malta Poland Slovenia Slovakia Other non EU EFTA countries Bulgaria Bosnia and Herzegovina Turkey The following countries have a limited implementation of CEPT Recommendation 70 03 Annex 3A France Outdoor operation at 100mW is only permitted in the frequency band 2400 to 2454 MHz Any outdoo...

Page 62: ... 01 07 For EU member states RLAN equipment in both the 2 4 5 4GHz bands is exempt from individual licensing under Commission Recommendation 2003 203 EC Contact the appropriate national administrations for details on the conditions of use for the bands in question and any exceptions that might apply Also see http www ero dk for further information European Union Notification The CE mark is the offi...

Page 63: ...int to multipoint operation is only allowed on campus areas Czech Republic Notification 2 4 GHz products can be operated in accordance with the Czech General License No GL 12 R 2000 Equipment Disposal Waste Disposal of your Electronic and Electric Equipment Please do not dispose of Electronic and Electric Equipment or Electronic and Electric Accessories with your household waste In some countries ...

Page 64: ... sätetele Suomi Finnish Motorola vakuuttaa täten että Motorola MOTOMESH 4300 xx series tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Par la présente Motorola déclare que l appareil Motorola MOTOMESH 4300 xx series est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Français...

Page 65: ...ola týmto vyhlasuje že Motorola MOTOMESH 4300 xx series spľňa základné požiadavky a všetky prislušné ustanovenia Smernice 1999 5 ES Slovensko Slovenian Motorola izjavlja da je ta Motorola MOTOMESH 4300 xx series v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili directive 1999 5 ES Svenska Swedish Härmed intygar Motorola att denna Motorola MOTOMESH 4300 xx series stär l överensstämm...

Page 66: ...e position on the product The first of the following examples means that the product contains no hazardous substances the second means that the product contains hazardous substances and has an Environmental Friendly Use Period EFUP of fifty years The Environmental Friendly Use Period EFUP is the period in years during which the Toxic and Hazardous substances T HS contained in the Electronic Inform...

Page 67: ...ks including images partial copies and portions of updated works The Software is Motorola s or its supplier s confidential proprietary information This Software License Agreement does not convey to you any interest in or to the Software but only a limited right of use You agree not to disclose it or make it available to anyone without Motorola s written authorization You will exercise no less than...

Page 68: ...O THE EXTENT THAT APPLICABLE LAW REQUIRES SUCH LIABILITY BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU Maintenance and Support Motorola shall not be responsible for maintenance or support of the software By accepting the license granted under this agreement you agree that Motorola w...

Page 69: ...r to initiation of any formal legal process Cost of mediation will be shared equally Nothing in this Section will prevent either party from resorting to judicial proceedings if i good faith efforts to resolve the dispute under these procedures have been unsuccessful ii the dispute claim or controversy involves intellectual property or iii interim relief from a court is necessary to prevent serious...

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Page 71: ...2 Disclaimer iii Dynamic Route Selection 1 2 E errors 3 11 3 12 Ethernet MAC address 3 3 external connection points 2 6 F factory default 2 6 fixed Infrastructure 1 2 G Global Configuration 3 15 grounding 2 7 2 8 H Hardware Reset Plug 2 6 I Intelligent Access Point 1 2 IP enabled devices 1 2 L Label IAP 2 4 laptop 3 15 License key 3 6 3 7 light poles 2 2 M Management VLAN 3 1 3 8 MeshManager 2 1 2...

Page 72: ... 3 15 Security 2 1 2 2 software installation 2 1 SSID 3 15 3 16 Standards based 802 3af 2 3 T Trademarks iii V VAC 1 5 1 6 1 8 2 3 VAP 15 Settings 3 15 VAP Manager 2 1 VLAN 1 4 1 6 1 7 2 1 2 2 3 1 3 4 3 8 3 12 3 13 3 14 VLAN Manager 2 1 W Web Interface 2 1 2 2 Wireless Client Card 3 15 ...

Page 73: ... the Ethernet optional feature Two types of PoE are currently supported on the MOTOMESH Duo 4300 device It is the standards based 802 3af PoE or the Canopy Connect PoE Only one type of PoE is available at any one time if this optional feature is purchased otherwise PoE is not enabled TFTP Trivial File Transfer Protocol A network utility that is simpler to use than the File Transfer Protocol FTP WR...

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